The Westminster Tradition

• Who Really Moved My Cheese? Tales from the change management trenches

  Danielle takes us on a romp through change management, starting, as with all good contrarians, with a challenge to the idea of ‘change management’ itself. Some of the ideas covered:Change is happening all the time in government, not just during formal "change management" periodsMost people dislike uncertainty rather than change itselfMission and values-driven staff struggle most with macro changes that shift agency directionMedium-level changes (like new systems) are often underestimated and underfundedThe "don't be a dickhead rule" isn't enough—change management is genuinely difficultLeaders should listen carefully to "change resistors" who may be flagging legitimate risksAdministrative foundations must be solid before change begins (position descriptions, contracts, etc.)Different professional groups (lawyers, scientists, policy officers) respond differently to changeMaintaining a stable core while being honest about what's changing helps navigate transitions.Referenced in this episode:If Books Could Kill pod on Who Moved My Cheese?This podcast was recorded on Kaurna land, and we recognise Kaurna elders past and present. Always was, always will be. Now for some appropriately bureaucratic disclaimers....While we have tried to be as thorough in our research as busy full time jobs and lives allow, we definitely don’t guarantee that we’ve got all the details right.Please feel free to email us corrections, episode suggestions, or anything else, at [email protected] to PanPot audio for our intro and outro music. 'Til next time!

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• Regulator/policy cage fight: ANZSOG National Regulators Community of Practice Conference 2025

  Our first live show at the wildly successful ANZSOG NRCOP Conference in Brisbane August 2025.The conversation tackles head-on the structural disconnections between our regulatory and policy systems, particularly in federated models like early childhood education. How do we reconcile a Commonwealth pouring billions into subsidies while state-based quality regulators remain chronically underfunded? What happens when funding accessibility doesn't come with proportionate strengthening of quality oversight?Most revealing is the discussion about regulatory independence versus political interference. While statutory independence is crucial for regulatory integrity, our panelists acknowledge the reality that regulators remain part of government—subject to ministerial directions, government resourcing decisions, and public sector constraints.This creates a challenging balance that every regulator must navigate daily.Alison leaves with the best advice for all emerging regulators - find your people, people who you can trust and you can talk with and test your thinking.Referenced in this episode:James Shipton The Regulatory State: Faults, Flaws and False AssumptionsNRCoP 2025 National Conference Regulation 2025 to 2050: Disruption, Change and Continuity This podcast was recorded on Kaurna land, and we recognise Kaurna elders past and present. Always was, always will be. Now for some appropriately bureaucratic disclaimers....While we have tried to be as thorough in our research as busy full time jobs and lives allow, we definitely don’t guarantee that we’ve got all the details right.Please feel free to email us corrections, episode suggestions, or anything else, at [email protected] to PanPot audio for our intro and outro music. 'Til next time!

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• The Hon Tom Koutsantonis MP: Lessons from a Veteran Minister

  What makes someone qualified to be a minister? In this candid conversation with Tom Koutsantonis, South Australia's longest-serving current parliamentarian, Danielle explores the fascinating intersection where political leadership meets public administration.Drawing on his remarkable career spanning multiple portfolios including Treasury, Energy, and Transport, Koutsantonis takes us behind the curtain of ministerial decision-making.He dispels the myth that ministers need specialised expertise in their portfolio areas, arguing instead that their authority comes from democratic mandate and demonstrated competence rather than academic credentials.The discussion offers a masterclass in policy implementation, particularly during times of crisis.Koutsantonis shares the stark reality of South Australia's 2016 energy blackout, where conventional thinking had to be abandoned for bold action. "It was Jay and I just saying 'I don't care what you think,'" he recalls of overriding resistant public servants to implement transformative energy solutions. This candid account reveals how decisive leadership can break through entrenched bureaucratic thinking when circumstances demand it.Public servants will find particular value in Koutsantonis's insights on ministerial briefings. Despite modern trends toward abbreviated formats, he staunchly defends detailed written briefings: "If ministers aren't reading past the first three lines, it's to their detriment." His perspective offers reassurance that thorough policy work remains essential to good governance.This podcast was recorded on Kaurna land, and we recognise Kaurna elders past and present. Always was, always will be. Now for some appropriately bureaucratic disclaimers....While we have tried to be as thorough in our research as busy full time jobs and lives allow, we definitely don’t guarantee that we’ve got all the details right.Please feel free to email us corrections, episode suggestions, or anything else, at [email protected] to PanPot audio for our intro and outro music. 'Til next time!

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• The Billion-Dollar Payroll Disaster: lessons from Queensland Health’s Payroll System

  In this episode, Danielle, Caroline and Alison look at ANOTHER big ICT transformation project, with enormous human impacts and a long and expensive clean up. The Queensland Health payroll system failure ranks as one of Australia's worst public administration disasters, costing taxpayers $1.2 billion and leaving 78,000 healthcare workers without proper pay. What began as a $98 million routine upgrade became a case study in governance failure, mismanaged procurement, and the dangers of outsourcing critical government functions without maintaining proper oversight. IBM was actually barred from taking Queensland government work for its involvement in the scandal.In this episode we revisit some lessons with a sharper eye on lessons including:It’s easy to get out of touch with what matters to your workforce - and payroll is *the* most important back end functionThe critical question of identifying how much inaccuracy you are willing to live with before accepting a systemContract management is critical - and never sign a release from liability just to get the contractor to keep workingGeneralists can’t stand back from ICT projectsReferenced in this episodeRichard Chesterman QC Queensland Health Payroll System Commission of Inquiry (2013)The Radical How’s recommendation to shift procurement so that we buy or rent services that support teams, not simply to whom outcomes are outsourced“This podcast was recorded on Kaurna land, and we recognise Kaurna elders past and present. Always was, always will be. Now for some appropriately bureaucratic disclaimers....While we have tried to be as thorough in our research as busy full time jobs and lives allow, we definitely don’t guarantee that we’ve got all the details right.Please feel free to email us corrections, episode suggestions, or anything else, at [email protected] to PanPot audio for our intro and outro music. 'Til next time!

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• Working from home: when flexibility becomes political

  In this episode, we dive into Danielle’s favourite topic - work place flexibility. Public servants working from home has become a visible fault line in Australian politics and media, revealing deeper questions about productivity, surveillance, and trust in our workplaces. The convenience culture debate exposes how work design impacts everything from gender equity to regional development.Danielle, Alison and Caroline unpack the following:That COVID forced rapid technology deployment and showed flexible work was more feasible than previously claimedThe way in which working from home discussions often get unhelpfully gendered, limiting broader conversations about work designThe leadership capability gaps revealed in the "if I can't see them, how do I know they're working" mindsetHow intentional communication becomes even more important in hybrid or remote environmentsWhy the topic has a special valence in relation to the public service, and public expectations.Referenced in the episode :The work of Professor Carol Kulik on the importance of autonomy in the workplaceWorksafe Australia’s advice on the psychosocial hazards, including low job control, poor support and lack of role clarity.This podcast was recorded on Kaurna land, and we recognise Kaurna elders past and present. Always was, always will be. Now for some appropriately bureaucratic disclaimers....While we have tried to be as thorough in our research as busy full time jobs and lives allow, we definitely don’t guarantee that we’ve got all the details right.Please feel free to email us corrections, episode suggestions, or anything else, at [email protected] to PanPot audio for our intro and outro music. 'Til next time!

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