Talking HealthTech

In this episode of Talking HealthTech Peter Birch speaks with Dylan Coyne, co-founder at Updoc, about the origins and growth of the Updoc platform, the challenges and opportunities of providing accessible healthcare across Australia, and the balance between technology, trust, and scalability in digital health.
The conversation traces back to a personal injury that exposed the inefficiencies of the traditional healthcare system, sparking the idea for a platform built around convenience and access.
The episode explores how Updoc is addressing gaps in rural and regional healthcare access, fostering a supportive culture for both patients and clinicians, and participating in the development of national telehealth standards.
Recorded live at the Updoc booth during DHF26, The Digital Health Festival, the conversation highlights the ongoing innovations and real-world community engagement driving the company's mission.

Key Takeaways
🩺 Updoc aims to be a digital "front door" to healthcare, offering on-demand consultations without the need for traditional appointments or waiting rooms.
🌏 Rural and regional Australians represent nearly 40% of Updoc’s consultations, reflecting critical healthcare access barriers outside metropolitan areas.
🔒 Trust and data security are central to Updoc's operations, safeguarding both patient and doctor information while fostering confidence in telehealth solutions.
💡 Bootstrapping the company drove a focus on sustainability, leading to scalable offerings like unlimited telehealth subscriptions.
📜 Updoc played an active role in developing national telehealth standards, advocating for shared quality, credentialing, and feedback systems across the industry.

Timestamps
00:00 - Updoc's origin story
02:07 - Making healthcare accessible and convenient
04:22 - Impact and scale—reaching over a million Australians
05:24 - Building trust with patients and clinicians
08:20 - Serving rural and regional communities
09:09 - Community Access Programme and in-person outreach
12:01 - Attracting and supporting clinicians through flexibility
15:06 - National telehealth standards initiative
16:36 - Updoc's future and role in the healthcare ecosystem

Check out the episode and full show notes on the Talking HealthTech website.
If you’re enjoying the show and want access to exclusive healthtech discussions, meetups, and member-only content, you can learn more about becoming a THT+ Solo Member here: talkinghealth.tech/solo_shownotes
And if this episode was useful, leaving a review or sharing it with someone in the industry always helps.
Mentioned in this episode:
THT+ Company Partnership
Learn more about THT+ Company Partnership options for start-ups, scale-ups and enterprise digital health companies looking for visibility, content, community access and industry connection: talkinghealthtech.com/partners.
THT+ Company Partnership
Learn more about THT+ Company Partnership options for start-ups, scale-ups and enterprise digital health companies looking for visibility, content, community access and industry connection: talkinghealthtech.com/partners.
THT+ Company Partnership
Learn more about THT+ Company Partnership options for start-ups, scale-ups and enterprise digital health companies looking for visibility, content, community access and industry connection: talkinghealthtech.com/partners.

In this episode of Talking HealthTech, Peter Birch speaks with Dalibor Frtunik, CEO of Sorsix, about how their platform Pinga® is building the backbone for the future of digital healthcare.
The conversation covers Sorsix's origins in North Macedonia, where the company cut its teeth integrating an entire national health system from the ground up, through to the concept of a health operating system and what that means in practice for clinicians, administrators, and patients alike.
Frtunik unpacks how AI-powered digital pathways are being deployed safely within clinical workflows, why the balance between customisation and standardisation matters more than ever, and how Sorsix approaches compliance and governance using frameworks like ISO 42001.
The episode also explores the growing role of data in preventative care, the limitations of old-style integration, and what the next decade of digital health transformation will demand from platforms and health systems alike.

Key Takeaways
💡 Sorsix’s platform Pinga® acts as a health operating system, integrating different healthcare workflows from individual clinics to entire countries
⚙️ Pinga® supports both clinical and administrative workflows, including triage, long-term care management, screening programs, and preventative pathways
🤖 AI is already in practical use within Pinga®, supporting operational efficiency and improved clinical outcomes, but safety and compliance remain priorities
🔒 ISO 42001 certification for AI is a critical part of building trust and governance in healthcare platforms
🌏 Sorsix’s experience shows that future health systems will need interoperable, flexible, AI-enabled technology that adapts to local workflows and supports ongoing digital transformation

Timestamps
00:00 - Introduction to Sorsix and Pinga®
05:22 - Concept of a health operating system
07:04 - Solving healthcare interoperability and scheduling
13:02 - Balancing customisation with compliance
17:04 - Building clinical and administrative digital pathways
31:36 - Certification, ISO 42001, and AI safety
37:11 - Looking to the future of interoperable, patient-centred systems

Check out the episode and full show notes on the Talking HealthTech website.
If you’re enjoying the show and want access to exclusive healthtech discussions, meetups, and member-only content, you can learn more about becoming a THT+ Solo Member here: talkinghealth.tech/solo_shownotes
And if this episode was useful, leaving a review or sharing it with someone in the industry always helps.
Mentioned in this episode:
THT+ Company Partnership
Learn more about THT+ Company Partnership options for start-ups, scale-ups and enterprise digital health companies looking for visibility, content, community access and industry connection: talkinghealthtech.com/partners.
THT+ Company Partnership
Learn more about THT+ Company Partnership options for start-ups, scale-ups and enterprise digital health companies looking for visibility, content, community access and industry connection: talkinghealthtech.com/partners.
THT+ Company Partnership
Learn more about THT+ Company Partnership options for start-ups, scale-ups and enterprise digital health companies looking for visibility, content, community access and industry connection: talkinghealthtech.com/partners.

In this episode of Talking HealthTech, Peter Birch sits down with Cameron McBride, Divisional Director of Digital Technology Services at Western Health, Chris Fisher, Head of Solution Engineering for Asia Pacific and Japan at Island, and Jeroen Nguyen, Solutions Architect from Endpoint Focus to explore what it really takes to modernise digital workspaces in healthcare.
The conversation moves through the everyday challenges of implementing secure and efficient technology in hospitals, the flow-on impact on clinician workflows, the cybersecurity considerations that come with managing sensitive patient data, and the complexities of compliance in a global context.
The discussion also looks ahead to the future of AI integration at the point of care and what it will take for emerging technologies to earn the trust of clinicians and patients alike.
Recorded live at DHF26, the Digital Health Festival held at the Melbourne Convention and Exhibition Centre, this episode features a multi-guest panel discussion captured in front of a live audience at one of Australia's premier health innovation gatherings.
Drawing on real-world examples from Western Health and technology partners active in the Australian healthcare sector, the panel offers a grounded look at how digital transformation is unfolding on the ground, not just in theory.

Key Takeaways
🖥️ Legacy applications and insecure browsers create significant risks and challenges, addressing them simplifies IT service delivery and enhances security
🔒 Moving security controls into the browser provides more effective protection and flexibility compared to traditional network-based layers
⚡ Improving clinician access to critical systems, such as electronic medical records, directly impacts patient care by reducing wait times
📊 Enhanced analytics and visibility tools enable IT teams to better monitor user behaviour and application performance
🤖 Integrating AI-driven workflows and secure technology environments is paving the way for future innovations in healthcare delivery

Timestamps
00:00 - Introduction and guest backgrounds
03:04 - Challenges with legacy apps
04:08 - Island's place in security landscape
07:02 - Security at the browser level
09:01 - Clinician workflow improvements
11:36 - IT analytics and reporting benefits
12:57 - Implementing technology changes in healthcare
17:27 - Future plans and AI integration

Check out the episode and full show notes on the Talking HealthTech website.
If you’re enjoying the show and want access to exclusive healthtech discussions, meetups, and member-only content, you can learn more about becoming a THT+ Solo Member here: talkinghealth.tech/solo_shownotes
And if this episode was useful, leaving a review or sharing it with someone in the industry always helps.
Mentioned in this episode:
THT+ Company Partnership
Learn more about THT+ Company Partnership options for start-ups, scale-ups and enterprise digital health companies looking for visibility, content, community access and industry connection: talkinghealthtech.com/partners.
THT+ Company Partnership
Learn more about THT+ Company Partnership options for start-ups, scale-ups and enterprise digital health companies looking for visibility, content, community access and industry connection: talkinghealthtech.com/partners.
THT+ Company Partnership
Learn more about THT+ Company Partnership options for start-ups, scale-ups and enterprise digital health companies looking for visibility, content, community access and industry connection: talkinghealthtech.com/partners.

In this episode of Talking HealthTech, Peter Birch speaks with Bettina McMahon, CEO of Healthdirect, clinical governance and digital health safety expert Chris Boyd Skinner, and Leon Young, founder of Cogniss and Ripple Scale, about the ongoing challenges and potential solutions in scaling the adoption of digital health tools beyond pilots and siloed deployments.
The conversation explores why so many effective tools in women's health, mental health, children's health, and long-term care struggle to reach the people who need them most.
The group discusses portfolio-based adoption models, the limitations of one-app-at-a-time procurement, and the growing case for a digital health publisher model that can validate, distribute, and maintain tools at scale.
The episode also covers clinical trust and regulatory frameworks, the risks of shadow IT, the barriers facing direct-to-consumer digital health, and how innovations such as Ripple Scale are working to address the gaps in app distribution and uptake.
Together, the guests make a compelling case for why collaboration, shared infrastructure, and smarter funding models are the next step forward for digital health.
Key Takeaways
🌐 Many digital health tools struggle to scale beyond pilots due to barriers in adoption by health providers.
🤝 Clinicians and researchers are often required to become startup founders to drive adoption, even if their expertise is in care, not business.
🏥 Health systems face challenges in assessing, procuring, and managing hundreds of separate digital health apps.
🔒 Clinical safety, regulation, and building trust are essential for the widespread uptake of digital health technology.
🚀 Portfolio-based models and digital publishers like Ripple Scale offer alternatives to fragmented app distribution, making it easier for providers to offer trusted digital solutions across key health areas.
Timestamps
00:00 - Introductions & background
03:21 - Cogniss mission and innovation
04:52 - The need for a digital health publisher
05:28 - Barriers to adoption: system and innovator challenges
12:37 - The perspective of Health Direct and large organisations
17:57 - Consumer vs. provider-facing digital products
19:00 - Clinical safety, trust, and governance
26:30 - "Shadow IT" and its impact
33:52 - Advice for digital health tool creators
36:15 - Next steps for Ripple Scale

Check out the episode and full show notes on the Talking HealthTech website.
If you’re enjoying the show and want access to exclusive healthtech discussions, meetups, and member-only content, you can learn more about becoming a THT+ Solo Member here: talkinghealth.tech/solo_shownotes
And if this episode was useful, leaving a review or sharing it with someone in the industry always helps.
Mentioned in this episode:
THT+ Company Partnership
Learn more about THT+ Company Partnership options for start-ups, scale-ups and enterprise digital health companies looking for visibility, content, community access and industry connection: talkinghealthtech.com/partners.
THT+ Company Partnership
Learn more about THT+ Company Partnership options for start-ups, scale-ups and enterprise digital health companies looking for visibility, content, community access and industry connection: talkinghealthtech.com/partners.
THT+ Company Partnership
Learn more about THT+ Company Partnership options for start-ups, scale-ups and enterprise digital health companies looking for visibility, content, community access and industry connection: talkinghealthtech.com/partners.

Find out how Medcast is building trustworthy medical-grade AI in this episode of Talking HealthTech, recorded live at the Digital Health Festival 2026 in Melbourne, Australia's premier gathering for health innovation, technology, and policy.
Peter Birch sits down with Dr Stephen Barnett, CEO of Medcast, to explore what it genuinely takes to make AI safe, reliable, and fit for purpose in a clinical setting.
With a background spanning general practice, research, and digital health innovation, Barnett brings a grounded and practical perspective to one of the most talked-about topics in healthcare right now.
Together, they unpack the concept of knowledge translation, the persistent gap between cutting-edge AI and trustworthy clinical tools, and why large language models alone are not enough.
The conversation covers retrieval-augmented generation, the risks of AI hallucinations, the importance of curated and validated data sources, and the orchestration layer that sits between a powerful model and a safe medical answer.
They also discuss how clinical workflows are changing, the shift in how doctors use digital tools in front of patients, and the emerging conversation around patient-facing AI.

Key Takeaways
🧑‍⚕️ Knowledge translation in healthcare relies on getting the right information to the right person at the right time, impacting both clinician learning and patient outcomes.
🤖 Large language models require an orchestration layer and data curation processes to be considered "medical grade" and trustworthy for clinical use.
🔎 Retrieval-augmented generation and other governance measures help address hallucinations and bias in AI-powered healthcare solutions, supporting quality, safety, and auditability.
💡 Medluma, Medcast's AI platform, addresses compliance, standardisation, and onboarding within healthcare organisations, while empowering clinicians with trusted knowledge access.
📱 Patient-clinician trust depends on using validated, professional tools for information sourcing, and future AI integrations may also support patient self-service within set guardrails.

Timestamps
00:00 - Introduction and guest overview
00:44 - Medcast origins and purpose
02:54 - Obsession with AI and knowledge translation
03:49 - Medical safety in language models
06:13 - Techniques for trustworthy AI
10:01 - Adapting to rapid AI changes
13:32 - Knowledge translation across clinical and non-clinical roles
14:49 - Patient trust and professional boundaries
18:22 - Medcast and Medluma future roadmap

Check out the episode and full show notes on the Talking HealthTech website.
If you’re enjoying the show and want access to exclusive healthtech discussions, meetups, and member-only content, you can learn more about becoming a THT+ Solo Member here: talkinghealth.tech/solo_shownotes
And if this episode was useful, leaving a review or sharing it with someone in the industry always helps.
Mentioned in this episode:
THT+ Company Partnership
Learn more about THT+ Company Partnership options for start-ups, scale-ups and enterprise digital health companies looking for visibility, content, community access and industry connection: talkinghealthtech.com/partners.
THT+ Company Partnership
Learn more about THT+ Company Partnership options for start-ups, scale-ups and enterprise digital health companies looking for visibility, content, community access and industry connection: talkinghealthtech.com/partners.
THT+ Company Partnership
Learn more about THT+ Company Partnership options for start-ups, scale-ups and enterprise digital health companies looking for visibility, content, community access and industry connection: talkinghealthtech.com/partners.