Talking HealthTech

In this episode of Talking HealthTech, Peter Birch speaks with Dan Wijeratne, founder of MyGPMPtool (MGT), and Genevieve McLauren-Lee, a registered nurse and practice manager at My Medical Services Australia.
The discussion explores how patient demographics vary across clinics and the evolving role of technology in general practice.
It also covers structural changes in care planning within Australian healthcare, along with practical strategies to improve patient engagement and clinician efficiency.
The episode unpacks how patient-centric care, effective communication tools, and the balance of business and medicine are shaping sustainable health practices.

Key Takeaways
🩺 General practice faces diverse patient demographics and challenges
🕒 Technology enables faster, more meaningful consultations without compromising patient interaction
📝 Structural changes in care planning emphasise patient-centric, team-based approaches
🤝 Effective patient engagement depends on meaningful communication and tailored tools
💼 Sustainable practice requires tools balancing clinician efficiency, patient experience, and business demands

Timestamps
00:00 Introductions & practice overview
03:12 Responsive, innovative general practice
06:02 Technology's role in patient-GP interaction
07:24 Chronic disease vs. preventative care
12:24 Health cues and brief assessments
14:48 Structural healthcare changes in Australia
21:41 Technology supporting patient experience
26:06 Balancing patient, clinician, and business needs

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In this episode of Talking HealthTech, Peter Birch speaks with Lars Borup, Clinical Manager at Dedalus, and Andrew Mitchell, Paramedic Clinical Consultant for Australia and New Zealand, about the growing issue of ambulance ramping and the pressures facing paramedics and emergency departments.
They discuss the human and operational impacts of patients waiting outside hospitals, and the complex factors driving congestion, from changing social structures to system bottlenecks.
The conversation also explores digital solutions for streamlining patient handovers, including real-time data sharing, electronic patient care records, and coordinated care pathways.
Drawing on both local experiences and international models from Europe, Lars and Andrew highlight how improved communication between pre-hospital care and hospitals can reduce delays and optimise patient flow.
They also show how connecting with primary care providers supports better outcomes across the wider health system.
This episode highlights how technology, workflow improvements, and integrated care can transform emergency services.
Key Takeaways
🔄 Growing demand in healthcare leads to complex ambulance ramping and bed block challenges in Australia and globally
👨‍⚕️ Secondary triage and alternate care pathways are being developed to reduce hospital load
📱 Real-time electronic patient care records enable hospitals to prepare more effectively for incoming patients
🤝 Seamless communication and integrated data sharing between paramedics, hospitals, and primary care are critical for efficient transitions
🚑 Structured digital tools support paramedics in decision-making and workflow, leading to improved patient safety and quality
Timestamps
00:00 — Speaker introductions
05:19 — Why not just add resources?
07:47 — Is ramping just shifting the block?
10:23 — Transition and handover points
12:23 — Real-time electronic records in Denmark
17:26 — Pre-arrival notification in Australia
26:15 — Digital support tools for paramedics
28:40 — Unified ED and ambulance workflow
32:49 — Addressing ambulance ramping: Communication

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The full article and extended show notes for this episode are available inside the THT+ Community here: View Full Article Here
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In this episode of Talking HealthTech, guest host and clinician Dr Max Mollenkopf is joined by Cliffe Hodgkinson, co-founder of Updoc, to explore the rapidly evolving world of telehealth and digital healthcare in Australia.
The discussion dives deep into how Updoc is reshaping access to primary care, using technology to streamline patient intake, triage, and workflow management while maintaining robust clinical governance.
The episode also examines the challenges and opportunities of building a digital health business, from recruiting and engaging clinicians with flexible work models to navigating economic pressures and policy changes.
The conversation explores patient expectations in the digital age, the practical realities of delivering online consultations, and the ways digital platforms can complement traditional GP services.
Cliffe and Max explore what drives patient adoption, how friction points in traditional clinics are being addressed, and what the future may hold for hybrid models of care that blend online and in-person consultations.
Key Takeaways
🩺 Updoc offers flexible, on-demand telehealth for routine and urgent care across Australia, focusing on accessibility for rural and time-poor patients.
🔗 Incremental innovation and listening to user feedback drive continuous improvements in patient intake flows, data integration and care delivery.
👨‍⚕️ Doctors are attracted by hyper-flexible work arrangements, supporting clinicians returning to work and those balancing multiple roles.
⚖️ Updoc prioritises clinical governance, developing frameworks for patient safety, credentialing, and collaborating with Patients Australia on digital health standards.
💡 Telehealth complements, but doesn’t replace, in-person care, offering new pathways for multimodal, hybrid healthcare delivery in Australia.
Timestamps
00:00 – Updoc introduction & mission
00:05 – Updoc's formative experiences
06:47 – Incremental innovation at UpDoc
14:30 – Clinician engagement & workforce
16:49 – Clinical governance approach
22:02 – Accessibility focus: rural/time-poor
29:30 – The future of telehealth vs. traditional care
38:53 – Potential for hybrid & triage models
44:03 – Patient impact story
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The full article and extended show notes for this episode are available inside the THT+ Community here: View Full Article Here
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In this episode of Talking HealthTech, host Peter Birch speaks with Louise Shardey, CEO of Adeney Private Hospital, and William Hadden, Managing Director for Oneview ANZ.
The conversation explores how a new private hospital in Melbourne is approaching digital transformation, patient-centred care, and compliance with national standards.
It highlights how collaboration between hospitals, clinicians, and technology providers is shaping integrated and seamless patient experiences.
Topics covered include the hospital’s “zero out-of-pocket” model, the use of real-time digital tools at the bedside, strategies for reducing waste and improving efficiency, and how technology can support both clinical workflows and compliance requirements.
The discussion also examines how data, analytics, and continuous feedback are applied to inform clinical decisions, enhance patient journeys, and design systems and processes that align with patient needs while meeting regulatory standards.
Key Takeaways
🌱 Starting a private hospital from scratch enables reimagining processes, workflows, and patient engagement, focusing on reducing waste and improving integration.
🤝 Collaboration between technology vendors and hospital teams is crucial to achieve seamless data integration, improve workflow, and keep the patient at the centre.
📊 Compliance with Australian healthcare standards drives innovation by creating guardrails that help ensure safety, efficiency, and high-quality care without stifling creativity.
💡 Digital solutions such as integrated bedside technology, digital rounding, and plans for a digital whiteboard aim to empower patients and staff, support compliance, and enhance patient autonomy and communication.
🔗 Continuous evaluation and improvement of digital infrastructure supports scalable success and ensures that adopted technologies genuinely meet clinical and patient needs.
Timestamps
00:00 - Welcome and guest introductions
01:05 - Adeney Private Hospital foundations
03:21 - Oneview overview and partnership
04:39 - Designing systems from scratch
07:17 - Integrating tech at the bedside
13:29 - Compliance, data capture, and patient involvement
18:41 - The impact of technology on patient outcomes
24:14 - Digital whiteboards, real-time evidence, and workflow
32:49 - What’s next for Adeney and Oneview
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The full article and extended show notes for this episode are available inside the THT+ Community here: View Full Article Here
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In this episode of Talking HealthTech, Peter Birch speaks with Dr Heidi Baker, an emergency specialist and paediatrician at Podhealth in New Zealand.
The episode explores the intersection of clinical practice, digital health adoption, and technology-driven approaches to supporting neurodiversity and developmental paediatrics across New Zealand.
Dr Heidi Baker shares her journey as a clinician and business owner, including her transition from emergency medicine to paediatrics and her experiences in setting up a tech-enabled health service.
She also discusses her adoption of AI scribe solutions to improve clinical documentation and strengthen patient connections.
The conversation dives into the challenges of balancing hands-on patient care with running a private practice, offering honest insights into delegation, workflow, and the emotional demands of generalist medicine.
The episode also provides an in-depth look at how digital tools can transform the consultation room, allowing clinicians to spend more time engaging with patients and less on administrative tasks.
Key Takeaways
🌏 Combining emergency and paediatric care can broaden a clinician’s skillset and approach to teamwork.
🧑‍💻 Setting up a digital health business requires clinicians to delegate non-clinical tasks, leverage tech platforms, and trust others with complementary skills.
💡 AI scribe technology is enhancing patient-clinician interaction, reducing admin burden, and enabling better capture of non-verbal cues and clinical details.
📝 Transparent communication and consent processes support the adoption of AI documentation tools in clinical practice.
🔒 Trust, data control, and careful selection of tech vendors are essential for upholding patient confidentiality and clinician confidence in digital solutions.
Timestamps
00:02 – Dr Heidi Baker's background and roles
00:49 – Paediatrics and neurodiversity focus
01:13 – Skills from emergency medicine
03:17 – Starting a business as a clinician
04:13 – Choosing technology stack
06:49 – Delegating and managing capacity
07:48 – AI scribe adoption journey
09:51 – Transition and patient communication
11:47 – Benefits and workflow changes
13:49 – Impact on patient care and non-verbal cues
16:18 – Advice for clinicians starting with tech
18:47 – Balancing tech trust and regulation

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Want to keep the conversation going?
The full article and extended show notes for this episode are available inside the THT+ Community here: View Full Article Here
In the THT+ Community, our members keep the discussion going, share perspectives, and unpack what this episode actually means in practice with other people working in healthtech.
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And if this episode was useful, leaving a review or sharing it with someone in the industry always helps.