Our Policy and Public Affairs Manager Anna Davies is joined by Dr Tony Dysart, Senior Lead Clinician at the Parliamentary and Health Service Ombudsman.
They discuss the launch of Tony’s new patient safety blog series and:
- how his work at PHSO informs his work as a GP
- the biggest patient safety challenges facing the NHS and how these can be overcome
- what culture changes are needed to improve patient safety
- how the NHS Complaint Standards can drive improvements.
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Episode two | Bishop Dr Desmond Jaddoo MBE
In the latest episode of Making Complaints Count, our Equality, Diversity and Inclusion Advisor Annie Wakefield is joined by Bishop Dr. Desmond Jadoo MBE, Chair and director of the Windrush National Organisation.
They discuss the Windrush Compensation scheme and:
- our report which spotlighted common reasons people were wrongly denied compensation
- his personal experiences with Windrush
- the steps the Government should take in righting some of these wrongs
- the role of advocacy organisations in supporting people seeking justice.
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Episode one | Rebecca Hilsenrath
Acting Ombudsman Rebecca Hilsenrath kicks off the first episode of our brand new podcast, Making Complaints Count. Joined by her Private Secretary, Faye Glover, she talks about her upbringing, priorities and future plans as Ombudsman.
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Radio Ombudsman #33 | Rob Behrens reflects on seven years as the Ombudsman
In a very special episode of Radio Ombudsman, Rob Behrens takes the hot seat as he’s interviewed by his Private Secretary, Faye Glover. As his term comes to an end, he reflects back on seven years as the Ombudsman, his early life and career, and shares his future plans.
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Radio Ombudsman #32 | Dr Sooj on making health advice go viral and battling misinformation
In our latest episode, GP and social media sensation Dr Sooj speaks to Ombudsman Rob Behrens about tackling health misinformation online and how he uses social media to inform, educate and entertain.
Making Complaints Count is our podcast where we'll be exploring the power of complaints and how organisations can use them to listen, learn and improve.
Each episode we'll be joined by experts working in the health and public sector, complaints champions and those who have experienced the complaints journey first-hand.
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