Work with Purpose: A podcast about the Australian Public Sector

• EP#139: People-centred and inclusive: The APS Experience Design Principles

  On the fifth episode of our APS Reform in Action series, we hear from Laure Yassine and Lisa Jansen from Services Australia, and Carly Harrison from the Australian Public Service Commission, on the development of Services Australia's APS Experience Design Principles – and how you can apply them, even if you're not a design expert.These seven principles – simple, inclusive, tailored, connected, transparent, safe, and trustworthy – help the APS design and deliver people-centred, inclusive services across all channels. Developed through extensive consultation and research, they offer practical guidance for improving both policy and service delivery.Laure Yassine, acting national manager, Business and Customer Architecture Branch, Services Australia, Lisa Jansen, national manager, Digital Product Design Branch, Services Australia, and Carly Harrison, assistant director, Partnership and Engagement, APS Commission, join host David Pembroke, CEO of contentgroup, to explore how these principles are being embedded across the APS to improve outcomes for all Australians.Key tips:1. Start with simplicity – clear communication and plain language make services more accessible for everyone2. Focus on outcomes. You don't need to be a design expert to apply these principles effectively3. Use the principles as a guide. They're a practical checklist to evaluate and improve services across government.Show notesAPS Experience Design Principles | agaGet in touch with the Design Experience Team at Services Australia Hosted on Acast. See acast.com/privacy for more information.

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• EP#138: Regional stewardship in action at the Department of Health, Disability and Ageing

  Our APS Reform in Action series returns with a deep dive into bringing stewardship to life in aged care across Australia’s regions.In response to the Aged Care Royal Commission, the Australian Government invested over $13 million to tackle local challenges and service gaps in aged care through a local network of Department of Health, Disability and Ageing staff. Today, the network has an office in each capital city around Australia and nine regional offices, representing the department ‘on the ground’ to support the implementation of aged care reforms.On this episode, host David Pembroke, CEO of contentgroup, is joined by Elsy Brammesan PSM, state manager, NSW/ACT branch and Rebecca McIlroy, acting state manager, WA/SA team at Department of Health, Disability and Ageing, to shine a light on the work of the local network as an extraordinary example of regional stewardship in practice. Together, they canvas the initial pilot project across 8 primary healthcare networks in Australia, and how it has changed aged care policy, service delivery, and local engagement.Key tipsTrust doesn’t grow overnight. Investing time upfront will get you better outcomes further down the roadIf you want to be a good steward, you need local knowledge – engage where it matters mostImplement weekly conversations and regular training with your staff about the challenges they face in embodying stewardship.\This series is delivered in partnership with the Australian Public Service Commission.Show notes$13 million to drive aged care innovation | Department of Health, Disability and AgeingLocal Network contacts | Department of Health, Disability and Ageing Hosted on Acast. See acast.com/privacy for more information.

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• EP#137: Purposeful productivity with Danielle Wood

  On today’s episode of Work with Purpose, Danielle Wood, Chair of the Productivity Commission, reflects on how the Commission’s role has evolved—from her early days as a graduate to leading its national reform agenda.As Australia faces slower growth and rising complexity, how can public policy adapt to deliver long-term productivity and social progress?Danielle joins host David Pembroke, CEO of contentgroup, to discuss how the commission continues to provide rigorous, independent advice in the public interest while expanding its focus to the care economy, First Nations policy, and Closing the Gap. She also explores the challenges of lifting productivity in the service sector, the slower impact of new technologies, the importance of diversity in economic leadership, and how to deliver frank advice that drives long-term reform.Key tips:Embed Closing the Gap priorities into your policy and program design to help drive meaningful, long-term changeChampion diversity in economics to ensure a broader range of perspectives and better policy outcomesValue independent advice as a cornerstone of good governance, even when it challenges the status quo.Show notesQuarterly productivity bulletin – March 2025 | Productivity CommissionClosing the Gap Review | Productivity Commission Hosted on Acast. See acast.com/privacy for more information.

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• EP#136: ‘Of(f) Course Minister’ with Sean Innis

  On this episode of Work with Purpose, Sean Innis, author of ‘Of(f) Course Minister’, talks about the principle of responsible government – how it has evolved, drifted and, at times, been corrupted.As the dust settles from the 2025 Australian Federal Election, we take a deep dive into the ins and outs of the relationships between public servants, ministers, and parliament. These relationships may be complex, but at their core, they should be rooted in the principle of responsible government. But what does that actually mean?This time, guest host Kate Driver, CEO of IPAA ACT, talks with Sean Innis about the shifts and changes of public administration and Australia’s parliamentary system based on his new book ‘Of(f) Course Minister’. They discuss how transparency, accountability, and responsible government continue to underpin the work of public servants but also face their fair share of challenges. This includes how the two major parties interpret the public service’s role, the balance between personal and institutional relationships, and the tension between short-term fixes and long-term solutions.Key tips:To build rapport with a minister, watch others and learn from one anotherIf you work with ministers, listen closely to see if there is more opportunity to slow things down and focus on more long-term and deep thinking over quick fixesPrioritise continuity of the public service and how it builds relationships with stakeholders and customers, and drives knowledge and understanding.Show notesOf(f) Course Minister | BooktopiaNorthcote-Trevelyan Report | CivilServant.org.auRoyal Commission on Australian Government Administration: report | Analysis & Policy Observatory Hosted on Acast. See acast.com/privacy for more information.

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• EP#135: Giving better: holistic community engagement with Michelle Steele

  On this episode, Michelle Steele from the Paul Ramsay Foundation talks us through community engagement from a philanthropic and public sector perspective, highlighting the value of listening instead of coming with solutions.When governments engage with communities, it’s usually about a specific program or policy – but what if the first goal was to genuinely listen to the community’s broader needs?On this episode of Work with Purpose, led by host David Pembroke, CEO of contentgroup, Michelle Steele, Chief First Nations Officer at the Paul Ramsey Foundation, draws on her experience working in the public service and philanthropy to explore what the sectors can learn from each other. Michelle also uncovers the power imbalance between funders and communities, and why positive dissent can be crucial to having genuine conversations and slowing down when it’s most needed.Key tips:The philanthropic sector can derisk and scale ideas – make sure to learn from their case studiesFrank and fearless advice applies in community engagement, too. When you engage, make sure you’re open and allow others to be open as wellWhen you try to build consensus, pausing and slowing down isn’t always a bad thing. Make sure you stop to listen. Show notes:First Nations targeted grant round | Paul Ramsay Foundation Hosted on Acast. See acast.com/privacy for more information.

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