Truth about Local Government

In this episode, Matt speaks with David Bainbridge‑Zafar, General Manager of Operations at Gore District Council, New Zealand, about the rising challenge of sovereign citizen ideology in small communities.
Gore’s population of 14,000 means the impact is deeply personal: the individuals rejecting government authority aren’t anonymous, they’re neighbours, former colleagues, and long‑standing community members. Their refusal to recognise the legitimacy of councils, police, or the courts has led to unpaid rates, protracted legal battles, and escalating operational costs that ultimately fall on other residents.
David unpacks the operational strain, the legal complexities, and the emotional toll on staff and the wider community. Together, they explore what this movement reveals about trust, authority, and resilience in local government, and what councils elsewhere can learn from Gore’s experience.

“Risk, Creativity and Collaboration: Rethinking Urban Infrastructure with CIVIC” dives into how engineering can become a catalyst for better, more human‑centred places. Matt Masters sits down with Stephen O’Malley, Chief Executive of CIVIC, to explore how their philosophy of “civility from civil engineering” challenges long‑held conventions in the built environment.
In just 20 minutes, Stephen unpacks why intelligent risk‑taking matters, how creativity emerges when disciplines fuse rather than compete, and what true collaboration looks like when public and private partners share purpose rather than process. The conversation cuts through technical jargon to focus on what really counts: designing towns and cities that enhance quality of life, respect the natural environment, and work with, not against, the geography and character of a place.
This episode offers a sharp, practical look at how the public sector can rethink infrastructure delivery to unlock better outcomes for communities.

For years, the national housing debate has been dominated by one metric: quantity. How many homes can we build, how quickly, and at what scale. But that fixation on numbers has pushed a more fundamental question into the background, are the homes we build, manage, and retrofit actually good for people’s health?
In this episode, Matt Masters is joined by Faye Sanders, Doctoral Researcher in Housing and Health, and Co‑Chair of both the Healthy Homes Research Network and the Housing Studies Association. Together, they explore why housing quality is a public health issue, how poor‑quality homes drive avoidable costs for providers and the NHS, and what it really takes to build cross‑sector partnerships that improve outcomes for residents.
Faye brings insights from her research, examples of effective collaborations between housing and health, and reflections on how the sector can shift its mindset, from “how many” to “how well.”

Too many people step into elected office without a clear understanding of what the councillor role really involves, the workload, the emotional labour, the strategic responsibility, and the sheer breadth of services they’ll be accountable for.
In this episode Matt sits down with sector leader, trainer, mentor, and long‑serving Kingston councillor Liz Green to explore her 3S model, Stewardship, Strategy, and Support, and why councils should start induction before someone even becomes a councillor.
Together they unpack what early preparation could look like, how to set realistic expectations for candidates, and why better‑supported councillors lead to better outcomes for residents. This is a must‑listen for officers, political groups, prospective candidates, and anyone who cares about strengthening local democracy.

In this episode, the conversation centres on how RPNA is helping councils move beyond traditional transformation pitfalls to deliver better outcomes for residents. Ashley Roper introduces RPNA’s Digital Foundations, a strategic assessment tool designed to help local authorities understand their readiness for change and identify the most impactful areas for intervention. The SA3 process was recently piloted with the London Borough of Bexley, where Chief Executive Paul Thorogood shares his reflections on its value and impact.
RPNA’s approach is grounded in the belief that transformation must be outcome-led, not technology-led. The SA3 process begins with a baseline assessment across three dimensions: strategic alignment, organisational capability, and operational readiness. This diagnostic helps councils pinpoint gaps in their transformation plans and develop a roadmap that is both ambitious and achievable. According to RPNA, councils often underestimate the importance of internal capability and over-rely on external solutions, leading to fragile programmes that struggle to embed change.
Paul Thorogood, appointed Chief Executive of Bexley in 2023, describes how the SA3 process helped his leadership team clarify priorities amidst financial pressures and rising demand. Bexley’s Medium Term Financial Strategy outlines a significant funding gap, with transformation now central to bridging it. The council has launched five major programmes Customer Experience, Children’s Services, Commercial, Culture, and Corporate Core each designed to improve outcomes while maintaining service quality.
Thorogood notes that RPNA’s independent assessment provided “critical friend” insight, helping Bexley avoid common pitfalls such as overambitious timelines, underdeveloped governance, and poor staff engagement. The SA3 process also supported Bexley’s commitment to co-production, ensuring that transformation is shaped by those who deliver and use services.
Ashley Roper emphasises that RPNA’s work is not about delivering transformation for councils, but enabling them to own and sustain it. Their methodology, TEN96, includes tools for programme design, diagnostics, and interim leadership support. RPNA’s ethos is to empower brilliant people to break free from legacy constraints and embrace modern, flexible ways of working.