Advancing Health

Building an age-friendly health system requires more than clinical excellence — it demands leadership, strategy and system​wide commitment. In this conversation, Michele Frankel, deputy market president for Northwell Health's Eastern Market, and Susan Kwiatek, DNP, vice president of aging and supportive care and leader of Northwell Health's Institute for Healthy Aging, reveal how one of the nation's largest health systems transformed age-friendly care into an organization-wide strategy. With collaboration between finance, frontline clinicians and governing boards, the two share how Northwell is creating a sustainable model of care for older adults.

What does it take to create a truly connected patient experience? In this conversation, Jennifer Bollinger, chief consumer and brand officer at Sutter Health, discusses how a "phygital ecosystem" approach creates a seamless experience between virtual and in-person care. Learn how Sutter Health is eliminating friction, improving patient engagement, and using technology to make healthcare more connected without losing the human touch.

What will healthcare look like in 20 years? In this conversation, Jackie Gerhart, M.D., chief medical officer at Epic, Thomas McGinn, M.D., chief physician executive officer at CommonSpirit Health, and Zia Agha, M.D., chief medical officer at West Health, discuss the rapid pace of healthcare's evolution, and what that means for physicians, patients and health systems. From continuous care and workforce challenges to stronger patient relationships and emerging technologies, this conversation examines the changes shaping the next generation of healthcare and beyond.

After a mass violence incident, recovery extends far beyond emergency care. In this conversation, Anne Seymour of the National Mass Violence Center, and Michael Schmidt, Ph.D., professor of microbiology and immunology at the Medical University of South Carolina, explain how crime victim compensation programs can help survivors of mass violence cover medical bills, mental health care, transportation and other recovery costs. Learn what every hospital leader should know about these resources, and how they can make them easier to access for survivors.

Artificial intelligence is reshaping healthcare, and hospital boards can no longer afford to sit on the sidelines. In this conversation, Ajay Gupta, board vice chair for Trinity Health Mid-Atlantic, explains how trustees can confidently guide AI adoption while protecting patients and supporting innovation. Learn the key questions every trustee should be asking as AI becomes a critical part of healthcare's future.