The ITSM Practice: Elevating ITSM and IT Security Knowledge

• The VMO in ITIL 4: Aligning Work with Strategy and Value

  The Value Management Office: Moving from Work to Worth. Is your IT team busy… but not sure if it’s delivering real value? In this episode, we uncover how a Value Management Office (VMO) helps organizations shift from tracking activity to measuring true business outcomes. Learn how ITIL 4, value stream mapping, and outcome-based metrics transform IT into a strategic value partner.Maximize value. Align strategy. Prove impact.In this episode, we answer to:What is a Value Management Office (VMO) and how does it differ from a PMO?How does ITIL 4 enable a modern, outcome-focused VMO?What value-based metrics should you track to align IT with business goals?Resources Mentioned in this Episode:Axelos / PeopleCert, article "The Service Management Office and ITIL 4", link https://www.axelos.com/resource-hub/blog/the-service-management-office-and-itil-4 ITSM Tools, article "ITIL 4 Service Value System (SVS) Explained: Guiding Principles, Practices, and Service Value Chain", link https://itsm.tools/the-itil-4-service-value-system-explained/ Simpliaxis, article "Four Dimensions of ITIL Service Management", link https://www.simpliaxis.com/resources/four-dimensions-of-itil-service-management Pink Elephant, guide "The IT Service Management Office", link https://www.pinkelephant.com/uploadedfiles/Resources/PinkPapers/The-IT-Service-Management-Office.pdf BMC, guide "VMO Vendor Management Office", link https://blogs.bmc.com/vmo-vendor-management-office/?print-posts=pdf ITSM Group, article "Value Stream Mapping", link https://www.itsmgroup.com/en/topics/value-stream-mapping Connect with me on:LinkedIn: https://www.linkedin.com/in/theitsmpractice/Website: http://www.theitsmpractice.comAnd if you want more tips and guidance, follow me on LinkedIn. I am sharing daily posts regarding Enterprise Service Management, IT Service Management, and IT Security.Credits:Sound engineering by Alan Southgate - http://alsouthgate.co.uk/Graphics by Yulia Kolodyazhnaya

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• ISO 31000: Building Risk-Aware Culture Through Smarter Decisions

  Discover how ISO 31000 transforms risk from a compliance task into a shared decision-making mindset. In just 8 minutes, learn how to embed risk-aware thinking across IT, business continuity, cybersecurity, and operations—boosting confidence, clarity, and adaptability in every decision.In this episode, we answer to:What makes ISO 31000 different from other risk management standards?How can organizations embed risk thinking into daily decisions?How does ISO 31000 integrate with ISO 27005, ISO 22301, and ISO 31010?Resources Mentioned in this Episode:ISO 31000 Standard, link https://www.iso.org/standard/65694.htmlPirani, article "ISO 31000 Simplified: Elevate Your Risk Strategy", link https://www.piranirisk.com/blog/iso-31000 ISO, guide "ISO 31000 Risk Management", link https://thaiindustrialoffice.files.wordpress.com/2016/02/iso_31000_for_smes.pdf Global Suite, article "ISO 31000: The standard that helps you manage risks", link https://www.globalsuitesolutions.com/what-is-iso-31000-standard-and-what-is-its-purpose/ Ideagen, article "Principles of risk management explained", link https://www.ideagen.com/thought-leadership/blog/principles-of-risk-management-explained Advisera, article "What is ISO 31000?", link https://advisera.com/articles/what-is-iso-31000/ Connect with me on:LinkedIn: https://www.linkedin.com/in/theitsmpractice/Website: http://www.theitsmpractice.comAnd if you want more tips and guidance, follow me on LinkedIn. I am sharing daily posts regarding Enterprise Service Management, IT Service Management, and IT Security.Credits:Sound engineering by Alan Southgate - http://alsouthgate.co.uk/Graphics by Yulia Kolodyazhnaya

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• Align BIAN and ITIL 4 for Capability-Based IT Governance

  Discover how to align BIAN Service Domains with ITIL 4's Service Value System to transform your static CMDB into a dynamic capability governance model. Learn how to drive business value, enable composable architecture, and build accountability in IT services. A must-listen for anyone in Enterprise Service Management, IT Governance, or Banking IT Architecture.In this episode, we answer to:What is BIAN and how do Service Domains enable composable banking architecture?How can ITIL 4’s Service Value System enhance governance and ownership in IT?Why is capability-based ownership better than traditional CMDB tracking?Resources Mentioned in this Episode: BIAN Official Website, article "Service Landscape", link https://bian.org/deliverables/service-landscape/Fusion5, article "Life of BIAN", link https://www.fusion5.com/nz/integration-services/blogs/what-is-bianMamta Sarangal BIAN Chief Architect, article "The Role of Service Domain Specialization in Adopting BIAN - Banking Industry Reference Architecture.", link https://www.linkedin.com/pulse/role-service-domain-specialization-adopting-bian-banking-sarangal-xd35c/Sprintzeal, article "Service Value System in ITIL 4 Explained in Detail", link https://www.sprintzeal.com/blog/service-value-systemBIAN document "BIAN Semantic API Pactitioner Guide V8.1 Final", link https://bian.org/wp-content/uploads/2024/12/BIAN-Semantic-API-Pactitioner-Guide-V8.1-FINAL.pdfConnect with me on:LinkedIn: https://www.linkedin.com/in/theitsmpractice/Website: http://www.theitsmpractice.comAnd if you want more tips and guidance, follow me on LinkedIn. I am sharing daily posts regarding Enterprise Service Management, IT Service Management, and IT Security.Credits:Sound engineering by Alan Southgate - http://alsouthgate.co.uk/Graphics by Yulia Kolodyazhnaya

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• No IT Security without Service Management: Integration Strategies for Resilience

  In Part 2 of this essential discussion, we move from theory to practice. You’ll learn how to integrate security into service management using frameworks like ITIL, practical change controls, and unified incident response plans.Discover the culture shift needed to make ITSM and security teams collaborate effectively. Learn how to embed security into change management workflows and why continuous improvement cycles are key to resilience in a fast-moving threat landscape.In this episode, we answer to:How can ITIL help integrate security into day-to-day operations?What strategies ensure successful collaboration between ITSM and cybersecurity?How do change management and incident response reduce security risks?Connect with me on:LinkedIn: https://www.linkedin.com/in/theitsmpractice/Website: http://www.theitsmpractice.comAnd if you want more tips and guidance, follow me on LinkedIn. I am sharing daily posts regarding Enterprise Service Management, IT Service Management, and IT Security.Credits:Sound engineering by Alan Southgate - http://alsouthgate.co.uk/Graphics by Yulia Kolodyazhnaya

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• IT Security Needs Service Management: Exploring the Interdependence

  In Part 1 of this powerful two-part series, we break down the foundational link between IT Security and IT Service Management (ITSM). You'll discover how service management processes such as incident handling, asset visibility, and change control provide the essential structure that cybersecurity needs to succeed.IT Security is not a silo. It depends on the operational strength of ITSM to manage risk, respond to threats, and ensure compliance. Learn why neglecting ITSM weakens your entire security posture and what steps to take first.In this episode, we answer to:What is the fundamental relationship between IT Security and IT Service Management?Why is asset management critical to both cybersecurity and ITSM?What are the risks of managing IT security without service processes?Connect with me on:LinkedIn: https://www.linkedin.com/in/theitsmpractice/Website: http://www.theitsmpractice.comAnd if you want more tips and guidance, follow me on LinkedIn. I am sharing daily posts regarding Enterprise Service Management, IT Service Management, and IT Security.Credits:Sound engineering by Alan Southgate - http://alsouthgate.co.uk/Graphics by Yulia Kolodyazhnaya

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