The ITSM Practice: Elevating ITSM and IT Security Knowledge

• How Enterprise Architecture Transforms Hospital IT and Patient Safety

  Discover how Enterprise Architecture in healthcare helps government hospitals improve patient safety, system resilience, and operational efficiency. Learn the five EA pillars driving digital transformation, compliance, and innovation—critical for Managed Service Providers too.In this episode, we answer to:How can Enterprise Architecture reduce IT outages in hospitals?What risks do Managed Service Providers face without solid architecture?How does EA help align IT with national healthcare goals?Resources Mentioned in this Episode:Sparx Systems website, article "The Case for Enterprise Architecture in the Government", link https://trerado.sparxsystems.com/resources/eaglobalsummit-2024/the-case-for-enterprise-architecture-in-the-government/ SCW website, article "How Enterprise Architecture plays a vital role in navigating the NHS’s future", link https://scwcsu.nhs.uk/news-and-views/blog/how-enterprise-architecture-plays-a-vital-role-in-navigating-the-nhs-s-future iTrobes website, article "ERP For Hospitals – A Complete Guide", link https://www.itrobes.com/hospital-management-erp-software/ SAP website, article "Enterprise Architecture Maturity Models & Assessment", link https://www.leanix.net/en/wiki/ea/enterprise-architecture-maturity-stages-and-assessment Confiz website, article "Building service excellence: 6 pillars of Managed Services Framework", link https://www.confiz.com/blog/building-service-excellence-6-pillars-of-managed-services-framework/ Ardoq website, article "What Is Enterprise Security Architecture? The Complete Guide to More Holistic Risk Management", link https://www.ardoq.com/knowledge-hub/enterprise-security-architecture ValueBlue website, article "Top 10 Benefits of Enterprise Architecture for Your Business", link https://www.valueblue.com/blog/top-10-benefits-of-enterprise-architecture-for-your-business Connect with me on:LinkedIn: https://www.linkedin.com/in/theitsmpractice/Website: http://www.theitsmpractice.comAnd if you want more tips and guidance, follow me on LinkedIn. I am sharing daily posts regarding Enterprise Service Management, IT Service Management, and IT Security.Credits:Sound engineering by Alan Southgate - http://alsouthgate.co.uk/Graphics by Yulia Kolodyazhnaya

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• PCI DSS Explained: Turning Compliance into a Security Strategy

  Discover how PCI DSS can become more than just a compliance checklist. This episode explores PCI DSS as a strategic tool to build digital trust, prevent fraud, and unify your security approach. Learn why treating it as a living framework, not a box-ticking task—can transform your security posture.In this episode, we answer to:What are the core PCI DSS requirements most organizations fail to meet?Why should PCI DSS be treated as a continuous strategy, not a one-time audit?Who is actually in scope for PCI DSS, and why does size not exempt you?Resources Mentioned in this Episode:TechTarget website, article "What is PCI DSS (Payment Card Industry Data Security Standard)?", link https://www.techtarget.com/searchsecurity/definition/PCI-DSS-Payment-Card-Industry-Data-Security-Standard Stripe website, article "What is PCI DSS compliance?", link https://stripe.com/guides/pci-compliance Bridewell website, article "Who Needs to Be PCI DSS Compliant?" link https://www.bridewell.com/insights/blogs/detail/who-needs-to-be-pci-dss-compliant AuditBoard website, article "The 12 PCI DSS Compliance Requirements: What You Need to Know", link https://www.auditboard.com/blog/pci-dss-requirements/ Exabeam website, article "What Is PCI Compliance? The 12 Requirements", link https://www.exabeam.com/explainers/pci-compliance/pci-compliance-a-quick-guide/ Sprinto website, article "Who Must Comply with PCI DSS? Payment Security Explained", link https://sprinto.com/blog/to-whom-does-pci-dss-apply/ Connect with me on:LinkedIn: https://www.linkedin.com/in/theitsmpractice/Website: http://www.theitsmpractice.comAnd if you want more tips and guidance, follow me on LinkedIn. I am sharing daily posts regarding Enterprise Service Management, IT Service Management, and IT Security.Credits:Sound engineering by Alan Southgate - http://alsouthgate.co.uk/Graphics by Yulia Kolodyazhnaya

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• FinTech CIOs: From Projects to Products – Lead the Shift to Product-Centric IT

  Discover how FinTechs can shift from project-driven IT to a product-centric model that enables continuous value delivery. Learn key strategies for CIOs to build agile, cross-functional teams and redesign governance. Are your teams truly product-led or just rebranded project squads?In this episode, we answer to:How can FinTech CIOs enable a shift from projects to products?What does a product-led operating model look like in FinTech?How can teams self-assess their product-readiness?Resources Mentioned in this Episode:CIO.com website, article "Making the shift to product-based IT", link https://www.cio.com/article/219649/making-the-shift-to-product-based-it.htmlErnst & Young website, article "How a product-driven IT operating model can help reimagine banking", link https://www.ey.com/en_us/insights/banking-capital-markets/how-a-product-driven-it-model-can-reimagine-bankingGartner website, article "IT Organization Design Roadmap: How to Shift from Project to Product", link https://www.gartner.com/en/publications/it-org-design-project-to-product-roadmapConnect with me on:LinkedIn: https://www.linkedin.com/in/theitsmpractice/Website: http://www.theitsmpractice.comAnd if you want more tips and guidance, follow me on LinkedIn. I am sharing daily posts regarding Enterprise Service Management, IT Service Management, and IT Security.Credits:Sound engineering by Alan Southgate - http://alsouthgate.co.uk/Graphics by Yulia Kolodyazhnaya

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• ISO/IEC 42001 Explained: How to Govern AI Ethically and Securely

  Explore how ISO/IEC 42001 sets the standard for responsible, ethical, and secure AI use. Learn how it aligns AI governance with business strategy, mitigates risks, and fosters innovation through transparency and trust.In this episode, we answer to:Why do organizations need a specific standard for AI governance?What are the core components of ISO/IEC 42001 and how do they work in practice?How does aligning with ISO 42001 impact innovation and business trust?Resources Mentioned in this Episode:ISMS.online website, article "Understanding ISO 42001 and Demonstrating Compliance", link https://www.isms.online/iso-42001/ Schellman website, article "How to Assess and Treat AI Risks and Impacts with ISO/IEC 42001:2023", link https://www.schellman.com/blog/iso-certifications/how-to-assess-and-treat-ai-risks-and-impacts-with-iso42001Scytale website, article "Exploring the Role of ISO/IEC 42001 in Ethical AI Frameworks", link https://scytale.ai/resources/exploring-the-role-of-iso-iec-42001-in-ethical-ai-frameworks/Connect with me on:LinkedIn: https://www.linkedin.com/in/theitsmpractice/Website: http://www.theitsmpractice.comAnd if you want more tips and guidance, follow me on LinkedIn. I am sharing daily posts regarding Enterprise Service Management, IT Service Management, and IT Security.Credits:Sound engineering by Alan Southgate - http://alsouthgate.co.uk/Graphics by Yulia Kolodyazhnaya

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• ISO 20022 Explained: Global Payments, Compliance Risks & Transformation Strategies

  ISO 20022 is reshaping global payments with rich, structured data, offering enhanced compliance, operational efficiency, and new revenue possibilities. As the 2025 deadline nears, financial institutions must modernize systems, reduce risks, and unlock powerful analytics. Ready or not, change is here.In this episode, we answer to:What happens if you’re not ISO 20022-compliant by November 2025?How does ISO 20022 improve payment data quality and analytics?What are the key phases to successfully transition your systems?Resources Mentioned in this Episode:StoneX website, article "STS – ISO 20022: A Global Shift in Cross-Border Payments", link https://www.stonex.com/en/thought-leadership/02-03-2025-sts-iso-20022/SWIFT website, article "ISO 20022 for Financial Institutions: Focus on Payments Instructions", link https://www.swift.com/standards/iso-20022/iso-20022-financial-institutions-focus-payments-instructionsS&P Global Market Intelligence website, article "ISO 20022 Adoption Poses Challenges and Presents Opportunities", link https://www.spglobal.com/market-intelligence/en/news-insights/research/iso-20022-adoption-poses-challenges-and-presents-opportunitiesErnst & Young website, article "Nine Considerations for ISO 20022 Migration", link https://www.ey.com/en_gl/insights/banking-capital-markets/nine-considerations-for-iso-20022-migrationConnect with me on:LinkedIn: https://www.linkedin.com/in/theitsmpractice/Website: http://www.theitsmpractice.comAnd if you want more tips and guidance, follow me on LinkedIn. I am sharing daily posts regarding Enterprise Service Management, IT Service Management, and IT Security.Credits:Sound engineering by Alan Southgate - http://alsouthgate.co.uk/Graphics by Yulia Kolodyazhnaya

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