Broker Bulletin

The real cost of non-compliance (and why compliance-by-design works)
Investigation volumes are at record highs. Lenders are suspending accreditations fast, and the fraud behind it is getting harder to spot.
In this episode of Broker Bulletin, LMG Chief Risk Officer Luke Jarmaine sits down with Mel Cooney, LMG's Manager of Broker Compliance Consulting, to break down what's really driving the current wave of investigations and how brokers can protect themselves without adding hours to their week.
In this episode, you'll hear:
Why "the lender didn't ask for it" won't protect your accreditation

How AI-driven fraud is slipping past brokers, and how lenders are catching it

Why compliance by design means MyCRM does the heavy lifting for you

Like this episode?
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Got questions, ideas, or a guest suggestion? Drop us a line at podcast@lmg.broker.
You can also connect with us on Instagram @lmg.broker and on LinkedIn.
Want to know more about LMG?
Show notes timestamps:
00:27 Introducing Luke Jarmaine and Mel Cooney
03:01 The current regulatory environment and why investigation volumes are at record highs
04:24 Busting the biggest compliance myths brokers still believe
06:06 The credit guide gap catching brokers out
09:09 How AI-driven digital fraud is fooling even experienced brokers
12:55 Why referral arrangements need the same due diligence as everything else
16:38 Compliance by design: how MyCRM builds obligations into the natural loan journey
19:40 What's next for MyCRM, including My Documents
See omnystudio.com/listener for privacy information.

Your cyber insurance won't save you from a phishing link. Neither will an ISO 27001 certificate. So what will?
In this episode of Broker Bulletin, Mel Cooney sits down with LMG's Group Chief Risk Officer Luke Jarmaine to unpack the real risks brokers are facing as AI adoption accelerates across the network, and what to actually do about it.
In this episode, you'll hear:
How not to lose an accreditation over an AI note-taking tool

The truth about what cyber insurance does and doesn't cover

The phishing scam that compromised broker emails nationally

Like this episode?
Leave a review! Don't miss an episode: Subscribe to the Broker Bulletin podcast channel on your favourite streaming service.
Got questions, ideas, or a guest suggestion? Drop us a line at podcast@lmg.broker.
You can also connect with us on Instagram @lmg.broker and on LinkedIn.
Want to know more about LMG?
Show notes:
00:49 – The current appetite for AI across the broker network
01:13 – The core risks: data protection and human-led credit advice
02:42 – The AI note-taking mistake that cost a broker their accreditation
04:34 – Why cyber insurance isn't the safety net you think it is
05:32 – The phishing scam that compromised broker emails nationally
06:56 – A practical checklist for choosing and using AI tools safely
08:08 – What "frontier AI" means and why it's changing the threat landscape
12:49 – Luke's top 3 things brokers should do today to stay protected
See omnystudio.com/listener for privacy information.

The two-minute phone call that could save your business: inside My Lending Co's compliance-first growth story
Nine systems to complete one deal. A security scare sorted from the school pick-up line. And a broker note lenders keep thanking them for.
In this episode of Broker Bulletin, LMG's Luke Jarmaine and Mel Cooney sit down with Kayla Smith and Kristina Siegert, who built My Lending Co from scratch 18 months ago in Brisbane, to talk compliance, systems, AI and the real cost of getting security wrong.
In this episode, you'll hear:
Why compliance and systems beat every other factor when choosing an aggregator

How a two-minute security check gave two business owners genuine peace of mind

Why lenders keep thanking Kayla and Kristina for their broker notes

Like this episode?
Leave a review! Don't miss an episode: Subscribe to the Broker Bulletin podcast channel on your favourite streaming service.
Got questions, ideas, or a guest suggestion? Drop us a line at podcast@lmg.broker.
You can also connect with us on Instagram @lmg.broker and on LinkedIn.
Want to know more about LMG?
Show notes:
00:49 – Kayla and Kristina introduce My Lending Co and how it started
02:04 – Mel's school-based traineeship story and how it led to Kayla's career
07:15 – What Kayla and Kristina actually looked for in an aggregator
08:59 – Discovering MyCRM after juggling nine different systems
16:34 – The security scare sorted in two minutes flat
20:16 – How compliance has shaped their client experience
23:07 – Using AI to save time on broker notes and QA checks
27:34 – Their future goals: more efficiency, not necessarily more scale
See omnystudio.com/listener for privacy information.

How do you grow a brokerage without becoming the bottleneck? Growing isn’t usually the hard part.
Letting go is.
This week on Broker Bulletin, Mel Griffin sits down with Liz Zaki, Managing Director of OneSite Finance, to unpack the systems, habits and mindset shifts that helped her build a successful brokerage over 23 years. Without losing the personal service her clients know her for.
In this episode, you’ll hear:
The simple four-stage workflow that helped Liz scale her team
How to know when it's time to delegate
Why saying no can build a stronger business
The support network every broker should have before tackling difficult deals
Like this episode?
Leave a review! Don't miss an episode: subscribe to the Broker Bulletin podcast channel on your favourite streaming service.
Got questions, ideas, or a guest suggestion? Drop us a line at podcast@lmg.broker.
You can also connect with us on Instagram @lmg.broker and on LinkedIn.
Show notes:
00:27 Mel welcomes Liz Zaki, Managing Director of OneSite Finance
01:01 23 years in business, and the team Liz has built along the way
02:06 The staged system that let Liz hand off work and grow her team
05:03 How Liz decides when to say no to a new client
08:49 Building a business around family, not the other way round
11:22 Handling the emotional load clients bring to their broker
13:12 Why BDMs and fellow brokers are Liz's village when a deal gets tough
20:14 The 4:30am habit that keeps Liz's inbox under control
See omnystudio.com/listener for privacy information.

Rate cuts, sticky inflation, and a federal budget that just rewrote the rules on negative gearing, CGT and SMSF lending.
In this episode of Broker Bulletin, Clare George from LMG Commercial catches up with Vanessa Rader, Head of Research at Ray White. Together, they unpack why that gap is about to send serious investor capital pivoting into commercial, and where the opportunities are already emerging.
In this episode, you'll hear:
Why new negative gearing policy is pushing investors toward commercial

How the SMSF residential borrowing ban could release commercial demand

Why industrial remains the standout pick amid a national land shortage

Like this episode?
Leave a review! Don't miss an episode: subscribe to the Broker Bulletin podcast channel on your favourite streaming service.
Got questions, ideas, or a guest suggestion? Drop us a line at podcast@lmg.broker.
You can also connect with us on Instagram @lmg.broker and on LinkedIn.
Show notes:
01:21 How sentiment has shifted since November, rate hikes and sticky inflation
03:14 Why a housing-focused budget is actually a catalyst for commercial
04:23 Negative gearing quarantine and why strata industrial looks attractive
06:23 The real risk profile of commercial: vacancies, incentives and property management
08:46 CGT changes explained: indexation replacing the 50% discount from 1 July 2027
10:07 The SMSF residential borrowing ban and what it means for commercial demand
13:12 Vanessa's number-one piece of advice for brokers guiding clients into commercial
14:14 Will a wave of investors pivoting to commercial push prices up?
See omnystudio.com/listener for privacy information.