Leaders aren’t born, they’re made. This Monday show helps you discover leadership wisdom through insightful conversations. Independently produced weekly since 2...
711: Turning Down the Temperature on Outrage, with Karthik Ramanna
Karthik Ramanna: The Age of Outrage
Karthik Ramanna is a professor of business and public policy at the University of Oxford’s Blavatnik School of Government, where he has served as director of one of the world’s most diverse leadership programs. Previously a professor at Harvard Business School, he studies how organizations and leaders build trust with stakeholders. He is the author of The Age of Outrage: How to Lead in a Polarized World.
In a lot of ways, leadership is better than it was a generation ago. One way that it isn’t better? Figuring out how to lead effectively in an increasingly polarized world. In this conversation, Karthik and I explore what leaders can do to turn down the temperature on outrage.
Key Points
We tend to frame effective leadership as heroic. In times of outrage, the virtue of temperance becomes essential.
A leader will never fully address the demands made of them, regardless of how well they act.
Even when a leader resolves problems, they will be viewed as part of the problem.
Anticipate times of outrage and create spaces that calm people physically and help them connect with each other.
Establish rules of engagement outside moments of outrage so that you have a starting point.
Create pre-arranged workgroups that can help illuminate a path forward for the larger organization.
Resources Mentioned
The Age of Outrage: How to Lead in a Polarized World by Karthik Ramanna
Interview Notes
Download my interview notes in PDF format (free membership required).
Related Episodes
How to Create Team Guidelines, with Susan Gerke (episode 192)
The Way Out of Major Conflict, with Amanda Ripley (episode 529)
Three Practices for Thriving in Negotiations, with William Ury (episode 669)
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37:26
710: Becoming an AI-Savvy Leader, with David De Cremer
David De Cremer: The AI-Savvy Leader
David De Cremer is the Dunton Family Dean of the D'Amore-McKim School of Business and professor of management and technology at Northeastern University. He's also an affiliated faculty member at the Institute for Experiential AI at Northeastern University and an affiliated researcher at the Center for Collective Intelligence at MIT. His newest book is titled The AI-Savvy Leader: Nine Ways to Take Back Control and Make AI Work*.
We’ve all heard the warnings that AI is going to take our jobs. That’s certainly a possibility in the long term, but the story emerging, at least for now, is looking a little different. In this episode, David and I discuss how leaders can use AI to augment, not replace, human intelligence.
Key Points
AI is substantially different than prior digital transformations, and adoption efforts are failing at alarming rates.
Instead of leading, too often leaders are being too deferential to data and analytics teams.
Your expertise is exactly what your organization needs to deploy AI successfully.
Leaders who learn the fundamentals of AI will play an essential role in narrating dialogue between the technology experts and everyone else.
Get just enough foundational knowledge with statistics and modeling to communicate with the data and analytics folks better.
Resources Mentioned
The AI-Savvy Leader: Nine Ways to Take Back Control and Make AI Work* by David De Cremer
Interview Notes
Download my interview notes in PDF format (free membership required).
Related Episodes
How to Solve the Toughest Problems, with Wendy Smith (episode 612)
How to Begin Leading Through Continuous Change, with David Rogers (episode 649)
Principles for Using AI at Work, with Ethan Mollick (episode 674)
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37:41
709: Help Your Team Coach Each Other, with Keith Ferrazzi
Keith Ferrazzi: Never Lead Alone
Keith Ferrazzi is an entrepreneur and global thought leader in high-performing teams and Chairman of Ferrazzi Greenlight and its Research Institute. He is the author of the New York Times bestseller Who’s Got Your Back and bestsellers like Never Eat Alone, Leading Without Authority, and Competing in the New World of Work. His newest book with Paul Hill is titled Never Lead Alone: 10 Shifts from Leadership to Teamship*.
Whenever I’m having a conversation with someone about getting better at coaching, it’s almost always through the lens of, “How do I do it well?” In this conversation, Keith and I explore another perspective most of us miss: how does the team do coaching better for each other.
Key Points
Good leaders give feedback and hold people accountable. Great leaders ensure the team gives feedback and holds people accountable.
Teamship starts right at the start. Organizations like e.l.f. Beauty begin these practices during onboarding.
We over-index on mindset. Starting with the right practices will shape the beliefs that help teamship emerge.
Use an open 360 where people share one thing they appreciate/admire/respect and one thing they suggest.
The 5/5/5 Learning Roadmap invites team members to share a struggle, respond to questions, and receive feedback.
We’re used to feedback being directive. Feedback from peers is data. We can consider it without acting on it.
Resources Mentioned
Never Lead Alone: 10 Shifts from Leadership to Teamship* by Keith Ferrazzi
Interview Notes
Download my interview notes in PDF format (free membership required).
Related Episodes
How Top Leaders Influence Great Teamwork, with Scott Keller (episode 585)
Becoming More Coach-Like, with Michael Bungay Stanier (episode 680)
Team Collaboration Supports Growth Mindset, with Mary Murphy (episode 695)
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37:38
708: Preparing for a Conversation with Someone You Don’t Trust, with Charles Feltman
Charles Feltman: The Thin Book of Trust
Charles Feltman is the founder of Insight Coaching. He has over 25 years of professional experience coaching, facilitating, consulting to, and training people who lead others. He is the author of The Thin Book of Trust: An Essential Primer for Building Trust at Work*.
It’s a reality of life that we need to interact with some people we’d rather not. And it’s absolutely a reality of leadership, that sometimes we need to have a conversation with someone we don’t quite trust. In this episode, Charles and I explore how to prepare so it goes better for both parties.
Key Points
The four assessment domains of trust include care, sincerity, reliability, and competence.
Seven steps to prepare for a conversation:
Identify the assessment(s) you are concerned with: care, sincerity, reliability, and/or competence.
Define the standard you are using.
Identify the specific actions or behaviors that have led to your assessment of distrust.
Consider what you are doing that may be contributing to the situation.
Determine what you need from them in order for them to regain your trust.
Decide if you are willing to talk to the person about it.
Ask the other person if they would be willing to have a conversation with you.
Resources Mentioned
The Thin Book of Trust: An Essential Primer for Building Trust at Work* by Charles Feltman
Interview Notes
Download my interview notes in PDF format (free membership required).
Related Episodes
How to Handle Pushback From Difficult Askers, with Vanessa Patrick (episode 637)
How to Help Difficult Conversations Go Better, with Sheila Heen (episode 655)
How to Change People’s Minds, with Michael McQueen (episode 676)
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37:33
707: The Beliefs of Inspirational Leaders, with Stephen M. R. Covey
Stephen M. R. Covey: Trust & Inspire
Stephen M. R. Covey is a New York Times and Wall Street Journal bestselling author and former CEO of Covey Leadership Center. He led the strategy that propelled his father’s book, Dr. Stephen R. Covey’s The 7 Habits of Highly Effective People, to become one of the two most influential business books of the 20th Century, according to CEO Magazine. He's the author The Speed of Trust and more recently Trust & Inspire: How Truly Great Leaders Unleash Greatness in Others*.
Despite everything we know about good leadership, a lot of places still operate in a command and control mindset. In this conversation, Stephen and I explore the key ways to shift from command and control to trust and inspire.
Key Points
In spite of all progress, most leaders today are still operating from a command and control mindset.
The carrot and stick approach still dominates most organizational cultures and tactics.
The biggest barrier to becoming a Trust & Inspire leader is when we think we already are one.
People are whole people. The best leaders care for the body, heart, mind, and spirit.
There is enough for everyone. Trust & Inspire leaders elevate caring above competition.
Enduring influence is created from the inside out. The job of the leader is to go first.
All people have greatness inside them. Trust & Inspire leaders work to unleash potential, not control it.
Resources Mentioned
Trust & Inspire: How Truly Great Leaders Unleash Greatness in Others* by Stephen M. R. Covey
Interview Notes
Download my interview notes in PDF format (free membership required).
Related Episodes
How to Build Psychological Safety, with Amy Edmondson (episode 404)
Leadership Means You Go First, with Keith Ferrazzi (episode 488)
The Starting Point for Repairing Trust, with Henry Cloud (episode 626)
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Activate your free membership for full access to the entire library of interviews since 2011, searchable by topic. To accelerate your learning, uncover more inside Coaching for Leaders Plus.
Leaders aren’t born, they’re made. This Monday show helps you discover leadership wisdom through insightful conversations. Independently produced weekly since 2011, Dr. Dave Stachowiak brings perspective from a thriving, global leadership academy, plus more than 15 years of leadership at Dale Carnegie. Bestselling authors, expert researchers, deep conversation, and regular dialogue with listeners have attracted 40 million downloads and the #1 search result for management on Apple Podcasts. Activate your FREE membership to access the entire leadership and management library at CoachingforLeaders.com