Let's Talk eHealth

The latest episode of Let's Talk eHealth features Chief Medical Information Officer at Western Sydney Local Health District, Professor Naren Gunja, and Role Based Messaging Product Owner at eHealth NSW, Simon Plummer.
In this episode, they share how Role Based Messaging is transforming clinical communication by replacing traditional paging systems.
"Role Based Messaging takes clinical communication to the next level because you don't need to know the name of the person you're trying to contact. You just need to know their role," says Naren.
"All that waiting around a landline is now over," says Naren. "You can be walking around, you can be attending to other tasks or seeing other patients. You send that message out on your mobile phone. It's secure because it's happening on our Teams environment."
In this episode, you'll learn:
· How Role Based Messaging enables clinicians to send secure messages directly to specialist roles.
·  Why clinicians no longer need to rely on call switchboards, check rosters, or look up mobile numbers to get in touch with a specialist.
· How clinicians can include patient details in their messages, see when specialists acknowledge them, and continue the conversation or call directly from the chat.
· Real examples of how Role Based Messaging supports specialist consults in emergency departments.
·  How teams at Western Sydney Local Health District started using Role Based Messaging.

Almost 1 million clinical images shared and more than 11,000 clinicians already connected - all brought together on one secure, seamless platform called MedSync. In the next episode of Let’s Talk eHealth NSW, host Danielle Johnson sits down with Burns Nurse Practitioner Miranda Pye from Sydney Local Health District and eHealth NSW Product Owner Simon Plummer to unpack the story behind MedSync and how it’s transforming clinical collaboration across NSW Health.

Find out more about MedSync: https://www.ehealth.nsw.gov.au/solutions/virtual-care/collaboration/medsync

In this episode, we spotlight the vital role our IT support teams play in keeping digital systems running for NSW Health's 170,000 staff.

eHealth NSW Customer Engagement Manager, Bri Gato, shares the frontline impact these teams are having. We also explore how the Customer Feedback Forum program is harnessing staff feedback to drive continuous improvement to IT services.

Listeners will hear how changes inspired by staff voices are making a big impact for those delivering critical care.

In this episode, Collaborative success: The SafeScript NSW story, our host Danielle Johnson, Cloud Delivery Manager talks to Mary Fien, Principal Business Analyst in the BA Capability Practice, Program Delivery. Together they discuss eHealth NSW’s journey with SafeScript NSW, the state's real-time prescription monitoring program. SafeScript NSW is an online platform providing prescribers and pharmacists with real-time information about a patient's prescribing, dispensing, and approval history for certain monitored medicines.

In this podcast, we talk about the Patient Reported Measures (PRMs) program that is helping NSW Health deliver value-based healthcare.
Delivered through a purpose-built IT platform called Health Outcomes and Patient Experience (HOPE), PRM surveys capture information from people about their healthcare experiences and outcomes at the point of care.
Clinicians and healthcare services use this data for shared decision-making with patients and to provide care that meets their needs.