Feedback to Frontline Impact: Driving IT Support Improvements
In this episode, we spotlight the vital role our IT support teams play in keeping digital systems running for NSW Health's 170,000 staff. eHealth NSW Customer Engagement Manager, Bri Gato, shares the frontline impact these teams are having. We also explore how the Customer Feedback Forum program is harnessing staff feedback to drive continuous improvement to IT services. Listeners will hear how changes inspired by staff voices are making a big impact for those delivering critical care.
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8:21
Collaborative success: The SafeScript NSW story
In this episode, Collaborative success: The SafeScript NSW story, our host Danielle Johnson, Cloud Delivery Manager talks to Mary Fien, Principal Business Analyst in the BA Capability Practice, Program Delivery. Together they discuss eHealth NSW’s journey with SafeScript NSW, the state's real-time prescription monitoring program. SafeScript NSW is an online platform providing prescribers and pharmacists with real-time information about a patient's prescribing, dispensing, and approval history for certain monitored medicines.
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17:28
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17:28
Transforming care delivery, one patient at a time
In this podcast, we talk about the Patient Reported Measures (PRMs) program that is helping NSW Health deliver value-based healthcare. Delivered through a purpose-built IT platform called Health Outcomes and Patient Experience (HOPE), PRM surveys capture information from people about their healthcare experiences and outcomes at the point of care. Clinicians and healthcare services use this data for shared decision-making with patients and to provide care that meets their needs.
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15:09
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15:09
Testing Tomorrow’s Healthcare Today: The Health Prototyping Centre Story
In this episode, we talk to HPC Design Lead Gordon Burnett and Service Designer at NSW Health Pathology Alex Garrett to learn about the Health Prototyping Centre. An initiative between eHealth NSW, HealthShare NSW, Health Infrastructure NSW and NSW Health Pathology, we discuss how the Health Prototyping Centre is enabling customers across NSW Health to rapidly test ideas, designs and concepts before building a final version of the product.To find out more about the HPC, as well as watch a tour video, visit: https://www.ehealth.nsw.gov.au/solutions/research-innovation/innovation/health-prototyping-centre
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Using Cloud Technologies to Transform the NSW Health System
NSW Health is embarking on the greatest digital transformation in the generation and at the forefront is cloud technology. In this episode, we hear from eHealth NSW’s experts, Adam Stanzione, Director of Cloud Services, Michael Bogiatzis, Director of eHealth NSW’s Critical Infrastructure Refresh, and Daniel Hansen, Senior Program Manager of Cloud Transformation Services. The team unpack some of the basics of cloud technology, starting right at the beginning… they also delve into how cloud is being used to accelerate innovation, modernise service delivery and deliver real world impacts. This is all helping to deliver better outcomes and experiences for patients, clinicians and staff across NSW Health.Find out more on the eHealth NSW website: https://www.ehealth.nsw.gov.au/
Welcome to "Let's Talk eHealth," the podcast brought to you by eHealth NSW. As the driving force behind the digital transformation of Australia's largest health system, we're at the forefront of delivering cutting-edge technology and innovative solutions to improve healthcare.
Join us as we explore the brilliant work being done and feature insights from the talented individuals pioneering these advancements. Listen in and discover how eHealth NSW is shaping the future of healthcare and making a difference in the lives of people across New South Wales.
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