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Design of AI | Build Products that Customers & Businesses Value

Design of AI
Design of AI | Build Products that Customers & Businesses Value
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  • 39. The Intelligence Layer That Unlocks Your Business' Biggest Problems [Jochem van der Veer, TheyDo]
    Your biggest business problems are hiding in plain sight—scattered across customer service calls, survey responses, app store reviews, and sales conversations. Our guest is Jochem van der Veer, CEO of TheyDo, reveals how organizations can unlock their biggest problems by using AI to connect data sources that were previously unimaginable. In this episode you’ll learn how to:➤ Unlock the power of your customer data and insights➤ Use journey maps in innovative ways➤ Create an intelligence layer to make product decisionsTimestamps:00:56 Welcome and Guest Introduction01:40 The Journey Mapping Revolution02:57 AI-Powered Journey Management04:07 Challenges in Journey Mapping04:40 AI Solutions for Journey Mapping06:44 Real-World Applications and Insights11:23 The Future of User Research19:42 Bridging Silos with Data41:09 Conclusion and Final ThoughtsJochem van der Veer is the Co-Founder and CEO of TheyDo, a leading platform for journey management that helps organisations build seamless customer experiences by aligning teams around the customer journey. With a background in design thinking and innovation, Jochem has dedicated his career to helping businesses scale customer-centric strategies. Under his leadership, TheyDo has empowered global brands to move from siloed operations to collaborative, journey-driven workflows that drive better decision-making and growth. Passionate about design, systems thinking, and the future of work, Jochem is a frequent speaker on the intersection of customer experience and business strategy.He’s also the host of the Experience Edge Podcast, a great resource to learn about how to improve product & customer experience.This episode was hosted by:Arpy Dragffy Guerrero (Founder & Principal Strategist PH1 Research) ⁠https://www.linkedin.com/in/adragffy/⁠ Brittany Hobbs (VP Insights, Huge)  ⁠https://www.linkedin.com/in/brittanyhobbs/⁠And if you want more AI strategy & research content, subscribe to our substack newsletter at ⁠https://designofai.substack.com/⁠ This episode is brought to you by PH1 Research, a research & strategy consultancy specialized in AI product strategy & concept testing. Get more info at ⁠PH1.ca⁠ Follow us here:⁠⁠Spotify⁠ https://open.spotify.com/show/3O11vQKPpKI5ZlJhdRGwnf⁠⁠⁠⁠Apple Podcasts⁠⁠ ⁠https://podcasts.apple.com/us/podcast/design-of-ai-product-strategy-innovation-career-growth/id1734499859⁠  ⁠YouTube⁠⁠ ⁠https://www.youtube.com/@DesignofAI⁠
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  • 38. Co-Designing the Future of AI Products [Savannah Kunovsky, IDEO]
    Product teams are under pressure to deliver value from AI immediately and most are failing to achieve monetization. But when large enterprises want to deliver industry-changing products, they go to IDEO, the most prestigious design consultancy in the world.  Our guest is Savannah Kunovsky, Managing Director of IDEO’s Emerging Technology Lab. Savannah brings businesses from today’s realities to the worlds we’ll live in next.In this episode you’ll learn:➤ IDEO’s approach to leading the most challenging innovation projects➤ How to increase the likelihood of your AI product’s success➤ The power of identifying audiences for your product➤ Importance of unlocking AI’s intelligence AND human potential➤ How artists are leading our envisioning about the future of AIThis episode is the perfect inspiration for designers, product managers, researchers, and founders who want to deliver transformative experiences. -------Thank you for listening to the Design of AI podcast.We provide secrets for building AI products that customers value.If you have guests you want to recommend or need help with your product, contact us ⁠[email protected]⁠ Remember to follow us on your fave podcasting app. It also really helps us if you leave reviews.—----------If you value his type of product & career advice follow our Substack newsletterThis episode was brought to you by PH1 Research specialized in rapid research to improve product decisions about your next AI release. Validate use cases, test concepts, prove monetization opportunities.Email [email protected] and mention the Design of AI podcast to get a 15% discount.-------This episode was hosted by:Arpy Dragffy Guerrero (Founder & Principal Strategist PH1 Research) ⁠https://www.linkedin.com/in/adragffy/⁠ And if you want more AI strategy & research content, subscribe to our substack newsletter at ⁠https://designofai.substack.com/⁠ Follow us here:⁠⁠Spotify⁠ https://open.spotify.com/show/3O11vQKPpKI5ZlJhdRGwnf⁠⁠⁠⁠Apple Podcasts⁠⁠ ⁠https://podcasts.apple.com/us/podcast/design-of-ai-product-strategy-innovation-career-growth/id1734499859⁠  ⁠YouTube⁠⁠ ⁠https://www.youtube.com/@DesignofAI⁠
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  • 37. Emotional AI will Transform Sales, Support & Training [Paula Petcu, Interhuman AI]
    What if AI had emotional intelligence? What if it could interpret our non-verbal cues? Try to use a chat bot and all of this sounds far-fetched right now, but there are startups and researchers developing specialized models that add emotional intelligence to AI-powered products. In this episode we had a discussion with the founder of Interhuman AI about use cases and possibilities of this new intelligence layer. She believes that it will transform every business’ ability to deliver sales and support products that are finally impactful. Also, that emotional intelligence capabilities will transform how employees are trained and get ongoing feedback.In this episode, you'll learn: ➤ Why the next frontier of AI will be interpreting human behaviour➤ The possibilities & use cases of emotional AI technologies➤ The importance of building specialized models in a world dominated by OpenAI, Google, Meta, and Anthropic Our guest is Paula Petcu, CEO and co-founder of Interhuman AI. Interhuman AI develops the social intelligence layer for AI applications. She has been working at the intersection of health and technology for the past 10 years. https://www.linkedin.com/in/paulapetcu/  Thank you for listening to the Design of AI podcast. We provide secrets for how to build AI products that customers value. Please follow us on your favorite podcasting apps and make sure to leave a review if you like this type of product & career advice. This episode was brought to you by PH1 Research, specialized in rapid research to improve product decisions about your next AI release. Validate use cases, test concepts, prove monetization opportunities.This episode was hosted by Brittany Hobbs https://www.linkedin.com/in/brittanyhobbs/ Arpy Dragffy Guerrero https://www.linkedin.com/in/adragffy/
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  • 36. Apple's Intelligence Shocks AI and How to Harness Power of Deep Research
    What does it mean when the largest consumer tech company in the world says AI isn't so intelligent after all? Over the last week Apple has dominated AI headlines and not for the reason you'd expect. Their research team released a paper called "The Illusion of Thinking." (Authors: Parshin Shojaee, Iman Mirzadeh, Keivan Alizadeh, Maxwell Horton, Samy Bengio, Mehrdad Farajtabar)This quote from Gary Marcus' newsletter sums it best:"What the Apple paper shows, most fundamentally, regardless of how you define AGI, is that LLMs are no substitute for good well-specified conventional algorithms. (They also can’t play chess as well as conventional algorithms, can’t fold proteins like special-purpose neurosymbolic hybrids, can’t run databases as well as conventional databases, etc.)In the best case (not always reached) they can write python code, supplementing their own weaknesses with outside symbolic code, but even this is not reliable. What this means for business and society is that you can’t simply drop o3 or Claude into some complex problem and expect it to work reliably." This was then followed by Apple's developer event this week where Apple continued to under-deliver on market expectations of AI releases in iOS and beyond.In this episode we explore what it means for builders and business users of AI that Apple is playing the spoiler role compared to OpenAI and Google's role as hypers of GAI.We present a path forward for leveraging the increasing task accuracy and task accuracy of the latest LLMs. And we discuss the risk of the illusion of reasoning within LLMs as it relates to employers looking to reduce headcount.-------Thank you for listening to the Design of AI podcast.We provide secrets for building AI products that customers value.If you have guests you want to recommend or need help with your product, contact us [email protected] Remember to follow us on your fave podcasting app. It also really helps us if you leave reviews.—----------This episode was hosted by:Arpy Dragffy Guerrero (Founder & Principal Strategist PH1 Research) https://www.linkedin.com/in/adragffy/ Brittany Hobbs (VP Insights, Huge)  https://www.linkedin.com/in/brittanyhobbs/And if you want more AI strategy & research content, subscribe to our substack newsletter at https://designofai.substack.com/ This episode is brought to you by PH1 Research, a research & strategy consultancy specialized in mapping the future of your business & product. Get more info at PH1.ca Follow us here:⁠Spotify https://open.spotify.com/show/3O11vQKPpKI5ZlJhdRGwnf⁠Apple Podcasts⁠ https://podcasts.apple.com/us/podcast/design-of-ai-product-strategy-innovation-career-growth/id1734499859 YouTube⁠ https://www.youtube.com/@DesignofAI
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  • 35. How AI Expands Creativity & Innovates Design [Tuhin Kumar, Luma, ex Apple Airbnb, Facebook]
    There’s no doubt, AI will be able to automate product, marketing, and sales workflows. But GenAI’s greatest achievement could be expanding our creative potential. In this episode you’ll learn about:➤ How AI’s ability to understand context and intent will change everything➤ That communicating via visuals instead of words will innovate decision-making➤ The differences in working in a design-led culture vs. production line orgs➤ Preparing for a world of AI as a creative partner & provocateur ➤ What creative AI products can do today and in the near futureOur guest, Tuhin Kumar, has worked on the bleeding edge of user experience design his entire career, creating some of the most memorable interactions on Facebook, Airbnb, and Apple’s platforms. In this conversation we explore why he decided to lead design at Luma, a GenAI platform challenging our perspectives on the creative potential of video and images. As we enter an era where anyone can create average assets, we must find new ways of pushing the boundaries of creativity. Pioneers, like Tuhin, are building a future that equips product teams and creatives across all industries with new capabilities to innovate how we design.Thank you for listening to the Design of AI podcast.We provide secrets for building AI products that customers love.If you have guests you want to recommend or need help with your product, contact us [email protected] Remember to follow us on your fave podcasting app. It also really helps us if you leave reviews.—----------Tuhin Kumar has shaped everything from Apple’s macOS features to Airbnb’s global design system and was the first designer at LinkedIn Pulse.  At NVIDIA-backed Luma an AI video generator with 25M+ users that many find better than Sora, he’s at the forefront of AI's impact on reshaping design—not just as a tool, but as a creative collaborator—crafting modular systems that can adapt to rapid research breakthroughs. Tuhin’s work blurs the line between art and utility and how creative vision can thrive alongside tech.—----------This episode was hosted by:Arpy Dragffy Guerrero (Founder & Principal Strategist PH1 Research) https://www.linkedin.com/in/adragffy/ And if you want more AI strategy & research content, subscribe to our substack newsletter at https://designofai.substack.com/ This episode is brought to you by PH1 Research, a research & strategy consultancy specialized in mapping the future of your business & product. Get more info at PH1.ca Follow us here:⁠Spotify https://open.spotify.com/show/3O11vQKPpKI5ZlJhdRGwnf ⁠Apple Podcasts⁠ https://podcasts.apple.com/us/podcast/design-of-ai-product-strategy-innovation-career-growth/id1734499859 YouTube⁠ https://www.youtube.com/@DesignofAI 
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About Design of AI | Build Products that Customers & Businesses Value

We provide a pragmatic and practical deep dive into what AI can do and how it is transforming industries. We help designers, researchers, and product managers excel in a rapidly changing future. Hosted by: Arpy Dragffy Guerrero (Founder & Principal Strategist, PH1 Research) https://www.linkedin.com/in/adragffy/ Brittany Hobbs (VP Insights, Huge) https://www.linkedin.com/in/brittanyhobbs/ Please make sure to subscribe to our Substack to never miss an episode. On the Design of AI substack you’ll also receive more strategic insights and recommended products. https://designofai.substack.com/
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