Beyond Prescription: How Solution Specialists Bridge the Gap in Care
Welcome to our new podcast series with Lizzy Parsons, Occupational Therapist and Solution Specialist at Country Care Group. Hosted by Chanelle Olivier (OT), this series explores the practical realities of assistive technology (AT), seating, posture, and manual handling — drawing on Lizzy’s dual perspective as both a clinician and supplier.In this first episode “Beyond Prescription: How Solution Specialists Bridge the Gap in Care”, Lizzy shares candid insights into her OT journey, her transition into a solution specialist role, and what OTs can learn from looking beyond the prescription itself. Topics include:The unique role of a Solution Specialist in supporting OTs and clientsWhy realistic expectations and compromise are key in AT prescriptionStandout features that make equipment truly effective in daily lifeHow to set up trials for better outcomes and fewer frustrationsThis conversation blends practical tips with honest reflections, offering OTs a fresh perspective on how to bridge the gap between clinical prescription and real-world use.
--------
24:13
--------
24:13
Beyond Rejection: Reviews, Appeals, and Next Steps in the NDIS
Welcome to The OT Series: Real Talk on Funding, Practice & AT with Sarah Collison, a 4-part podcast series by Enable Lifecare.Hosted by Chanelle Olivier, the series features an in-depth conversation with Sarah Collison, an experienced OT and respected voice in the profession. Together, they explore the realities of NDIS practice and Assistive Technology (AT).In this fourth episode Beyond Rejection: Reviews, Appeals, and Next Steps in the NDIS, Sarah shares practical guidance on what to do when AT prescriptions are declined — and how OTs can respond with confidence. Topics include:Why obtaining the NDIS rejection in writing is the crucial first stepHow to strengthen applications with targeted evidence and documentationUsing Section 100 review requests to challenge initial decisionsWhen and how to escalate to the AAT (Administrative Appeals Tribunal)Why most rejections are not due to poor assessments, but misunderstandings at the agency levelTurning rejections into learning opportunities to build stronger future applicationsThis episode provides reassurance and clear strategies for OTs navigating one of the most challenging parts of AT practice in the NDIS — proving that a rejection isn’t the end, but a step toward better advocacy and outcomes for clients.
--------
13:43
--------
13:43
Trials, Training & Teamwork: Supporting Clients After NDIS Approval
Welcome to “The OT Series: Real Talk on Funding, Practice & AT with Sarah Collison”, a 4-part podcast series by Enable Lifecare.Hosted by Chanelle Olivier (OT), the series features an in-depth conversation with Sarah Collison, an experienced OT and respected voice in the profession. Together, they explore the realities of NDIS practice and Assistive Technology (AT).In this third episode “Trials, Training & Teamwork: Supporting Clients After NDIS Approval”, Sarah shares what happens once AT is approved and delivered, and how OTs can ensure equipment is used effectively. Topics include: Why setup, training, and follow-up are just as important as prescriptionPreventing AT abandonment by involving clients, families, and support staff earlyBalancing choice, control, and clinical duty when clients use equipment differentlyThe importance of clear documentation and communication with the NDISHow to navigate foreseen vs unforeseen needs and requests for new equipmentStrategies for troubleshooting, adapting, and maintaining AT to maximise value for moneyThis conversation highlights the often-overlooked “second half” of AT — the real-world process of integrating equipment into daily life and ensuring it delivers functional outcomes.
--------
18:19
--------
18:19
Navigating AT Assessments and NDIS Approvals
Welcome to “The OT Series: Real Talk on Funding, Practice & AT with Sarah Collison”, a 4-part podcast series by Enable Lifecare.Hosted by Chanelle Olivier (OT), the series features an in-depth conversation with Sarah Collison, an experienced OT and respected voice in the profession. Together, they unpack the real-world challenges of NDIS practice and Assistive Technology (AT).In this second episode, Sarah Collison takes us inside the assistive technology (AT) process, breaking down what OTs need to consider before funding requests are even made. From understanding a client’s goals and environment to working through the hierarchy of mobility solutions, Sarah explains why thorough assessment and trials are key to getting the right outcomes.She also highlights the importance of managing client expectations, balancing trade-offs when “perfect” equipment doesn’t exist, and showing clear clinical reasoning in reports so that the NDIS can follow the decision-making journey. Finally, Sarah and Chanelle unpack why delays in approvals are becoming more common—and what OTs can do to keep cases moving forward.This practical, real-world discussion is packed with strategies for OTs who want to strengthen their assessments, reports, and outcomes for clients navigating the NDIS.
--------
21:53
--------
21:53
Behind the Scenes of OT Practice: Funding Shifts & Real-World Challenges
Welcome to “The OT Series: Real Talk on Funding, Practice & AT with Sarah Collison”, a 4-part podcast series by Enable Lifecare. Hosted by Chanelle Olivier (OT), the series features an in-depth conversation with Sarah Collison, an experienced OT and respected voice in the profession. Together, they dive into the challenges and opportunities OTs face today — from NDIS funding changes to the realities of AT prescription and approval. In this first episode Behind the Scenes of OT Practice: Funding Shifts & Real-World Challenges, Sarah shares candid insights into: How reduced travel funding rates are changing the way therapists work Why OTs are rethinking how they bill for kilometres, tolls, and non-billable time The tough decisions around telehealth — when it helps, when it hinders, and why it may not always support best practice Practical strategies for caseload management to reduce costs and stay sustainable This conversation is full of practical takeaways and honest reflections that every OT can relate to. Stay tuned for Episode 2, where Chanelle and Sarah dive deeper into the Assistive Technology (AT) process before funding.
Welcome to Fast Intelligent Care, the podcast that fuels your passion for making a real impact as an Occupational Therapist. This isn’t just another clinical discussion—it’s your inside track to the latest insights, bold ideas, and practical solutions in assistive technology. Step into a world where innovation meets integrity, agility drives action, and every decision is grounded in evidence and expertise. We’re here to help you think faster, act smarter, and embrace continuous growth as you navigate the challenges and successes of your work. Each episode brings fresh perspectives, expert advice, and actionable strategies to help you deliver outstanding outcomes for your clients—all while finding fulfillment and joy in what you do best. Get ready to elevate your practice, spark new ideas, and experience the energy of Fast Intelligent Care. Your journey to smarter, faster, and more impactful care starts now!
Australia