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PCC Local Time

Nancy Joan Hess
PCC Local Time
Latest episode

100 episodes

  • PCC Local Time

    A 25-Year Relationship, Expressed in Three Words: How safety culture rests on wellness and connection.

    29/04/2026 | 51 mins.
    "I need help."
    There are conversations in local government that change how you think about leadership. This is one of them. In this episode of PCC Local Time, I sit down with Chief David Lash of Northern York County Regional Police and Chief Dave Steffen, retired chief of Northern Lancaster County Regional Police, to talk about how the idea of wellness actually converts to meaningful outcomes inside a police agency.
    Link to an earlier episode with Chief David Steffen on Regional Policing
    Be sure to check out MuniSquare on Substack and our YouTube Channel
    TIMESTAMPS:
    00:00 Opening: why wellness and policing are difficult to connect
    02:00 A 25-year relationship: how it began
    05:30 The shift in policing culture around wellness
    10:00 February 2025: the UPMC shooting
    13:30 Immediate response and the role of support systems
    17:30 Continuity of care and leadership perspective
    19:30 September 2025: the second critical incident
    22:30 “Two minutes of hell”: what happened and what followed
    24:30 Leadership under pressure and the role of relationships
    26:30 The three-word call: “I need help”
    28:30 Reframing wellness as culture, not program
    29:30 Reducing stigma and normalizing support
    31:00 Moving from reactive to proactive wellness
    32:30 Total wellness: beyond mental health
    34:00 Building access: systems, providers, and trust
    36:30 Wellness and use of force: a possible connection
    38:00 Mindfulness and officer buy-in
    39:00 Feeling valued as a core metric
    40:30 Resistance, generational differences, and adaptation
    44:30 Extending wellness into the community
    46:30 Budgeting for wellness as essential, not optional
    48:00 Culture shift: from external image to internal strength
    49:30 Closing reflections: what can be carried forward
  • PCC Local Time

    APMM SERIES: What Does a Four-Star Restaurant Have to Do With Local Government? Unreasonable Hospitality in Public Service

    24/04/2026 | 43 mins.
    Two municipal managers introduced host Nancy to the same book: Unreasonable Hospitality by Will Guidara. Chris Garges and Joe Hogarth (also Chief of Police) join her to unpack what a four-star Manhattan restaurant can teach local government.
    Through a municipal lens, they talk about the front of the house and the back of the house, how "toiling in obscurity" is part of our success, why imitating others is a bad idea, and what Joe calls the nobility of the work.
    This PCC Local Time podcast episode has been created in partnership with APMM - the Association of Pennsylvania Municipal Management.
    🎧 Full show notes and quotes at MuniSquare. Subscribe and get more content like this.
    TIMESTAMPS:
    00:00 Opening: what can a restaurant teach local government?
    00:02 How Joe and Chris found the book
    00:05 Nancy’s restaurant story and the customer experience lens
    00:07 Silos, roles, and balancing departments
    00:09 Real teamwork across public works, police, and codes
    00:11 Volunteer work and building connection across staff
    00:13 Why stories matter in shaping culture
    00:16 Purpose, community, and significance in public service
    00:20 Chris on marathon mindset and mental toughness
    00:22 Why collaboration meets resistance
    00:23 Vulnerability and the myth of the all-knowing leader
    00:26 Humility, learning, and asking better questions
    00:27 Learn from others, but do not imitate blindly
    00:29 Hierarchy, feedback, and speaking honestly
    00:31 Hospitality as a daily dialogue
    00:33 Younger employees and visible community impact
    00:34 What leaders do with resistant employees
    00:36 Encouraging people when the work never feels finished
    00:38 One takeaway for managers
    00:39 Nobility, purpose, and the meaning of service
    00:41 Final story: when someone thanks an officer for arresting them
  • PCC Local Time

    The Stories We Carry: On James C. Scott and the Art of Not Being Governed

    17/04/2026 | 49 mins.
    Why would anyone choose to evade governance, and what do contemporary versions of that choice look like in the communities we serve? What familial stories do we carry forward that are, at root, an attempt to evade government?
    The late James C. Scott, Yale political scientist, agrarian studies scholar, and, as he put it himself, an anarchist willing to raise only two cheers (as he titled one of his beloved books, Two Cheers for Anarchism), spent a career asking that question.
    Today we explore Scott’s book The Art of Not Being Governed, which outlines an arc of our history that is, for the most part, about people who have lived outside the reach of government systems. That we have fled, adapted, and re-integrated elsewhere, partly or fully, is fundamental to our human story. These stories reveal our diversity and resilience, but also our reluctance to be made “legible” to governments.
    Here with me are Dr. Mike Rowe (University of Liverpool), Dr. Tom Bryer (University of Central Florida, soon to be founding director of the Center for CivicLands and Democratic Stewardship at Old Dominion University), and Dr. Mandie Cantlin (township manager and lecturer at West Chester University).
    Together we take up Scott’s larger question: why do people stay within systems of governance, and why do they leave? Drawing on examples that range from Southeast Asia to contemporary communities, the conversation moves through themes of resistance, mobility, sustainability, and public trust.
    Our conversation offers many jumping-off points for deeper inquiry into how people navigate the edges of being governed. For those of us working in and around local government, Scott’s work asks us to look more closely at how people experience governance, and what it means to belong to a place.
    Check out MuniSquare.Substack.com and subscribe for more content on local government's role in our lives today.
    Timestamps
    00:00 — Molokai and the choice to say no
    05:30 — Why people stay or leave a place
    06:30 — Scott’s work and challenging linear progress
    09:30 — Rethinking prosperity and subsistence
    12:00 — Why people choose not to be governed
    13:30 — Modern examples: homeschooling and personal autonomy
    16:30 — Diversity, identity, and “legibility”
    18:00 — The push and pull of government in everyday life
    20:00 — Contemporary forms of resistance
    21:30 — Subsistence thinking in modern economies
    23:00 — Development, sustainability, and local choice
    24:30 — The role of government when people resist
    26:00 — Participation, “state picking,” and civic voice
    29:00 — Public trust and agency
    30:00 — Ecological systems and unintended consequences
    33:00 — Climate, risk, and the role of the state
    37:30 — Hill people, mobility, and “flight”
    40:00 — No single path forward
    41:30 — Civilization, exclusion, and who belongs
    45:30 — Living with tension in governance
    47:30 — Closing reflections
  • PCC Local Time

    Who Decides What a Place is Worth? Guests Christa Breum Amhøj, and John Diamond

    08/04/2026 | 57 mins.
    Who gets to decide the value of a place? In other words, who gets to decide the metric?
    I brought that question to Christa Breum Amhøj, a Danish practitioner, researcher, and what I can only describe as a social architect because she reads a place the way a building architect reads a site. And to John Diamond, who sits in Manchester and has been watching the same tensions play out in the UK across decades of academic research, consultation, and engagement with emerging local government challenges. What follows is my attempt to trace the arc of what the three of us discovered together.
    Be sure to check out the full video on MuniSquare or our YouTube Channel and subscribe to get more content like this!
    Chapters
    01:39 — Opening: Who Creates Value in a Community?
    02:23 — Competing Definitions of Public Value
    03:38 — Rethinking Value: The Aging Society Example
    06:22 — Tourism, Resistance, and Local Control (Scotland Case)
    08:51 — Visible vs. Invisible Value
    11:11 — Micro-Experiments vs. Traditional Innovation
    14:53 — Professional Expertise vs. Local Knowledge
    19:43 — A Place Has Agency
    21:00 — Learning to Observe and Map a Place
    23:27 — From Problem-Solving to System-Based Thinking
    24:42 — Case Study: Faxe Municipality (Denmark)
    27:00 — Redesigning the Festival Through Community Input
    28:30 — Outcomes: Relationships, Access, and New Pathways
    32:49 — Why Process Matters More Than Outputs
    34:00 — Access and Infrastructure: The Transport Example
    37:45 — The COMPASS Model Overview
    42:30 — Managing Tension and Conflict in Co-Creation
    44:00 — Expanding the Definition of Prosperity
    46:30 — The Role of the Facilitator in Place-Based Work
    53:34 — Closing Reflections: Practice Over Theory
  • PCC Local Time

    Generation on the Rise: Marbles in the Pocket

    08/04/2026 | 49 mins.
    Brandon Ford rejoins Dave Pribulka and Eden Ratliff and wastes no time stepping back into the role of host. He deftly guides the conversation from how have expectations changed for managers to something much deeper that touches on what it means to be apolitical in this new reality and how compartmentalization may or may not serve the profession going forward.
    Check our MuniSquare for more content like this and be sure to subscribe!
    Chapters

    00:00 Sports and Local Engagement
    03:56 International City Management Association Insights
    09:30 Expectations of Local Government
    18:44 The Role of Technology in Local Governance
    23:13 Navigating Civic Engagement and Emotional Appeals
    25:13 The Complexity of Local Governance
    28:35 Engaging the Next Generation of Managers
    30:26 The Balance of Politics and Management
    32:34 Compartmentalizing Personal Beliefs in Governance
    36:34 The Future of Political Neutrality in Local Government
    40:18 Maintaining Professional Standards Amidst Political Pressures

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About PCC Local Time

No other level of government impacts us as much in our daily lives as local government. For the last 40 years I have been talking to managers as an organization consultant and am as fascinated by their work today as when I began. The professional municipal manager is entrusted with a ship that often runs over rough waters even as it delivers vital services to communities. This show is about the ideas and innovation that will drive the future of the profession of municipal management. If you are interested in learning more about the Pioneering Change Community, sign up for the Friday newsletter and get access to more in-depth episode information. Check for a link in the show notes. [Intro and exit music by Joseph Hess. Cover art by Nancy Hess]
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