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PCC Local Time

Nancy Joan Hess
PCC Local Time
Latest episode

103 episodes

  • PCC Local Time

    APMM Series: Sandra Zadell and John Ernst: Affordable for Whom? Managers on the Front Lines of the Housing Crisis

    10/07/2026 | 51 mins.
    When the Housing Crisis Comes to Town Hall
    In this APMM series episode, Nancy Hess speaks with John Ernst, Borough Manager of Lansdale, and Sandra Zadell, Township Manager of Upper Gwynedd, about what the housing crisis looks like from the municipal manager’s desk.
    The conversation begins with an encampment near the border of their two municipalities and moves into workforce housing, shelter, zoning, public opposition, state legislation, and the limits of what local government can do alone. John and Sandra offer a candid look at how housing pressure shows up in parks, public meetings, police calls, comprehensive plans, and the lives of people trying to stay housed.
    Guests
    John Ernst
    Borough Manager, Lansdale Borough, Montgomery County, Pennsylvania
    Sandra Brookley Zadell
    Township Manager, Upper Gwynedd Township, Montgomery County, Pennsylvania
    For more content like this, subscribe to MuniSquare
    APMM
    An advocate for municipal management and professional assistance in the Commonwealth of Pennsylvania
    The Association for Pennsylvania Municipal Management (APMM) is an organization of professional township, borough, city, home-rule and county managers, administrators and COG directors. APMM is dedicated to the promotion of professional and effective local government management of Pennsylvania.
    Quotes
    “It might be more affordable — but affordable to who?” - John Ernst
    “As a municipal manager, I would never advocate for any state legislation that takes away local control... I strongly believe that towns should be able to govern. That's what our Commonwealth was founded upon." - Sandra Zadell
    “These are the small things that make a culture. This is what makes a community. It’s a way to show up for humanity, not a political leaning. That is just a human desire.” - Nancy Hess
    Mentioned in the Episode:
    Evicted: Poverty and Profit in the American City, by Matthew Desmond
    Recommended by Sandra. The book won the 2017 Pulitzer Prize for General Nonfiction and examines eviction as both a consequence and a cause of poverty.
    Upper Gwynedd Planning Commission presentation
    Background resource on the township’s planning work and the Pennbrook Parkway affordable housing development.
    Low-Income Housing Tax Credit Program (LIHCP)
    The federal tax credit program discussed by Sandra in connection with the Walters Group workforce housing development.
    Walters Group
    The New Jersey-based developer working with Upper Gwynedd on the proposed workforce housing development.
    Nomadland
    The film Nancy was trying to recall during the conversation. It is a narrative feature film starring Frances McDormand, not a documentary. It won Best Picture at the 2021 Academy Awards and was inspired by Jessica Bruder’s nonfiction book, Nomadland: Surviving America in the Twenty-First Century.
    Kayleigh Silver, LSW
    Administrator for Montgomery County’s Office of Housing and Community Development. Nancy spoke with Kayleigh as part of her background preparation for this episode.
    Pennsylvania zoning and permitting context
    The episode refers to recent reporting on how zoning, permitting, local regulation, and construction costs affect homebuilding in Pennsylvania.
    Pennsylvania House Bill 2186: Accessory Dwelling Units
    HB 2186 passed the Pennsylvania House on June 1, 2026, by a vote of 139–62. As of July 10, 2026, it had been referred to the Senate Urban Affairs & Housing Committee. The bill would require municipalities to allow accessory dwelling units by right in areas where single-family detached homes are permitted, while allowing some local standards related to safety and neighborhood compatibility.
    New Jersey affordable housing model
    Sandra references the New Jersey framework shaped by the Mount Laurel doctrine and the Fair Housing Act, which creates municipal fair-share obligations for affordable housing. The guests compare that approach with Pennsylvania’s stronger tradition of local control.
  • PCC Local Time

    So this is goodbye....Closing a chapter on Generation on the Rise

    14/05/2026 | 27 mins.
    As producer and publisher here at MuniSquare on Substack, today’s post is hard to write… we have decided to bring the Generation on the Rise podcast to a close, at least for now. Dave, Brandon and Nancy start off with a little light bantor today before making their way to the core message which concerns the absence of Eden.
    This will not affect PCC Local Time podcast recordings or our MuniSquare podcast stream. Please subscribe to receive full content from our site that focuses on local government and public service!
    TIMESTAMPS
    00:00 Opening banter and music talk
    03:00 Brandon on ICMA, APMM and the conference season
    03:53 Nancy introduces the final episode
    04:20 Decision to close this chapter of Generation on the Rise
    05:05 Eden’s departure and what is publicly known
    06:15 Why the public testimony required a response
    07:10 What we know, what we do not know
    07:50 Employee voice, risk and organizational recovery
    08:20 Building in public and closing this chapter
    08:54 Brandon reflects on the purpose of the podcast
    09:35 Conversations people need but do not get formal training for
    10:30 The value of candid professional dialogue
    11:20 Continuing the conversation beyond the podcast
    12:01 Dave reflects on Eden, Middletown and next chapters
    13:00 Dave’s leadership lesson: people need to want to follow you
    14:15 Authenticity, social intelligence and emotional intelligence
    15:40 The danger of trying to be someone you are not
    16:50 Mistakes, public judgment and professional recovery
    18:10 Learning, growth and second chances in leadership
    19:10 Investing in employees, boards and communities
    19:45 Looking back on the podcast’s purpose and tone
    21:00 Appreciation for listeners and future collaborations
    21:47 Nancy reflects on Dave and Brandon’s growth
    22:45 Gratitude, community and what comes next
    23:40 Final goodbye and “take care of each other”
    24:05 Closing banter and authenticity of the show
    25:11 Nancy’s final words
    25:37 Dave and Brandon close the episode
  • PCC Local Time

    APMM Series: The Role of Emergency Management: From a Title on Paper to a Mature Agency

    13/05/2026 | 41 mins.
    What does a mature emergency management program look like before a community is tested? In this 2026 APMM series episode of PCC Local Time, Nancy Hess talks with Shawn Kauffman, Fire Director for the Centre Region Council of Governments and former Emergency Management Coordinator, about the human infrastructure behind effective emergency response.
    Shawn shares what he has learned over 40 years in emergency services. The conversation explores the importance of local knowledge, technical skill, regional coordination, relationships with county and state partners, and the ability to bring people together across silos before a crisis occurs. It is a practical and hopeful conversation for local government managers, elected officials, emergency service leaders, and volunteers who want to understand where this field is headed
    Be sure to check out and subscribe ro MuniSquare for more content on local government.
    TIMESTAMPS
    00:00 — Introducing Shawn Kauffman and the Centre Region model
    01:40 — What mature emergency management looks like
    02:30 — From silos to coordination
    04:00 — Building relationships before the emergency
    05:20 — Local knowledge versus technical training
    07:00 — Why county relationships matter in Pennsylvania
    08:40 — Regionalization as a practical solution
    11:00 — Volunteer capacity and looking beyond municipal borders
    12:20 — No-notice events and what keeps emergency managers up at night
    15:00 — The infrastructure of relationships
    16:00 — What silos look like in real life
    18:00 — Who makes a good emergency management coordinator?
    19:30 — Falling in love with emergency management
    20:20 — Who needs to be at the table?
    22:10 — Lessons from major events
    23:50 — Creating a “community within a community”
    25:00 — Leadership, ego, and resistance
    26:40 — COVID and the loss of in-person cohesion
    29:00 — Working with state police and large institutions
    30:30 — Large employers, institutions, and local emergency planning
    32:20 — The future of emergency management
    33:40 — The next emergency manager
    34:40 — AI, forecasting, and the human factor
    36:00 — Emergency management as a career path
    37:20 — Shawn’s own path into the work
    38:00 — Closing reflections
  • PCC Local Time

    A 25-Year Relationship, Expressed in Three Words: How safety culture rests on wellness and connection.

    29/04/2026 | 51 mins.
    "I need help."
    There are conversations in local government that change how you think about leadership. This is one of them. In this episode of PCC Local Time, I sit down with Chief David Lash of Northern York County Regional Police and Chief Dave Steffen, retired chief of Northern Lancaster County Regional Police, to talk about how the idea of wellness actually converts to meaningful outcomes inside a police agency.
    Link to an earlier episode with Chief David Steffen on Regional Policing
    Be sure to check out MuniSquare on Substack and our YouTube Channel
    TIMESTAMPS:
    00:00 Opening: why wellness and policing are difficult to connect
    02:00 A 25-year relationship: how it began
    05:30 The shift in policing culture around wellness
    10:00 February 2025: the UPMC shooting
    13:30 Immediate response and the role of support systems
    17:30 Continuity of care and leadership perspective
    19:30 September 2025: the second critical incident
    22:30 “Two minutes of hell”: what happened and what followed
    24:30 Leadership under pressure and the role of relationships
    26:30 The three-word call: “I need help”
    28:30 Reframing wellness as culture, not program
    29:30 Reducing stigma and normalizing support
    31:00 Moving from reactive to proactive wellness
    32:30 Total wellness: beyond mental health
    34:00 Building access: systems, providers, and trust
    36:30 Wellness and use of force: a possible connection
    38:00 Mindfulness and officer buy-in
    39:00 Feeling valued as a core metric
    40:30 Resistance, generational differences, and adaptation
    44:30 Extending wellness into the community
    46:30 Budgeting for wellness as essential, not optional
    48:00 Culture shift: from external image to internal strength
    49:30 Closing reflections: what can be carried forward
  • PCC Local Time

    APMM SERIES: What Does a Four-Star Restaurant Have to Do With Local Government? Unreasonable Hospitality in Public Service

    24/04/2026 | 43 mins.
    Two municipal managers introduced host Nancy to the same book: Unreasonable Hospitality by Will Guidara. Chris Garges and Joe Hogarth (also Chief of Police) join her to unpack what a four-star Manhattan restaurant can teach local government.
    Through a municipal lens, they talk about the front of the house and the back of the house, how "toiling in obscurity" is part of our success, why imitating others is a bad idea, and what Joe calls the nobility of the work.
    This PCC Local Time podcast episode has been created in partnership with APMM - the Association of Pennsylvania Municipal Management.
    🎧 Full show notes and quotes at MuniSquare. Subscribe and get more content like this.
    TIMESTAMPS:
    00:00 Opening: what can a restaurant teach local government?
    00:02 How Joe and Chris found the book
    00:05 Nancy’s restaurant story and the customer experience lens
    00:07 Silos, roles, and balancing departments
    00:09 Real teamwork across public works, police, and codes
    00:11 Volunteer work and building connection across staff
    00:13 Why stories matter in shaping culture
    00:16 Purpose, community, and significance in public service
    00:20 Chris on marathon mindset and mental toughness
    00:22 Why collaboration meets resistance
    00:23 Vulnerability and the myth of the all-knowing leader
    00:26 Humility, learning, and asking better questions
    00:27 Learn from others, but do not imitate blindly
    00:29 Hierarchy, feedback, and speaking honestly
    00:31 Hospitality as a daily dialogue
    00:33 Younger employees and visible community impact
    00:34 What leaders do with resistant employees
    00:36 Encouraging people when the work never feels finished
    00:38 One takeaway for managers
    00:39 Nobility, purpose, and the meaning of service
    00:41 Final story: when someone thanks an officer for arresting them
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About PCC Local Time
No other level of government impacts us as much in our daily lives as local government. For the last 40 years I have been talking to managers as an organization consultant and am as fascinated by their work today as when I began. The professional municipal manager is entrusted with a ship that often runs over rough waters even as it delivers vital services to communities. This show is about the ideas and innovation that will drive the future of the profession of municipal management. If you are interested in learning more about the Pioneering Change Community, sign up for the Friday newsletter and get access to more in-depth episode information. Check for a link in the show notes. [Intro and exit music by Joseph Hess. Cover art by Nancy Hess]
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