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PCC Local Time

Nancy Joan Hess
PCC Local Time
Latest episode

102 episodes

  • PCC Local Time

    So this is goodbye....Closing a chapter on Generation on the Rise

    14/05/2026 | 27 mins.
    As producer and publisher here at MuniSquare on Substack, today’s post is hard to write… we have decided to bring the Generation on the Rise podcast to a close, at least for now. Dave, Brandon and Nancy start off with a little light bantor today before making their way to the core message which concerns the absence of Eden.
    This will not affect PCC Local Time podcast recordings or our MuniSquare podcast stream. Please subscribe to receive full content from our site that focuses on local government and public service!
    TIMESTAMPS
    00:00 Opening banter and music talk
    03:00 Brandon on ICMA, APMM and the conference season
    03:53 Nancy introduces the final episode
    04:20 Decision to close this chapter of Generation on the Rise
    05:05 Eden’s departure and what is publicly known
    06:15 Why the public testimony required a response
    07:10 What we know, what we do not know
    07:50 Employee voice, risk and organizational recovery
    08:20 Building in public and closing this chapter
    08:54 Brandon reflects on the purpose of the podcast
    09:35 Conversations people need but do not get formal training for
    10:30 The value of candid professional dialogue
    11:20 Continuing the conversation beyond the podcast
    12:01 Dave reflects on Eden, Middletown and next chapters
    13:00 Dave’s leadership lesson: people need to want to follow you
    14:15 Authenticity, social intelligence and emotional intelligence
    15:40 The danger of trying to be someone you are not
    16:50 Mistakes, public judgment and professional recovery
    18:10 Learning, growth and second chances in leadership
    19:10 Investing in employees, boards and communities
    19:45 Looking back on the podcast’s purpose and tone
    21:00 Appreciation for listeners and future collaborations
    21:47 Nancy reflects on Dave and Brandon’s growth
    22:45 Gratitude, community and what comes next
    23:40 Final goodbye and “take care of each other”
    24:05 Closing banter and authenticity of the show
    25:11 Nancy’s final words
    25:37 Dave and Brandon close the episode
  • PCC Local Time

    APMM Series: The Role of Emergency Management: From a Title on Paper to a Mature Agency

    13/05/2026 | 41 mins.
    What does a mature emergency management program look like before a community is tested? In this 2026 APMM series episode of PCC Local Time, Nancy Hess talks with Shawn Kauffman, Fire Director for the Centre Region Council of Governments and former Emergency Management Coordinator, about the human infrastructure behind effective emergency response.
    Shawn shares what he has learned over 40 years in emergency services. The conversation explores the importance of local knowledge, technical skill, regional coordination, relationships with county and state partners, and the ability to bring people together across silos before a crisis occurs. It is a practical and hopeful conversation for local government managers, elected officials, emergency service leaders, and volunteers who want to understand where this field is headed
    Be sure to check out and subscribe ro MuniSquare for more content on local government.
    TIMESTAMPS
    00:00 — Introducing Shawn Kauffman and the Centre Region model
    01:40 — What mature emergency management looks like
    02:30 — From silos to coordination
    04:00 — Building relationships before the emergency
    05:20 — Local knowledge versus technical training
    07:00 — Why county relationships matter in Pennsylvania
    08:40 — Regionalization as a practical solution
    11:00 — Volunteer capacity and looking beyond municipal borders
    12:20 — No-notice events and what keeps emergency managers up at night
    15:00 — The infrastructure of relationships
    16:00 — What silos look like in real life
    18:00 — Who makes a good emergency management coordinator?
    19:30 — Falling in love with emergency management
    20:20 — Who needs to be at the table?
    22:10 — Lessons from major events
    23:50 — Creating a “community within a community”
    25:00 — Leadership, ego, and resistance
    26:40 — COVID and the loss of in-person cohesion
    29:00 — Working with state police and large institutions
    30:30 — Large employers, institutions, and local emergency planning
    32:20 — The future of emergency management
    33:40 — The next emergency manager
    34:40 — AI, forecasting, and the human factor
    36:00 — Emergency management as a career path
    37:20 — Shawn’s own path into the work
    38:00 — Closing reflections
  • PCC Local Time

    A 25-Year Relationship, Expressed in Three Words: How safety culture rests on wellness and connection.

    29/04/2026 | 51 mins.
    "I need help."
    There are conversations in local government that change how you think about leadership. This is one of them. In this episode of PCC Local Time, I sit down with Chief David Lash of Northern York County Regional Police and Chief Dave Steffen, retired chief of Northern Lancaster County Regional Police, to talk about how the idea of wellness actually converts to meaningful outcomes inside a police agency.
    Link to an earlier episode with Chief David Steffen on Regional Policing
    Be sure to check out MuniSquare on Substack and our YouTube Channel
    TIMESTAMPS:
    00:00 Opening: why wellness and policing are difficult to connect
    02:00 A 25-year relationship: how it began
    05:30 The shift in policing culture around wellness
    10:00 February 2025: the UPMC shooting
    13:30 Immediate response and the role of support systems
    17:30 Continuity of care and leadership perspective
    19:30 September 2025: the second critical incident
    22:30 “Two minutes of hell”: what happened and what followed
    24:30 Leadership under pressure and the role of relationships
    26:30 The three-word call: “I need help”
    28:30 Reframing wellness as culture, not program
    29:30 Reducing stigma and normalizing support
    31:00 Moving from reactive to proactive wellness
    32:30 Total wellness: beyond mental health
    34:00 Building access: systems, providers, and trust
    36:30 Wellness and use of force: a possible connection
    38:00 Mindfulness and officer buy-in
    39:00 Feeling valued as a core metric
    40:30 Resistance, generational differences, and adaptation
    44:30 Extending wellness into the community
    46:30 Budgeting for wellness as essential, not optional
    48:00 Culture shift: from external image to internal strength
    49:30 Closing reflections: what can be carried forward
  • PCC Local Time

    APMM SERIES: What Does a Four-Star Restaurant Have to Do With Local Government? Unreasonable Hospitality in Public Service

    24/04/2026 | 43 mins.
    Two municipal managers introduced host Nancy to the same book: Unreasonable Hospitality by Will Guidara. Chris Garges and Joe Hogarth (also Chief of Police) join her to unpack what a four-star Manhattan restaurant can teach local government.
    Through a municipal lens, they talk about the front of the house and the back of the house, how "toiling in obscurity" is part of our success, why imitating others is a bad idea, and what Joe calls the nobility of the work.
    This PCC Local Time podcast episode has been created in partnership with APMM - the Association of Pennsylvania Municipal Management.
    🎧 Full show notes and quotes at MuniSquare. Subscribe and get more content like this.
    TIMESTAMPS:
    00:00 Opening: what can a restaurant teach local government?
    00:02 How Joe and Chris found the book
    00:05 Nancy’s restaurant story and the customer experience lens
    00:07 Silos, roles, and balancing departments
    00:09 Real teamwork across public works, police, and codes
    00:11 Volunteer work and building connection across staff
    00:13 Why stories matter in shaping culture
    00:16 Purpose, community, and significance in public service
    00:20 Chris on marathon mindset and mental toughness
    00:22 Why collaboration meets resistance
    00:23 Vulnerability and the myth of the all-knowing leader
    00:26 Humility, learning, and asking better questions
    00:27 Learn from others, but do not imitate blindly
    00:29 Hierarchy, feedback, and speaking honestly
    00:31 Hospitality as a daily dialogue
    00:33 Younger employees and visible community impact
    00:34 What leaders do with resistant employees
    00:36 Encouraging people when the work never feels finished
    00:38 One takeaway for managers
    00:39 Nobility, purpose, and the meaning of service
    00:41 Final story: when someone thanks an officer for arresting them
  • PCC Local Time

    The Stories We Carry: On James C. Scott and the Art of Not Being Governed

    17/04/2026 | 49 mins.
    Why would anyone choose to evade governance, and what do contemporary versions of that choice look like in the communities we serve? What familial stories do we carry forward that are, at root, an attempt to evade government?
    The late James C. Scott, Yale political scientist, agrarian studies scholar, and, as he put it himself, an anarchist willing to raise only two cheers (as he titled one of his beloved books, Two Cheers for Anarchism), spent a career asking that question.
    Today we explore Scott’s book The Art of Not Being Governed, which outlines an arc of our history that is, for the most part, about people who have lived outside the reach of government systems. That we have fled, adapted, and re-integrated elsewhere, partly or fully, is fundamental to our human story. These stories reveal our diversity and resilience, but also our reluctance to be made “legible” to governments.
    Here with me are Dr. Mike Rowe (University of Liverpool), Dr. Tom Bryer (University of Central Florida, soon to be founding director of the Center for CivicLands and Democratic Stewardship at Old Dominion University), and Dr. Mandie Cantlin (township manager and lecturer at West Chester University).
    Together we take up Scott’s larger question: why do people stay within systems of governance, and why do they leave? Drawing on examples that range from Southeast Asia to contemporary communities, the conversation moves through themes of resistance, mobility, sustainability, and public trust.
    Our conversation offers many jumping-off points for deeper inquiry into how people navigate the edges of being governed. For those of us working in and around local government, Scott’s work asks us to look more closely at how people experience governance, and what it means to belong to a place.
    Check out MuniSquare.Substack.com and subscribe for more content on local government's role in our lives today.
    Timestamps
    00:00 — Molokai and the choice to say no
    05:30 — Why people stay or leave a place
    06:30 — Scott’s work and challenging linear progress
    09:30 — Rethinking prosperity and subsistence
    12:00 — Why people choose not to be governed
    13:30 — Modern examples: homeschooling and personal autonomy
    16:30 — Diversity, identity, and “legibility”
    18:00 — The push and pull of government in everyday life
    20:00 — Contemporary forms of resistance
    21:30 — Subsistence thinking in modern economies
    23:00 — Development, sustainability, and local choice
    24:30 — The role of government when people resist
    26:00 — Participation, “state picking,” and civic voice
    29:00 — Public trust and agency
    30:00 — Ecological systems and unintended consequences
    33:00 — Climate, risk, and the role of the state
    37:30 — Hill people, mobility, and “flight”
    40:00 — No single path forward
    41:30 — Civilization, exclusion, and who belongs
    45:30 — Living with tension in governance
    47:30 — Closing reflections
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About PCC Local Time
No other level of government impacts us as much in our daily lives as local government. For the last 40 years I have been talking to managers as an organization consultant and am as fascinated by their work today as when I began. The professional municipal manager is entrusted with a ship that often runs over rough waters even as it delivers vital services to communities. This show is about the ideas and innovation that will drive the future of the profession of municipal management. If you are interested in learning more about the Pioneering Change Community, sign up for the Friday newsletter and get access to more in-depth episode information. Check for a link in the show notes. [Intro and exit music by Joseph Hess. Cover art by Nancy Hess]
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