The Smart Marketer Podcast

Episode 254: From Support to Strategy: How Brittany Casella Helps Brands Unlock Hidden Revenue Episode Description What do eComm upsells and dog rescue have in common? More than you think. In this special live recording from Smart Marketer Live's VIP Mentor Table Day, Zach Dampier sits down with Brittany Casella, Head of Enterprise at Zipify's OneClick Upsell. Brittany shares how she climbed from support rep to strategic lead, helping top eCommerce brands boost revenue through post-purchase optimization. Then, the conversation shifts to something deeply personal: Brittany and Molly Pittman's shared mission of rescuing dogs through Fields of Freedom. "There's always more to be done. You can get higher conversion rates, optimize for more revenue." – Brittany Casella Whether you're here to grow your business or save some furry lives, this episode is packed with purpose and practical advice. You Will Learn Why "set it and forget it" is killing your upsell conversions How Zipify merchants are making $30K+ in just 60 days with optimization Brittany's journey from customer support to strategic enterprise leadership The biggest mistake eComm brands make with upsells How dog rescue became a mission of impact (and how you can help) The true cost and reward of saving a life Links & Resources Zipify OneClick Upsell: zipify.com/oneclickupsell Fields of Freedom Dog Rescue: fofdogrescue.com Instagram: @fieldsoffreedomrescue Smart Marketer: smartmarketer.com Omnisend for SMS & Email: smartmarketer.com/omnisend — Use code SMART for 50% off your first 3 months Timestamps 00:00 — Introduction: Growth, Grit & Dog Rescue 01:28 — Ezra's Favorite Email/SMS Tool: Omnisend 02:32 — Meet Brittany Casella: From Support to Strategy 03:51 — What Zipify Offers and Why Upsells Matter 05:18 — Case Study: $30K Upsell Revenue in 60 Days 06:58 — How Support Roles Prepare Future Leaders 08:11 — The #1 Mistake Brands Make With Upsells 09:43 — Why You Shouldn't "Set It and Forget It" 10:03 — From Ecomm to Dog Rescue: Fields of Freedom's Origin Story 12:18 — Foster Fails, Romeo the Rescue Dog & Garage Adoptions 14:27 — Zach's Dog Adoption Stories 17:19 — The Reality of Rescue: Choosing Who to Save 19:25 — First-Time Fosters and How You Can Help 21:31 — What's the Cost of Saving a Dog? 23:46 — Meet Crypto: From Chain Wounds to Wagging Tail 25:34 — Fan Favorites: Coco, Daisy, Susan and More 26:43 — Wrap-Up: From Kentucky to New York, Serve the World Unselfishly Your Engagement Matters If you enjoyed this episode, here's how you can support the show and our mission: Leave a 5-star review on Apple Podcasts Share this episode on social media and tag us @smartmarketer using the hashtag #WeOutHere Send your feedback to [email protected] Support the rescue at fofdogrescue.com Serve the World Unselfishly and Profit!

🎙️ Episode 253: How to Win on TikTok Shop - Real Strategy Over Viral Hype with Ashley Wright Episode Description "People think, 'Okay, a video's gone viral or it's doing really well,' but then realistically you've got to say, has that actually turned into ROI?" – Ashley Wright In this behind-the-scenes episode from Smart Marketer Live, Content Coordinator Zach Dampier sits down with Ashley Wright, founder of Social Tale and one of the top TikTok Shop experts in the game. With over $80 million in sales under his belt, Ashley reveals what most brands get wrong about the platform and how to fix it. They dive into pricing psychology, organic vs paid performance, platform patience, and how building trust through content is the real key to social commerce success. If you're wondering whether TikTok Shop is right for your brand or how to scale it without chasing trends, this one's for you. You Will Learn: Why TikTok Shop isn't plug-and-play and what it really takes to succeed The #1 mistake brands make when launching on TikTok How to structure your social content for trust and visibility Why patience beats quick wins in today's attention economy What top brands get right before even touching TikTok The future of live shopping and social commerce LINKS & RESOURCES: 💼 Ashley Wright's Agency: Social Tale ✨ Ashley Wright on LinkedIn: uk.linkedin.com/in/ashleywright1 🎤 Smart Marketer: smartmarketer.com 🧠 Smart Social Course: landing.smartmarketer.com/pages/smart-social 📩 Omnisend Offer 50% Off for 3 Months: smartmarketer.com/omnisend ⏱️ TIMESTAMPS: 00:00 Intro: Behind the Scenes at Smart Marketer Live 01:21 Ezra's Tool Tip: Why He Moved His New Brand to Omnisend 02:25 Meet Ashley Wright: $80M+ in TikTok Shop Sales 03:28 What Most Brands Get Wrong About TikTok Shop 05:22 Views Don't Equal Revenue: Targeting & ROI Reality Check 06:35 Social Content Isn't Just Conversion, It's Identification 08:00 The Patience Game: TikTok Shop Requires a Long-Term Plan 09:47 Why Instant Gratification is Killing Your Strategy 11:50 You're Growing More Than You Think: Year-Over-Year Metrics 12:17 How Ashley Connected With Smart Marketer and Got Invited 13:43 Inside Smart Marketer Live: Energy, Vibes, and Jeopardy Music? 15:56 Ashley's Latest Win: $6M from a Single Brand on TikTok Shop 17:26 The Future of TikTok: Live Shopping, Retail Reinvented and AI Integration 20:29 Raising Prices and Letting Go of the Wrong Customers 21:50 What "Serve the World Unselfishly and Profit" Means to Ashley 24:32 Why Sharing Your Knowledge Is Smart Business 25:15 Long-Form Ads, Better Hooks and Better Consumer Experiences 25:59 Outro: Thanks for Tuning In! 📣 YOUR ENGAGEMENT MATTERS! If you enjoyed this episode, please help us grow: ⭐ Leave a 5-star review on Apple Podcasts: Click Here 📲 Share this episode on social media, tag us, and use the hashtag #WeOutHere 💬 Have feedback or guest suggestions? Email us anytime: [email protected] Serve the World Unselfishly and Profit. 🚀  

Episode 252: Creative Shifts, Community, and the Realities of Modern E-Commerce with Kurt Elster Episode Description What keeps a Shopify expert motivated after 15+ years in the game? In this episode, Kurt Elster, creator of the Unofficial Shopify Podcast and longtime Smart Marketer collaborator, joins Zach Dampier live at Smart Marketer Live to share real talk about modern eCommerce, creative fatigue, and building community in an often isolating industry. "The thing I hang my hat on is two words: enable entrepreneurship. If I can do that with my content, with my efforts speaking or the work, then I'm happy." – Kurt Elster From actionable takeaways to a raw look at what it really takes to scale on Shopify, this episode is packed with insights for any DTC brand or digital entrepreneur. You Will Learn Why "enabling entrepreneurship" fuels Kurt's long-term success The #1 Shopify checkout mistake (and how to fix it in 5 minutes) What Amazon sellers need to know before bolting on Shopify How Smart Marketer Live helped attendees beat the isolation of online business The creative demands of Meta's new ad algorithm (Andromeda update) Why diverse ad creative matters Behind the scenes of a high-speed Shopify theme build for JomBoy Media Links & Resources Kurt Elster – Official Website – Learn more about Kurt's work, services, and speaking Unofficial Shopify Podcast – Weekly eComm insights with Kurt Elster Smart Marketer Website – Courses, strategy, and support for scaling your business Build a Perfect PDP Blueprint – Learn the exact structure Kurt used to help boost conversions by 87% Smart Marketer Agency – Get expert help growing your eCommerce brand Smart Marketer BFCM Sale – Save up to 60% before Dec 4 & support charity while you shop Omnisend for Email & SMS – Use code "SMART" for 50% off your first 3 months Timestamps 00:00 – Intro from Anthony + BFCM promo 01:11 – Ezra shares why he uses Omnisend 02:22 – "Enable Entrepreneurship": Kurt's mission 02:54 – Kurt's experience at Smart Marketer Live 04:02 – From podcasting to partnering with Ezra 05:39 – The power of product detail pages (PDPs) 06:09 – Why Amazon sellers want Shopify independence 07:35 – Ecomm is lonely: The power of in-person connection 08:21 – Meta's creative demands and audience fatigue 09:57 – The checkout mistake that kills conversions 11:24 – Success doesn't mean debt-free: The hidden pressure 12:23 – Custom Shopify build for JomBoy Media 14:05 – What motivates Kurt after 15+ years 15:49 – How Kurt lives "Serve the World Unselfishly and Profit" 18:25 – Outro + Smart Marketer BFCM deal reminder Your Engagement Matters If this episode inspired you, please: Leave a 5-star review on Apple Podcasts Share and tag us with #WeOutHere Got thoughts? Email [email protected] Serve the World Unselfishly and Profit!

Episode 251: Shark Tank, AI & Social Impact: How Kreyòl Essence Scaled With Purpose Episode Description: In this powerhouse episode, Smart Marketer's Zach Dampier sits down with Yve-Car Momperousse, CEO & Co-Founder of Kreyòl Essence, the clean beauty brand that turned Haitian Black Castor Oil into a viral, purpose-driven movement. Yve-Car shares what it was like stepping into the Shark Tank spotlight, how she's leveraging AI to evolve her brand, and why poverty alleviation is her true North Star. "Don't feed into your own hype. What you did five years ago, what you did ten years ago; it matters. But what you do the next five years is critical." – Yve-Car Momperousse If you've ever wrestled with staying relevant while staying rooted in your mission, this one's for you. You Will Learn: How Kreyòl Essence blended culture, biotech & commerce to reach millions What really happens behind the scenes on Shark Tank A powerful mindset shift to avoid being replaced by AI Why inclusive marketing is both ethical and profitable How to use your founder story as your brand's superpower The real reason entrepreneurship is a "team sport" Links & Resources: Smart Marketer Black Friday / Cyber Monday Sale – smartmarketer.com/BFCM-2025  Kreyòl Essence Website  Watch Kreyòl Essence on Shark Tank: Season 11, Episode 11  Instagram – @yvecar Smart Marketer  Get 50% off Omnisend: smartmarketer.com/omnisend – Use code: SMART  Timestamps: 00:00 – Welcome from Smart Marketer + Omnisend Promo 02:08 – Meet Yve-Car: CEO & Co-Founder of Kreyòl Essence 04:47 – How Ezra Firestone Discovered Yve-Car at a Conference 05:52 – Why Community & Collaboration Are Entrepreneurial Superpowers 08:45 – From Executive Assistant to CEO: Don't Minimize Your Experience 11:59 – Why Smart Marketer Events Feel Different 13:09 – Big Takeaway: Let AI Be Your Copywriter, Strategist & Soundboard 15:05 – Don't Feed Into Your Own Hype: Why Adaptability Is Everything 17:24 – Mindset Matters: Why Coaching & Therapy Aren't Optional 19:10 – Inclusion in Ecomm: Why Representation Still Lags 22:28 – Real Talk: Targeting Customers Multilingually 23:27 – Her True North Star: Poverty Alleviation, Not Product Sales 25:37 – Representation Wins: "Now I know I can do it too" 26:38 – Behind the Scenes of Shark Tank: What They Don't Tell You 29:24 – Best Ad Ever? How Shark Tank Helped Them Tell Their Story 30:53 – Final Thoughts + Why This Journey is Bigger Than Business Call to Action: If this episode inspired you, here's how you can support: 💥 Leave us a 5-star review on Apple Podcasts 📲 Share this episode on social & tag us [@smartmarketer] 📧 Got feedback? We'd love to hear from you: [email protected] 💥 Take advantage of our biggest sale of the year – Save up to 60% during the Smart Marketer BFCM Sale + get two bonus gifts. Ends December 4, 2025. → smartmarketer.com/BFCM-2025 Serve the World Unselfishly and Profit! 🚀

Episode 250:  Scaling Regulated Brands & Building What You Believe In Episode Description What happens when you mix a viral beverage, a high-compliance industry, and one of the sharpest minds in performance marketing? In this episode, recorded live at Smart Marketer Live 2025, Nick Shackelford joins Zach Dampier for a candid behind-the-scenes look at building BRĒZ a microdose beverage brand blending THC, functional mushrooms, and adaptogens. From navigating paid media challenges to retail expansion, Nick shares real talk on scaling products you care about, retention strategies that actually work, and why creative still trumps targeting on Meta. "Our mission is to reduce human suffering and maximize human potential through a better beverage." – Nick Shackelford You Will Learn: How to scale a product in a highly regulated category like THC The exact creative that outperforms for BRĒZ (hint: it's not what you expect) Why retail is still essential, even for DTC brands A smarter way to build LTV from first purchase to loyal customer Why "broad targeting" is Meta's new reality Nick's bold prediction about AI-generated content and Meta's next big move  Links & Resources Smart Marketer Black Friday / Cyber Monday Sale – smartmarketer.com/BFCM-2025 BRĒZ Beverage – drinkbrez.com Nick Shackelford on Instagram – @iamnickshackelford Smart Marketer – smartmarketer.com Instagram – @smartmarketerig – Follow Us Instagram – @mollypittmandigital – Follow Molly Omnisend (Email & SMS Tool) – smartmarketer.com/omnisend – Use code SMART for 50% off Timestamps 00:00 – Intro: Nick Shackelford joins live at Smart Marketer Live 02:46 – Nick's journey & how BRĒZ was born 04:08 – From agency life to brand ownership 05:27 – Navigating compliance in regulated industries (like THC) 07:19 – Cultural shifts: The rise of non-alcoholic social beverages 09:35 – Why retail still wins: "Cans in hands" matters 10:42 – The creative that outperformed all ads: A real customer call 12:35 – LTV & retention: How to optimize post-purchase flow 14:21 – The most common mistake in paid ads (and what Meta reps say now) 16:25 – What fuels Nick's team: Mission, movement, and remote hustle 19:10 – Full-circle moment: How pirated Ezra content sparked Nick's career 22:51 – Purpose & product: Nick's take on meaningful business 24:38 – Bold prediction: Meta's new "Vibes" AI feed & where it's heading 27:28 – Closing thoughts: Reaffirmation bubbles, dual realities & what's next Call to Action Thanks for tuning in to Episode 249 of the Smart Marketer Podcast! 🎧 If this episode brought you value: ✅ Leave a 5-star review on Apple Podcasts 📲 Share it with your network and tag us – use #WeOutHere 💬 Questions or feedback? Email us at [email protected] 💥 Take advantage of our biggest sale of the year – Save up to 60% during the Smart Marketer BFCM Sale + get two bonus gifts. Ends December 4, 2025. → smartmarketer.com/BFCM-2025 And remember: Serve the World Unselfishly and Profit! 🚀