The Amazon Connect Podcast - Ep 2. Amazon Connect: Innovations and Insights
Exploring the Latest in Amazon Connect: Innovations and InsightsDescription: Join hosts Marc Rudkowski and Douglas Park as they dive into the latest updates in Amazon Connect. From enhanced flow designer UI features to proficiency-based routing, discover how these innovations are transforming customer and agent experiences.Highlights:The strategic importance of flow designer UI enhancements Parallel AWS Lambda execution and its impact on contact flows Proficiency-based routing: A game-changer for contact centers The role of AI in modernizing customer serviceTune in to learn how these advancements can elevate your contact center operations!Hashtags: #AmazonConnect #CustomerExperience #AI #ContactCenter
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Episode 1
The very first episode! Marc and Doug give an overview of why this podcast exists, what they hope to acheive and talk about some of the key differentiators for Amazon Connect.
Information and Insight into what's new and why it matters, on Amazon Connect. Brought to you by Marc and Doug, who have been working with Amazon Connect since service launch.
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