As part of their CoFI licence obligations, financial institutions have a legal obligation to comply with a set of standard conditions. Two of these – Standard Condition 4 and Standard Condition 5 – are critical to operational resilience. Standard Condition 4 relates to outsourcing. If a financial institution outsources any system or process essential to providing services, it must ensure the provider can deliver to a standard that allows the financial institution to meet all its market services licensee obligations, including fair treatment of customers. Standard Condition 5 is focused on business continuity and technology systems. This means maintaining a business continuity plan tailored to the financial institution’s scale and scope. For any critical technology systems, where disruption would materially affect service provision or other obligations, the financial institution must ensure operational resilience by preserving confidentiality, integrity and availability of information and systems. A financial institution’s business continuity plan and technology systems must be established, implemented and maintained in a way that supports compliance with their fair conduct programme. Any event that materially impacts the operational resilience of its technology systems must be notified to the FMA as soon as possible, and in any case, no later than 72 hours after discovering the event.
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#17 Regulatory Returns
All licensed Financial Advice Providers must submit an annual regulatory return as part of licensing conditions. With seven more calendar days to go have your submitted your return? The submission period closes on 30 September 2025.Regulatory returns should be submitted through the FMA Online Services portal: https://www.fma.govt.nz/business/online-servicesYou can find frequently asked questions and an information sheet on regulatory returns on our Financial Advice Providers regulatory returns page.
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#16 Complaints
In this episode of 5 Minutes with the FMA, host Heidi Norman is joined by Executive Director Licensing and Conduct Supervision, Clare Bolingford to discuss why complaints are a focus for the FMA the We want financial service providers to ensure their complaints processes are accessible, fair, and effective, not only by making it easy to complain, but also by understanding and addressing the reasons some consumers don’t. We see complaints as moments of truth, revealing not just what went wrong, but how well firms respond when it matters most.
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How to Spot and Stop Investment Scams in NZ | Jess Learns to Invest
In this powerful episode, Jess from the FMA’s external communications team sits down with Samantha McGuire, Manager of Regulatory Services, to unpack the growing threat of investment scams in Aotearoa.From slick fake crypto platforms to deepfake endorsements featuring celebrities and politicians, scammers are getting smarter and everyday New Zealanders are being targeted.In this episode:What defines an investment scam (and how it differs from other scams)Ponzi schemes, pyramid schemes, and fake platformsThe rise of AI-driven scams and deepfakesCrypto scams and recovery scams what to watch out forRed flags and psychological triggers scammers useWhy anyone can be a victim — and how to protect yourselfWhat to do if you or someone you love has been scammedHow to report scams and support others through recoveryWhether you're new to investing or just want to stay safe online, this episode is packed with practical advice and eye-opening insights.Learn more and access scam warnings at https://www.fma.govt.nz
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Ethical Investing with Victoria Harris | Jess Learns to Invest
In this episode, Jess sits down with Victoria Harris from The Curve to explore the world of ethical investing. What does it mean to invest ethically? Can you still get good returns? And how do you know if your KiwiSaver or investment fund aligns with your values?From fast fashion and fossil fuels to greenwashing and generational shifts, Victoria breaks down the key concepts behind ethical investing and shares practical advice for anyone wanting to balance financial goals with personal values.Whether you’re just starting out or reassessing your current investments, this episode is packed with real talk, relatable stories, and actionable tips to help you invest with confidence and conscience.Key takeaways:How to identify your non-negotiablesSpotting greenwashing in funds and companiesEthical investing doesn’t mean sacrificing returnsWhy your KiwiSaver matters more than you thinkTips for navigating investing platforms and buzzwordsTune in and learn how to make your money work for both your future and your values.
About New Zealand's Financial Market's Authority Podcasts
A quick look at the latest in financial regulation and research in New Zealand, with experts from the Financial Markets Authority – Te Mana Tātai Hokohoko.
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