Episode 004: Modernising Insurance through Automation, Data and AI
In this episode of the ADAverse podcast, Shaun Leisegang sits down with Wai-Lum Tang (Head of Information Technology) and Tricia Kopka (Head of Operations and Process Improvement) from IQumulate, one of Australia and New Zealand's leading premium funders.Together, they unpack how IQumulate is accelerating growth and operational excellence by embracing automation, cloud-first architecture, and a culture of continuous improvement. From overcoming manual processes and legacy systems to building a scalable digital backbone - this is a masterclass in modernisation.Discover how IQumulate empowered teams, reduced processing times, improved compliance, and laid the groundwork for AI and analytics. This story is packed with practical insights for IT and operations leaders looking to future-proof their business.Plus, stick around for the ADAverse Hot Seat to hear what's on Wai-Lum and Tricia's bucket lists, and the book recommendation that might just change your mindset.Perfect for leaders in financial services, insurance, operations, or IT looking to drive measurable transformation.👉 Join the ADAverse community today: ADAverse.com.au🎧 Subscribe & listen on Spotify or Apple Podcasts
Welcome to the ADAverse Podcast—your hub for all things Automation, Data, and AI. In each episode, we explore the trends and innovations transforming the business landscape, engaging with industry experts, thought leaders, and visionaries at the forefront of the digital revolution. Whether you're a seasoned professional or just curious about how intelligent technologies are reshaping our world, our in-depth conversations, inspiring stories, and actionable insights will empower you to stay ahead of the curve. Tune in, join the conversation, and be part of the future—right here in the ADAverse.
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