OT Unplugged: Community of Practice Insights

Running an Occupational Therapy business has always involved more than delivering great clinical care. There are people to employ, systems to manage, invoices to collect and countless decisions about where limited time and money should be spent.

For OTs working within the NDIS, those decisions are becoming increasingly important. Changes to pricing and travel, alongside uncertainty about the future direction of the scheme, are prompting many practice owners to look closely at what it actually takes to run a sustainable service.

From payment processing and recruitment costs to workforce planning and advocacy, understanding the business behind Occupational Therapy has never been more relevant.

The true cost of running an OT practice

One of the challenges of running an allied health practice is that seemingly small costs can add up quickly. Payment processing is a good example.

Offering convenient card payments creates an additional expense for a business. But removing that option may make it harder for clients to pay, particularly families managing regular therapy expenses.

This creates an important balancing act. A payment system might carry transaction fees, but if it means invoices are paid promptly and administration staff spend less time chasing outstanding accounts, that cost may be worthwhile.

Rather than asking only, ‘How much does this system cost?’, practice owners need to consider the bigger question: ‘What does this system save us elsewhere?’

Administration time, unpaid invoices and payment follow-up all have a cost. Looking at the full picture allows practices to make decisions based on the actual impact on the business rather than focusing on one fee in isolation.

Making payment easier can support cash flow

Payment systems are not only a business consideration. They can also affect the client experience.

Families attending weekly or fortnightly therapy may be managing significant expenses. Removing convenient payment options could create additional barriers, particularly for people who rely on credit cards to manage their household cash flow.

At the same time, practices need reliable systems for collecting payment. A busy clinic can have dozens of appointments in a single day, meaning even a small proportion of unpaid invoices can quickly become a significant administrative and financial burden.

There is no single payment model that will suit every practice. The important thing is to understand the trade-off between transaction costs, convenience, administration and the risk of unpaid accounts.

Practices should also check current NDIS and consumer requirements before introducing surcharges, changing payment methods or passing additional costs on to clients. Business expenses cannot automatically be added to an NDIS participant’s invoice simply because the practice incurs them.

Recruitment is another significant business investment

The same cost-versus-value conversation applies to recruitment.

In a competitive OT employment market, recruitment agencies can provide access to candidates and reduce some of the work involved in finding employees. However, that convenience can come with a substantial price tag.

When recruitment fees are calculated as a percentage of a clinician’s first-year salary, the cost can quickly reach thousands of dollars. For a small allied health practice, that money might otherwise contribute to salary, supervision, onboarding, professional development or other supports that directly benefit the new employee.

That doesn’t mean recruitment agencies have no role. A practice that needs to fill a position urgently, has struggled to recruit independently or does not have internal hiring capacity may find considerable value in using an agency.

The key is to understand what you are paying for and whether that model makes sense for your business at that particular time.

OTs can look beyond recruitment agencies too

Understanding recruitment from the employer’s perspective is equally useful for OTs looking for their next role.

Recruiters can provide a helpful overview of available opportunities, but they can only introduce clinicians to workplaces within their networks. An excellent smaller practice may never appear in that search.

For OTs considering a new role, approaching practices directly can therefore be worthwhile. Even if a business is not actively advertising, a conversation may uncover an opportunity that would otherwise have been missed.

This can also give clinicians more control over their job search. Instead of focusing solely on salary or advertised benefits, they can explore the practice’s values, clinical approach, supervision, workload expectations and workplace culture.

Those factors can have a significant influence on whether a role remains satisfying and sustainable over time.

Good recruitment is about relationships, not just vacancies

Finding the right employee is not always about filling a vacancy as quickly as possible.

Sometimes an Occupational Therapist interviews with a practice and is an excellent cultural and clinical fit, but the timing simply isn’t right. Circumstances change. The Occupational Therapist develops new skills, the business grows or a different role becomes available.

Maintaining those relationships can create opportunities later.

The same principle applies when a valued employee leaves. Moving into a hospital role, relocating or exploring another area of practice does not have to permanently close the door. An employee who leaves on good terms may eventually become exactly the person a practice needs.

This shifts recruitment away from being purely transactional. Instead of asking only whether someone can fill today’s vacancy, practice owners can build genuine professional relationships with clinicians who share their values and approach to Occupational Therapy.

Clinical fit still needs to come first

For clinically led OT practices, being closely involved in recruitment provides another important advantage – the opportunity to understand the clinician behind the CV.

Qualifications and years of experience matter, but so do clinical reasoning, communication style, professional values and supervision needs.

Direct conversations and thoughtful referee checks can provide valuable information that may not be obvious from an application alone. A recruitment process should not simply establish whether someone can perform a role. It should help both parties determine whether the clinician and practice are genuinely a good match.

Hiring someone who is not suited to the role can be costly for a business and disappointing for the clinician. Being transparent about workload, expectations, support and workplace culture before someone accepts a position gives everyone a better chance of making a sustainable decision.

Business sustainability is connected to the NDIS

Payment processing and recruitment might sound like internal business issues, but they sit within a much bigger conversation about the sustainability of allied health services.

Changes to NDIS pricing and travel arrangements affect providers, but the consequences do not stop at business margins. If certain services or models of care become financially difficult to deliver, participants may ultimately have fewer choices about who supports them and how that support is provided.

A sustainable OT practice needs enough financial capacity to employ and support good clinicians, provide supervision and professional development, maintain accessible systems and continue delivering high-quality services.

When one part of that equation changes, the effects can flow through the entire practice.

For clinicians, understanding this business environment can also provide useful context for decisions employers make around salaries, recruitment, workloads and service delivery models.

Why OT voices matter in NDIS advocacy

The connection between business sustainability and participant access is also why advocacy matters.

The NDIS has supported greater participation of people with disability across Australian communities. Children and adults with disability are participating in schools, workplaces, recreation and community life, and access to appropriate supports can play an important role in making that participation possible.

When policy decisions risk affecting access to services, OTs are well placed to explain what those changes could mean in everyday life.

Clinicians see the practical consequences of policy. They understand what happens when someone receives the right support and what can happen when that support becomes harder to access.

That knowledge is valuable to policymakers.

Making advocacy practical and effective

Contacting a local MP or contributing to a government consultation can feel intimidating, particularly if it is unfamiliar territory. Advocacy, however, does not need to be confrontational or complicated.

The most useful starting point is to make the issue easy to understand.

Before meeting an MP, a short written brief can provide context and clearly outline the issue. Where several professions are affected, bringing together OTs, speech pathologists, physiotherapists, exercise physiologists, dietitians and other allied health professionals can also demonstrate that the concern extends beyond one profession or individual business.

During the conversation, focus on consequences rather than simply stating that a policy is problematic. Explain what the proposed change could mean for a participant, family, clinician, local service and community.

Following up with a concise written summary gives the MP’s office something tangible that can be referred to or forwarded to relevant ministers, departments or colleagues.

You don’t need to be a policy expert to advocate

It is easy to assume advocacy belongs to people who understand government processes, legislation or policy language. OTs already bring something important to the conversation – firsthand experience.

Occupational Therapists understand participation in everyday life. They see the relationship between support, independence, capacity and community inclusion.

The goal is not to arrive with every answer. It is to clearly communicate what you know, why it matters and what the likely real-world consequences of a decision could be.

Professional, respectful conversations supported by practical examples can help policymakers connect decisions about funding and legislation with the experiences of the people those decisions ultimately affect.

Building more sustainable OT services

Payment systems, recruitment costs and NDIS advocacy might initially seem like separate issues, but they all come back to sustainability.

Practice owners need to understand their numbers and be willing to question whether established ways of working still make sense. Clinicians benefit from understanding the business realities behind employment and service delivery. As a profession, OTs also have an important role in communicating how broader policy decisions affect access, participation and choice for people with disability.

Sustainable allied health businesses are not simply about protecting profit margins. They are part of maintaining a workforce and service system capable of providing high-quality Occupational Therapy into the future.

Key takeaways for OTs

• Look at the total cost of payment systems, including transaction fees, administration time and unpaid invoices.
• Consider client accessibility and cash flow when reviewing payment options.
• Check current NDIS and consumer requirements before introducing surcharges or changing how clients pay.
• Assess the true cost and value of recruitment agencies rather than treating them as the default hiring pathway.
• If you’re looking for an OT role, consider approaching practices directly as well as exploring advertised opportunities.
• Build long-term recruitment relationships rather than focusing only on immediate vacancies.
• Keep clinical fit, workplace culture, supervision and professional values central to recruitment.
• Consider how NDIS policy and pricing decisions may affect both provider sustainability and participant access.
• When advocating, focus on practical consequences and real-world examples rather than policy language alone.
• Remember that sustainable OT businesses help support sustainable Occupational Therapy services.

Why great supervision starts with understanding what new OTs don't know

Supporting another Occupational Therapist to develop their clinical skills is rewarding, but it isn't always straightforward. Many experienced clinicians have spent years refining their practice, making countless clinical decisions so often that the reasoning behind them has become automatic.

This creates a challenge during supervision. The very skills that make someone an experienced clinician can make them harder to teach.

We forget what it was like to learn

Experience changes the way we think. Tasks that once required conscious effort eventually become second nature. We instinctively identify risks, adapt our communication and prioritise interventions without stopping to think through every decision.

Learning to drive offers a useful comparison. An experienced driver doesn't consciously think about checking mirrors, indicating or positioning the car. A learner, however, needs every step explained. Clinical practice develops in much the same way.

When supervisors assume these skills are obvious, new clinicians can miss the thinking that underpins good practice.

Reflective competence makes the invisible visible

This is where reflective competence becomes so valuable.

Reflective competence is the ability to pause and examine the reasoning behind clinical decisions. Instead of relying on instinct, clinicians consciously explore why they made a particular choice, what information influenced that decision and how they might approach a similar situation in future.

Making this reasoning explicit helps transform knowledge that has become automatic into learning that can be shared.

Better supervision starts with better conversations

Observation is an important part of supervision, but simply watching an experienced OT isn't enough.

New clinicians can usually see what is happening. What they often miss is why decisions are being made.

Explaining why you changed your questioning, noticed a safety concern or selected one intervention over another helps develop clinical reasoning rather than encouraging clinicians to simply copy behaviour.

This approach also benefits experienced practitioners by encouraging ongoing reflection and continual professional growth.

Confidence grows through supported practice

Confidence doesn't come from being left to work independently before you're ready. It develops through observation, discussion, guided practice and constructive feedback.

Breaking complex clinical tasks into manageable steps helps clinicians build competence progressively. As confidence grows, supervision naturally shifts from direct instruction towards collaborative reflection and independent clinical judgement.

Creating a workplace where questions are encouraged and learning is expected benefits clinicians at every stage of their career.

Reflective practice strengthens the whole profession

Reflective competence isn't only for new graduates. Every OT benefits from regularly examining their own practice and remaining curious about how they make clinical decisions.

When experienced clinicians make their thinking visible, supervision becomes more meaningful, onboarding becomes more effective and teams develop stronger clinical capability. Ultimately, great supervision isn't about having all the answers – it's about helping others understand how good clinical decisions are made.

Key takeaways for OTs
• Effective supervision requires more than demonstrating clinical skills.
• Unconscious competence can make important reasoning invisible to new clinicians.
• Reflective competence helps experienced OTs explain how they make clinical decisions.
• Observation is most valuable when paired with discussion and reflection.
• Confidence develops through supported practice, feedback and gradual independence.
• Strong supervision builds clinical reasoning, not just clinical skills.

Link

FREE WORKSHOP: How To Choose Your Next OT Role https://payhip.com/b/3psKG

Paid placements for Occupational Therapy students are finally here. But they're only part of the solution

For generations of Occupational Therapists, unpaid placements have simply been accepted as part of the journey into practice. Long days, lost income and months spent balancing study with everyday life were often seen as a rite of passage rather than a problem.

The Australian Government's announcement that eligible Occupational Therapy students will receive financial support through the Commonwealth Prac Payment from July 2027 is a significant step forward. It recognises the financial pressures many students face while completing mandatory clinical placements.

However, while paid placements are welcome, they're only one part of a much bigger conversation about preparing the next generation of Occupational Therapists.

The reality of student placements

Clinical placements are one of the most valuable parts of an Occupational Therapy degree, but they can also be one of the most demanding.

Many students relocate for placements, pay for temporary accommodation, travel long distances or put paid employment on hold for weeks or months at a time. Others juggle family responsibilities, university assessments and research projects while working full-time on placement.

Although many experienced Occupational Therapists fondly recall surviving placements on inexpensive meals, shared accommodation and multiple casual jobs, these stories also highlight how financial hardship became normalised within the profession. Today's students face those same challenges alongside significantly higher living costs, making financial support more important than ever.

Paid placements don't solve the placement shortage

Financial assistance addresses one barrier, but it doesn't solve another growing challenge – there simply aren't enough placement opportunities.

Universities across Australia continue to struggle to source quality placements, with some students delaying graduation because suitable placements aren't available. At the same time, the diversity of placement experiences is changing.

Where many graduates previously completed placements across hospitals, rehabilitation, mental health and community services, today's students are increasingly undertaking placements within private paediatric practice because that's where capacity exists. While these experiences are valuable, broad exposure across different practice settings remains essential for developing well-rounded clinicians and helping students discover where they want to build their careers.

Private practice is becoming a vital training ground

As placement demand continues to grow, private practices are playing an increasingly important role in educating future Occupational Therapists.

Providing a quality placement, however, involves far more than allowing students to observe therapy sessions. It requires structured teaching, careful supervision and opportunities for students to gradually build their clinical reasoning and confidence.

Many practices are also finding innovative ways to expand placement opportunities. Project-based placements, service development initiatives and digital resources are allowing students to contribute meaningfully while developing skills beyond traditional clinical work.

For mobile and community-based services, creating rich learning experiences can be more challenging, particularly when students miss the informal learning that naturally occurs in shared office environments. Even so, many practices continue investing significant time and resources into supporting the future workforce.

Great supervision is a skill

High-quality placements rely on high-quality supervision.

Effective supervisors don't simply teach clinical skills. They help students develop professional judgement, provide constructive feedback and create safe opportunities to learn through experience.

Students also benefit from working with different supervisors who bring their own approaches to documentation, assessment and intervention planning. Learning that there can be more than one evidence-informed way to practise is an important part of becoming a reflective Occupational Therapist.

While providing honest feedback can sometimes feel uncomfortable, avoiding difficult conversations ultimately limits a student's growth. Supporting students to improve is one of the most valuable contributions supervisors can make to the profession.

Understanding NDIS billing during placements

Practices hosting students also need to understand current NDIS requirements.

Current guidance confirms that Occupational Therapy students undertaking clinical placements are unpaid learners. While they can provide supports under the supervision of a qualified Occupational Therapist with participant consent, the services delivered by students cannot be claimed through the NDIS.

This differs from employed Allied Health Assistants, whose services may be billable when delivered within their scope of practice. Understanding these distinctions helps practices structure placements appropriately while remaining compliant with current NDIS guidance.

Looking ahead

The Commonwealth Prac Payment is an important acknowledgement that students shouldn't have to experience financial hardship simply to complete mandatory placements.

However, strengthening the future Occupational Therapy workforce requires more than financial support. The profession also needs more placement opportunities, experienced supervisors who are supported to teach well and sustainable models that enable private practices, hospitals and community services to continue investing in student education.

Every placement helps shape a future Occupational Therapist. Supporting students through high-quality learning experiences isn't just about helping them graduate – it's an investment in the future of the profession and the communities Occupational Therapists serve.



Key takeaways for OTs

* The Commonwealth Prac Payment is a positive step towards reducing financial pressure for eligible Occupational Therapy students.
* Placement shortages remain a significant challenge for universities and the future Occupational Therapy workforce.
* Private practices are becoming increasingly important providers of student placements.
* Effective supervision requires dedicated time, structured teaching and constructive feedback.
* Student-delivered services on placement cannot currently be claimed through the NDIS.
* Supporting both students and supervisors is essential for building a sustainable Occupational Therapy profession.

Links

WikiQuip Waitlist: https://www.wikiquip.com.au/waitlist

Therapy Supports FAQ Document: https://pacfa.org.au/common/Uploaded%20files/PCFA/Documents/NDIS%20Therapy%20Supports_FAQs.pdf

Adding Private Clients to your OT Practice: https://www.verveotlearning.com.au/adding-private-clients-to-ot-practice

Taking a proper break without your business falling apart

For many Occupational Therapists, taking time off is easier said than done. Whether you run a private practice or work as a sole trader, holidays often come with the feeling that work is waiting for you when you return.

Without systems or support, time away can simply shift the workload rather than reduce it. Scheduling a buffer before and after leave can make returning to work much more manageable.

Stepping away also offers perspective. It highlights where your business depends too heavily on you and reminds us of the value of having a supportive professional community to help navigate the ongoing changes within the NDIS.

Navigating the new NDIS claiming codes

Several weeks into the new NDIS claiming arrangements, many therapists are still working through how the updated item codes should be applied.

While some providers have experienced few issues, others have encountered rejected invoices, confusion from plan managers and inconsistent interpretations of the new requirements. In many cases, the challenge appears to relate more to administrative processes than to the therapy itself.

One of the biggest areas of uncertainty is distinguishing between telehealth and non-face-to-face supports.

Rather than focusing only on whether an interaction occurred by phone or video, it can be more helpful to consider the clinical purpose of the interaction. If the therapist is delivering assessment, intervention, clinical reasoning or therapeutic decision-making, many clinicians would consider this a therapeutic service, regardless of whether it occurs face-to-face or remotely.

Activities such as equipment research, report writing and administrative liaison may sit differently, but there are still situations where the guidance remains open to interpretation.

Until further clarification is provided, accurate documentation and sound clinical reasoning remain essential.

Clinical judgement still matters

One of the recurring messages was that Occupational Therapists should not lose sight of their professional judgement.

Many therapeutic interactions do not fit neatly into administrative categories. Conversations with parents, multidisciplinary case conferences and follow-up discussions often form an essential part of intervention, particularly for participants with complex support needs.

Rather than becoming overwhelmed by coding decisions, clinicians should ensure they can clearly justify the service they provided, document it appropriately and accurately record the time involved.

Are you actually billing for the work you do?

Time tracking remains one of the most effective ways to understand whether your business is financially sustainable.

Many therapists underestimate the amount of time they spend on reports, emails, clinical reasoning and other client-related tasks. Without measuring that time, it is easy to unintentionally underbill.

Simple approaches such as keeping a written activity log, using timers or trialling time-tracking software can help clinicians better understand where their day is actually spent. Even completing a snapshot of your work over several days can provide valuable insight into your productivity and billing patterns.

Understanding your own workflow also makes it easier to improve efficiency without compromising clinical quality.

Technology can improve efficiency

Artificial intelligence and productivity tools continue to evolve rapidly, offering opportunities to reduce administrative workload.

Speech-to-text software, automated time tracking and AI-assisted documentation can all save time when used appropriately. However, any technology used within healthcare must also be considered through the lens of privacy, confidentiality and professional responsibility.

Before adopting new software, clinicians should understand how client information is stored, processed and protected. Convenience should never come at the expense of participant privacy.

Cybersecurity is becoming everyone's responsibility

Cybersecurity is no longer only an issue for large organisations.

Healthcare providers are increasingly becoming targets for cyber attacks because of the sensitive nature of health information. Recent examples across the healthcare sector demonstrate the importance of having strong security systems, staff training and clear response plans in place.

As more clinical work becomes digital, Occupational Therapists need to remain vigilant about phishing emails, data breaches and the security of any software they introduce into their practice.

Protecting participant information is becoming an increasingly important part of professional practice.

Looking ahead

The NDIS will continue to evolve, and with every change comes a period of uncertainty. While new claiming rules and technology can create additional complexity, the foundations of good occupational therapy remain unchanged.

Strong clinical reasoning, accurate documentation, thoughtful business systems and supportive professional communities continue to be the best tools for navigating change with confidence.


Key takeaways for OTs
• Schedule genuine downtime before and after holidays rather than returning immediately to a full caseload.
• Use your clinical reasoning when deciding how therapeutic interactions should be claimed and document your decisions clearly.
• Track your time regularly to ensure you are billing accurately for the work you perform.
• Explore technology that improves efficiency while carefully considering privacy and data security.
• Review your cybersecurity practices and ensure your business has appropriate protections in place.
• Stay connected with professional communities to share knowledge and navigate ongoing NDIS changes together.

A profession in transition

The OT profession is in a period of significant change. On one hand, events like OTX 2026

are showcasing innovation, collaboration and exciting solutions to longstanding challenges. On the other, many clinicians and business owners are navigating major operational changes, particularly around NDIS pricing and service sustainability.

Together, these shifts reflect a profession that is evolving quickly, balancing opportunity with increasing complexity.



Why conferences still matter

OTX 2026 was a strong reminder of why in-person conferences continue to matter. While presentations offer valuable clinical learning, some of the most meaningful outcomes come from the conversations happening between sessions.

Networking, shared problem-solving and spontaneous discussions often create just as much value as formal education. These moments give OTs the opportunity to connect with others facing similar challenges, exchange ideas and feel part of a broader professional community.

That sense of connection remains one of the most valuable parts of attending live events.



Innovation in assistive technology

One of the standout innovations highlighted at OTX this year was the launch of WikiQuip, a platform designed to simplify access to assistive technology funding information.

Navigating AT funding in Australia can be incredibly complex. Clinicians often spend significant time trying to determine which schemes apply, what evidence is required and how to move through application processes. WikiQuip has been designed to reduce that complexity by creating a centralised resource for both clinicians and assistive technology users.

The platform brings together practical guidance on assistive technology categories, assessment requirements, funding pathways and documentation processes. This addresses a major gap in the sector, particularly when considering how fragmented AT access currently is across Australia.

There are currently 109 funding schemes across national, state and territory systems that may provide access to assistive technology. Despite how often the NDIS dominates conversations, only around 10 per cent of Australians who require assistive technology are eligible for NDIS funding. That leaves most people navigating alternative pathways, often with very limited guidance.

WikiQuip aims to bridge that gap by making access pathways easier to understand and more practical to navigate.



Innovation matters more than ever

What stood out most from OTX was not just the energy in the room, but the clear momentum across the profession.

OTs are continuing to build smarter systems, stronger resources and more practical solutions to longstanding challenges. That innovation is becoming increasingly important as clinicians navigate growing administrative complexity, funding changes and rising business pressures.

The profession is not simply responding to change. It is actively shaping better ways forward.



Understanding the NDIS pricing changes

The recent NDIS pricing changes have created a lot of discussion across allied health. While the changes initially caused understandable concern, the reality is that for most providers, the impact is largely administrative rather than clinical.

The core services being delivered have not changed. Instead, the biggest shift is around clearer billing categories and more detailed coding requirements. Providers now need to ensure services are accurately categorised under areas such as direct support, non-face-to-face work, travel, telehealth and NDIA-requested reports.

For many practices, this means reviewing billing systems and ensuring invoicing processes are set up correctly. While that may create short-term administrative work, it does not fundamentally change service delivery.



What counts as an NDIA-requested report?

One of the biggest areas of confusion has been around NDIA-requested reports. Many clinicians have assumed this means the NDIA must directly contact a provider and request a report. That is not the case.

NDIA-requested reports are not new and have existed in pricing arrangements for years. These reports generally refer to documentation required to inform funding decisions, such as plan reviews, functional assessments, assistive technology applications or home modification requests.

This differs from routine clinical reporting. Reports created for therapy planning, education or communication with families and support teams are typically considered non-face-to-face clinical work rather than NDIA-requested reports.

Understanding this distinction is important because it affects how services are billed and claimed.



Why business sustainability matters

The pricing changes have also reinforced a broader issue for the profession: financial sustainability.

Private practices and sole traders are increasingly being challenged to balance high-quality clinical care with rising operational demands. Staffing structures, overheads, award classifications and service delivery models all need regular review to ensure businesses remain viable.

This is not simply about compliance. Sustainable businesses are better positioned to support staff, maintain service quality and continue delivering care without creating unnecessary financial strain or burnout.

As the sector continues to change, financial literacy and business strategy are becoming essential skills for practice owners.



Looking ahead

Despite the complexity of current reforms, there is plenty of reason for optimism. The profession continues to adapt, innovate and find better ways to support both clinicians and clients.

From new tools like WikiQuip to stronger conversations around sustainability and service delivery, OTs are continuing to lead meaningful change.

The challenges are real, but so is the opportunity. For clinicians willing to stay informed, remain adaptable and invest in connection, there is a great deal to be excited about.



Key takeaways for OTs
• OTX 2026 highlighted the value of connection, collaboration and innovation across the OT profession.
• WikiQuip is addressing a major gap in assistive technology funding access.
• The latest NDIS pricing changes are primarily administrative rather than clinical.
• NDIA-requested reports relate to reports informing funding decisions, not routine clinical documentation.
• Financial sustainability is becoming an increasingly important focus for practice owners and sole traders.

Links

WikiQuip: https://www.wikiquip.com.au/

OTA’s clinical award: https://otaus.com.au/resources/ot-school-of-victoria-clinical-award

NDIA’s Provider Support email address: provider.support@ndis.gov.au

Noelle from HR for Health Leaders: https://hrforhealthleaders.com.au/