Voice of Super Episode 5: Uplifting Service in Super
Service in superannuation has become a key focus for regulators, media and members, as super moves beyond simply being a place to grow retirement savings, into a bigger role in Australians' financial wellbeing. Super veteran and former chair of the Superannuation Complaints Tribunal, Jocelyn Furlan, joins Rest's Chief Service Officer Brendan Daly and ASFA's Madeleine Morris for a frank discussion about what we are doing, and what we need to do better.
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20:28
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20:28
Voice of Super Episode 4: Exclusive interview with MUFG
This week Voice of Super has an exclusive interview with superannuation admin giant MUFG Pension and Market Services (MPMS) Head of Financial Crime, Eoin Burke. Eoin and Mary's candid conversation covers key lessons from the April cyber incident, reveals the dollar value of accounts MPMS has shielded from cyber criminal this year, and explores the future of identity verification in super.
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28:32
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28:32
Voice of Super Episode 3: Lessons from the banking sector
The latest episode of the Voice of Super Podcast features outgoing Australian Banking Association CEO and former Queensland Premier Anna Bligh, who joins ASFA CEO Mary Delahunty to share the key lessons she’s learned in the banking sector and what's relevant to superannuation. Her insights include the importance of building and maintaining trust in your brand, and the challenge of meeting customers’ expectations around speed of access to their information without sacrificing safety.
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17:20
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17:20
Voice of Super episode 2: Insights from the UK’s Mansion House Accord
In this episode ASFA CEO Mary Delahunty is joined by Zoe Alexander, Director of Policy and Advocacy at the Pensions and Lifetime Savings Association in the UK, to discuss the recent Mansion House Accord which aims to boost domestic investment by requiring participating funds to invest a set amount in UK private markets. The conversation covers how UK funds have responded to this directive, its potential impact on their fiduciary duty to secure the best returns for members, and what funds need from the government to provide a reliable pipeline of investments.
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14:44
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14:44
Voice of Super Episode 1: How Australians feel about superannuation
Welcome to the launch episode of Voice of Super, ASFA’s podcast for people working in super and the many people who care about it. Our first podcast features RedBridge Research Director Simon Welsh who joins ASFA CEO Mary Delahunty to analyse the findings of a major piece of research into Australians’ attitudes to superannuation. This includes the high degree of trust and satisfaction respondents felt about superannuation, and also some useful lessons about where super needs to improve, and risks coming down the pipeline.
Australia