In The Blink of AI with Georgie Healy

Description
Couldn't make it to Dreamforce? Salesforce is bringing the latest from the event to Sydney on 20 October and Melbourne on 27 October with Agentforce World Tour Essentials. Find out more: https://www.salesforce.com/au/events/
Recorded at Dreamforce 2026, Georgie sits down with Joe Inzerillo, President, Enterprise and AI Technology at Salesforce. Joe oversees Slack and leads Salesforce's Customer Zero program, where the company puts its own AI to work on itself before customers do. Before Salesforce he was CTO of Disney Streaming, where he led the launch of Disney+, and Chief Product and Technology Officer at SiriusXM.
Joe breaks down Claudeforce, the Salesforce and Anthropic partnership, and why he thinks the SaaSpocalypse story never held up. He explains what headless means for a platform built around screens, and why he says the UI was necessary but not the point
Then he gets into Customer Zero: small squads that pair a business owner with a couple of technologists to build with coding agents, sometimes shipping within the day. Joe shares the numbers Salesforce is seeing, including a legal team agent he says now routes tickets more accurately than the lawyers who used to do it by hand. Plus the story of when a Salesforce agent recommended a competitor!
In the rapid fire, Georgie asks what Joe thinks is nonsense here on the ground, and what he predicts for Dreamforce 2027.

Chapters
00:00 Cold open: Do you still need to log into Salesforce?
01:08 Georgie's AI assistant and the four hours a week it saves
02:08 OpenAI launches Dots
03:08 GPT 6.1 Astra pulled after safety testing
04:00 Georgie's McLaren take: no brakes, no release
05:32 Meet Joe Inzerillo
07:38 Dreamforce 2026: Super Bowl meets Coachella
09:26 Claudeforce and the SaaSpocalypse myth
12:14 What "headless" Salesforce actually means
14:02 Slackbot and putting agents and people in one place
15:45 Why Slackbot already knows how your company works
17:14 Slackbot as the impartial teammate in the room
19:19 Customer Zero: how enterprises actually adopt agents
23:47 Can a big enterprise move like a startup?
26:47 Winning hearts and minds with 67 small teams
28:12 The human side: what should agents do, and what stays human?
29:09 When agents go off the rails: the competitor story
31:17 Rapid fire: will Salesforce still have a login screen?
32:03 What's nonsense: "my company can't"
33:16 The flyer story: one prompt that changed her mind on AI
34:21 One prediction for Dreamforce 2027
35:33 Wrap up and Georgie's Substack

Mentioned in this episode:
Deel x BAI_Script 01 - Sep 2026
Deel x BAI_Script 02 - Sep 2026

Mike Cannon-Brookes and Scott Farquhar built Atlassian into one of Australia's most successful tech companies, and one of the rare local startups to become a global software giant. Then the partnership behind it came apart.
Journalists John Stensholt and Perry Williams join Georgie to unpack their new book on the two co-founders: how they scaled a hundred-billion-dollar company side by side, and what happens to a business when the people at the top stop seeing eye to eye.
They cover how co-CEO leadership worked inside Atlassian, how the founders' split affected the company's culture, and what it took to keep the business moving through it.
Then the big question: where does Atlassian stand now? They get into the share price, the pressure on software companies to prove themselves in the AI era, and whether Atlassian can make the leap. Plus, John and Perry step into Mike and Scott's shoes to argue who was the better entrepreneur.

CHAPTERS
00:00 Cold open
00:47 This week's AI headline: an OpenAI agent inside Medicare
02:55 Meet John Stensholt and Perry Williams, authors of Tech Bros
05:05 The farewell dinner Mike Cannon-Brookes skipped
09:51 Why Mike and Scott wouldn't talk to the authors
11:28 Point Piper: the $71M house next to the $100M house
16:17 Private school vs public school: did class play a part?
19:33 How two journalists split and wrote one book
22:02 Atlassian's share price rollercoaster
23:57 Can Atlassian navigate AI and become a 2.0?
27:42 Australia's next billionaires: data centres
30:01 Debate: Scott vs Mike, who's the better entrepreneur?
32:50 Charismatic Mike, "robotic" Scott, and the famous punch
34:11 Signed book + predictions giveaway
34:34 "The most toxic place I've worked": Atlassian's culture
37:18 The Silicon Valley mediator who couldn't fix it
40:38 Will they reunite? SunCable, Anthropic and Skip Capital
42:29 Have Mike and Scott read the book?
44:35 Who should read Tech Bros
47:14 Outro

Mentioned in this episode:
Deel x BAI_Script 01 - Sep 2026
Deel x BAI_Script 02 - Sep 2026

Blake Nussey leads at Amazon on Alexa, and he joins Georgie for a deep dive into Alexa Plus, now live in Australia. They cover the shift from rigid voice commands to a true personal assistant powered by over 70 models, and why Amazon built a model agnostic architecture to trade off speed against reasoning depth.
The conversation gets personal fast: a customer who broke her leg and called for help through Alexa, Blake's Alexa run wind down routine, and why "don't lead the witness" has become his and Georgie's go to line for settling arguments with a neutral AI referee. They dig into what it actually took to make Alexa understand Australian English (avo, servo and all), the far field listening tech that lets Alexa hear you across a noisy room, and how privacy and trust are engineered in, down to a hardware mute button.
They also talk accessibility (Alexa's role for vision impaired and elderly users), kids and voice AI, and Blake's prediction for when voice hits 50% of how we interact with tech. Plus a rapid fire round covering Tesla FSD, Brazilian Jiu-Jitsu, flat whites, and Jimmethy the raccoon.
***
Georgies Alexa+ Prompts to Try
“Alexa, remember that Imogen can't have dairy”
Alexa+ will remember preferences and factor it into recommendations like dinner ideas
“Alexa, remember my frequent flyer number is [number].”
“Alexa, it’s too hot in here.”
Nelly disagrees, but use this with a connected air conditioner to adjust the room temperature
“Alexa, every morning at 7, check the weather, recommend what to wear and play the news.”
Create a Routine like the corporate athlete you are
“Alexa, what happened while I was out?”
Alexa+ reviews footage from connected doorbells and cameras like a deliveries
***
CHAPTERS
00:00 – Cold open: FSD and "don't lead the witness"
01:18 – Intro: Georgie's honest take on Alexa Plus
04:04 – Sponsor: Deel
04:22 – Welcome + Blake's favorite AI hack (voice routines + Tesla FSD)
06:27 – Most non-AI thing: Brazilian Jiu-Jitsu
08:30 – Evolution of Alexa to Alexa Plus
09:59 – Behind the scenes: how Alexa picks the right model
12:51 – Smart home routines and the "corporate athlete" habit
15:29 – Alexa recommends a book (the Kindle story)
16:25 – Sponsor: Deel
17:12 – Building Australian Alexa: colloquialisms and local speech
20:58 – What made the Aussie rollout hard
22:36 – 2 billion interactions and Australian usage patterns
24:32 – Kids and Alexa: safety, kids mode, and development
26:44 – Presence, phones, and family dinner table use
27:44 – Privacy, trust, and the hardware mute button
30:52 – Accessibility: vision impairment, aging, and emergency use
34:21 – Near field vs far field: how Alexa actually hears you
39:19 – Voice AI hype, predictions, and wearable mic concepts
46:17 – Privacy culture, recording etiquette, and Meta glasses
48:44 – Rapid fire round
55:16 – Outro
Mentioned in this episode:
Deel x BAI_Script 01 - Sep 2026
Deel x BAI_Script 02 - Sep 2026

For the first time in 80 episodes, host Georgie Healy flips the format and answers your questions. Recorded to mark 50,000 Spotify plays, this Ask Me Anything covers the questions listeners have been sending in since the early days of the show: the imposter syndrome years when even friends and family weren't listening, the two lines she still repeats to herself every week, and how she prepares guests before they ever hit record.
There's a rapid-fire round covering her most-used AI tools (Claude is the one she can't make a decision without), the AI products everyone can't stop talking about right now (Higgsfield and Grok Bot both get a mention), and the guest she's still chasing. Georgie also goes behind the scenes on the interview mistake that still makes her wince years later, told in full for the first time, along with the moment a live Sydney audience quietly revealed just how many of them had Claude running while they sat there.
It closes on where the show goes next: Georgie's honest, ambitious answer to what success looks like, and why she wants In The Blink of AI to be your weekly AI Superbowl.
Mentioned in this episode:
Deel x BAI_Script 01 - Sep 2026
Deel x BAI_Script 02 - Sep 2026

Lazar Jovanovic didn't go to engineering school. He found a beta tool called GPT Engineer, set himself a challenge to build a new app every week, and filmed the whole thing. Two years later he's Lovable's in-house vibe coder, building load bearing internal tools that engineers tell him used to take a team of twenty.
In this episode of In the Blink of AI, Georgie Healy hands him her own website and asks him to roast it live. He does, in about four minutes, and the fixes he gives are ones you can apply to your own site today.
From there it gets sharper. Why "explain it like I'm five" is the worst thing you can say to an AI, and the exact script to use instead. Why opening four tabs costs you less than fixing one bad build. Why he thinks almost nobody writes their own code by hand anymore, and why that was never the valuable part of engineering anyway.
And when Georgie asks why people blame the tools, he gives the line the whole episode hangs on: it's a vehicle, it's faster than you, and if you won't take the wheel, enjoy the cliff.
Plus what's actually left for humans when building gets cheap, the three tools he can't work without, and who he thinks Georgie should book next.
Hands on episode. Get a pen.
Mentioned in this episode:
Deel x BAI_Script 01 - Sep 2026
Deel x BAI_Script 02 - Sep 2026