Practice Partners Podcast

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Most practices do not fail from big, obvious issues. They drift through small, unnoticed problems that compound over time. Spot checks are the mechanism that stops that drift.
In this episode, Zac and Ami break down how to implement structured, meaningful spot checks that uncover issues early and drive accountability across your team.
We cover:
• What effective spot checks actually look like in a real practice
• How to audit Medicare registrations, billing patterns, and appointments
• Identifying revenue leakage through small operational gaps
• Reviewing cleanliness, patient experience, and front desk performance
• Building simple routines that can be repeated consistently
• Turning spot checks into a proactive management tool, not a reactive fix
We also speak honestly about:
• Why most spot checks are superficial and miss real problems
• The risk of ignoring overdue accounts, billing errors, and compliance gaps
• How lack of oversight leads to cultural and performance decline
• The difference between micromanagement and structured accountability
• Why consistency in checks matters more than intensity
This is a practical, operational episode focused on giving you clear actions you can implement immediately. Spot checks are not about control. They are about visibility, consistency, and protecting the long-term performance of your business.
If you are not actively reviewing your systems, you are relying on luck. That is not a strategy.
Listen now and put structure around one of the simplest ways to improve performance, reduce risk, and protect revenue.
Support the show
We would love for you to share your thoughts, questions, and stories to: [email protected]

Find any resources discussed in this podcast, and all of our other resources at https://www.practicepartners.com.au/resources/

Send us your enquiry or question directly!
This episode takes a different approach.
Zac and Ami run through a rapid-fire round of true or false questions, unpacking some of the most common assumptions in general practice and challenging what actually holds up in the real world.
Each question opens up a deeper conversation around performance, efficiency, and where practices are quietly losing money.
We cover:
• Whether busy clinics are actually profitable
• If more patients really equals better performance
• The role of nurses in driving revenue and efficiency
• How much impact systems and software really have on outcomes
• Why practice managers can make or break performance
• Where hidden opportunities sit within your current operations
We also speak honestly about:
• The gap between perception and reality in most practices
• Why activity often gets mistaken for productivity
• The operational inefficiencies that go unnoticed day-to-day
• How culture influences performance more than most realise
• The risks of running without clear structure and accountability
This format is fast, direct, and practical. No overcomplication, just clear insights tied to real operational challenges.
If you want a sharper lens on what is actually working in your practice, and what is not, this episode will give you exactly that.
Listen now and pressure test your own assumptions against what actually drives results.
Support the show
We would love for you to share your thoughts, questions, and stories to: [email protected]

Find any resources discussed in this podcast, and all of our other resources at https://www.practicepartners.com.au/resources/

Send us your enquiry or question directly!
Hiring friends or family sounds simple. In reality, it is one of the quickest ways to damage culture, create tension, and lose control of standards if handled poorly.

In this episode, Ami and Zac break down how to approach these situations with structure, clarity, and discipline so you protect both the relationship and the business.

We cover:
• When hiring friends or family actually makes sense, and when it does not
• Setting clear boundaries from day one to avoid blurred roles
• How to create proper job descriptions, KPIs, and accountability early
• Avoiding favouritism and maintaining fairness across the team
• Managing performance issues without damaging personal relationships
• Why documentation and structure matter more in these scenarios

We also speak honestly about:
• The emotional bias that leads to poor hiring decisions
• How delays in addressing issues make things worse
• The risk to team culture when standards are not applied consistently
• Handling resignations or fallout when things do not work out
• Why professionalism must override personal relationships

This is a practical discussion for business owners and managers who want to avoid the common mistakes that come with hiring people they know. Done right, these hires can work. Done poorly, they create long-term damage.

If you are considering bringing a friend or family member into your business, or already have, this episode gives you a clear framework to manage it properly.

Listen now and take control of one of the most misunderstood areas of leadership.
Support the show
We would love for you to share your thoughts, questions, and stories to: [email protected]

Find any resources discussed in this podcast, and all of our other resources at https://www.practicepartners.com.au/resources/

Send us your enquiry or question directly!
Flu season is one of the highest-volume, highest-demand periods in general practice. Most clinics underestimate the level of planning and structure required to run it properly.

In this episode of the Practice Partners Podcast, Ami and Zac walk through the full flu clinic setup and delivery process, from early planning through to execution and follow-up.

We cover:
• How to plan flu clinics in advance to avoid stock issues and workflow bottlenecks
• Structuring appointment books to maximise throughput without compromising care
• Setting up efficient patient flow across admin, nursing, and clinical teams
• Vaccine ordering, storage, and cold chain management fundamentals
• Using data to track uptake, identify gaps, and drive recalls
• Managing high-volume days without overwhelming your team
• Aligning flu clinics with broader preventative health strategies

We also speak honestly about:
• Clinics running out of stock due to poor forecasting
• Underutilised nurse capacity during flu season
• Missed revenue and patient engagement opportunities
• Lack of clear ownership across the team
• Compliance gaps that create clinical and business risk

If you are a practice owner, manager, nurse, or GP preparing for flu season, this episode provides a clear, practical framework to set your clinics up properly.
Support the show
We would love for you to share your thoughts, questions, and stories to: [email protected]

Find any resources discussed in this podcast, and all of our other resources at https://www.practicepartners.com.au/resources/

Send us your enquiry or question directly!
Recurring problems are one of the biggest frustrations in healthcare practices.
In this episode of the Practice Partners Podcast, Ami and Zac unpack why the same operational issues keep resurfacing in clinics and what practice owners and managers can actually do to stop the cycle.
From staffing gaps and rostering chaos to communication breakdowns and unclear processes, many practice problems are not caused by people. They are caused by systems that were never clearly defined, implemented, or followed through.
We cover:
• Why the same operational issues keep reappearing in healthcare practices
 • The real root causes behind staffing, scheduling, and workflow breakdowns
 • Why unclear processes create stress, confusion, and inconsistency for teams
 • The role of SOPs and systems in preventing recurring operational problems
 • Why follow-through is one of the most underrated leadership skills in healthcare
 • Building trust with teams through clarity, consistency, and accountability
 • How hands-on leadership helps identify issues before they become bigger problems
We also speak honestly about:
• The daily “spot fires” that practice managers constantly deal with
 • Staff disengagement and the warning signs leaders often miss
 • Ethical dilemmas and complaint handling in real clinic environments
 • Why many practices fix symptoms instead of solving the underlying issue
If you are a practice owner, manager, or healthcare leader, this episode provides practical insight into identifying recurring issues and putting the right structures in place to prevent them.
Running a healthcare practice will always involve challenges.
But when systems are clear and leaders follow through, problems stop repeating themselves.
Support the show
We would love for you to share your thoughts, questions, and stories to: [email protected]

Find any resources discussed in this podcast, and all of our other resources at https://www.practicepartners.com.au/resources/