Practice Partners Podcast

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Leadership is not a title.
It is what happens between the phone ringing, the appointment book filling, the team asking questions, and the quiet decisions no one sees.
In this episode of the Practice Partners Podcast, Josie takes our listeners inside a real day in the life of an Admin Leader in general practice and we officially welcome Josie into her new role.
We unpack:
What the Admin Leader role actually looks like day to day
The balance between front desk leadership and operational accountability
How admin leaders influence flow, culture, and patient experience
The difference between being busy at reception and leading a team
Common challenges admin leaders face and how to manage them effectively
We also talk honestly about:
Stepping up into leadership from within the admin team
Setting expectations without losing approachability
Supporting the practice manager and clinical team
Why strong admin leadership is critical to a well-run clinic
This episode is for receptionists considering their next step, admin leaders finding their feet, and practice owners who want to better understand the role that keeps everything moving.
Admin leadership is not glamorous.
But when done well, it changes everything.
Welcome to the role, Josie.
Support the show
We would love for you to share your thoughts, questions, and stories to: [email protected]

Find any resources discussed in this podcast, and all of our other resources at https://www.practicepartners.com.au/resources/

Send us your enquiry or question directly!
Part 2 of our IT Overhaul series focuses on the future of the industry — not fear, not hype, just practical foresight.
We unpack:
 • Where healthcare IT is heading
 • What practices need to future-proof now
 • How leaders should be thinking about security, systems, and scale
 • Why proactive planning beats reactive fixes every time
If you want guidance beyond the episode, Jeff and the team at Your IT Desk are more than happy to jump on a call and talk it through. Your IT Desk - Your Workspace, Securely Managed
 
🎙 Listen Now.
Support the show
We would love for you to share your thoughts, questions, and stories to: [email protected]

Find any resources discussed in this podcast, and all of our other resources at https://www.practicepartners.com.au/resources/

Send us your enquiry or question directly!
IT in general practice isn’t just “having a server that works.” It’s compliance. It’s disaster recovery. It’s planning for the worst before the worst happens.
In Part 1 of our IT Overhaul series, we unpack:
 • IT compliance in general practice
 • Disaster recovery & business continuity
 • On-site vs off-site servers
 • Server ownership & infrastructure decisions
 • Why “set and forget” IT is a myth
If you’re a practice owner or PM, this is essential listening.
Stay tuned for episode 68, part two of the IT overhaul for more information. 
Jeff and his team are happy to take a call or chat with you for advice and insight: Your IT Desk - Your Workspace, Securely Managed
🎧 Available now.
Support the show
We would love for you to share your thoughts, questions, and stories to: [email protected]

Find any resources discussed in this podcast, and all of our other resources at https://www.practicepartners.com.au/resources/

Send us your enquiry or question directly!
A new year does not mean a clean slate. It means another opportunity to lead better, plan smarter, and run stronger healthcare businesses.
In this episode, we step into 2026 with intention (and with hype). Not with unrealistic resolutions. But with practical focus on what clinics actually need to prioritise this year.
We unpack:
Why Quality Improvement must move from “tick-box” to meaningful change
Using QI data to drive real practice improvements, not just accreditation compliance
The role of structured staff appraisals in retention, accountability, and growth
Financial forecasting and how small operational and financial changes compound into major business outcomes
This is not about doing more.
It is about doing the right things, consistently.
If you are a Practice Manager, Owner, GP, Nurse Lead, or Operations Leader, this episode is your reminder that improvement does not start with software, funding, or policy changes. It starts with leadership decisions.
Welcome to 2026.
Let’s run practices with purpose.
Support the show
We would love for you to share your thoughts, questions, and stories to: [email protected]

Find any resources discussed in this podcast, and all of our other resources at https://www.practicepartners.com.au/resources/

Send us your enquiry or question directly!
In this episode, we unpack one of the most frustrating parts of modern general practice: MBS rejections - especially the 965 and 967... oh GPCCMP.
Clinics are delivering the service. Nurses are doing the work. The patients benefit.
And yet… the rejections keep rolling in.
And here’s the kicker; There are no magic fixes. No simple button to press. No overnight solution.
So what should happen?
We dive into:
• Why 965 and 967 rejections occur (and why they’re so costly)
• The operational and financial impact on clinics
• Why leaders and PM's must come prepared with a plan - not panic
• The importance of forethought, strategy, and understanding business risk
• How to proactively navigate Medicare changes instead of reacting to them
• A mindset shift: If we’ve delivered a service, we deserve to seek payment for that service.
This episode is a call-out and a call-up; If you’re a PM, owner, nurse lead, or operational leader - it’s time to stop being blindsided and start thinking like a business.
P.s. we apologise in advance about the rant. We hope that this episode help's push you in the right direction to avoid rejections at all costs!
Support the show
We would love for you to share your thoughts, questions, and stories to: [email protected]

Find any resources discussed in this podcast, and all of our other resources at https://www.practicepartners.com.au/resources/