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Episode 65 - April Recap
In this special April Recap, Tania and Paul catch up on all the major events, sector shifts, and behind-the-scenes work happening across the NDIS space. From turning 40 in Japan 🇯🇵 to planning massive national events, it's been a month of momentum and preparation. They also dive into significant sector updates: the upcoming SIL regulatory changes, increased mergers and acquisitions, and the fast-approaching home care reform. Plus, exciting announcements about new initiatives including the Provider Collective app, Perth launch, and a collaborative book project. Episode Highlights: 00:00 – Welcome & April Check-in Tania shares her post-Japan glow, school holiday chaos, and Brisbane IWD celebrations. Paul’s prepping hard for the Level Up Summit. 05:00 – Behind the Scenes: Event Logistics Booking venues, managing catering for 50+ people, and expanding accommodation—Paul opens up about the (hectic) work of running major national events. 07:15 – Challenges in April: Regulatory Heat & SIL Tension Tania shares insights on a tougher NDIS Commission, including stricter responses and delays in 2025 registrations. Increased exit activity across providers. 09:30 – Mergers & Acquisitions Surge Over 50% of Tania’s April work involved due diligence for business sales. A reflection of changing market confidence. 11:45 – Home Care Changes & Sector Crossover Huge interest in the new July Home Care reforms. Tania’s team is upskilling and prepping to support NDIS providers expanding into aged care. 14:00 – Industry Trend: Operating at a Higher Standard Paul shares that leading providers are already compliant well beyond minimum benchmarks. Others are scrambling. 15:10 – Key Share: Coaching the “1% Staff” Paul introduces Lift—a new coaching stream for GMs and Ops Managers inside Profitable Provider to build stronger internal leadership alongside business owners. 17:00 – Book Announcement 📘 Tania is releasing a new co-authored book titled Future-Proof Your NDIS Business. Co-authors include: Paul Bryan, Yasu Zaki, Val (Via Technology), Mark from Kismet, Bronte Williamson, Sita Anderson, Natalie & Renee (Coco), and more. 20:00 – The Provider Collective App Launch 📱 Now with 300+ members, it’s a free hub for events, podcast access, and continued community conversations. 22:15 – Perth Provider Collective Event Launch 🚀 Starting 12 June. Free quarterly events now expanding to Perth and Adelaide, featuring co-hosts and rotating masterclass speakers. 24:00 – Looking Ahead to May Level Up Summit kicks off on the Gold Coast SIL Summit National Roadshow starts in Sydney on 8 May Perth SIL Summit coming in June—Paul is speaking! Special discounts available—DM Tania on LinkedIn Listen via: Podbean: ⁠https://profitablendisprovider.podbean.com/⁠ Apple Podcast: ⁠https://apple.co/3UQI0cA⁠ Spotify: ⁠https://podcasters.spotify.com/pod/show/the-profitable-ndis⁠ YouTube: @ProfitableNDIS_ProviderPodcast #ndisprovider #ndissupport #ndis
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Episode 64 - Stop Treating Symptoms and Use Software to Solve the Core Problem
This week, Tania and Paul sit down with Jonathon and James, the co-founders of Astalty—one of the most talked-about NDIS software platforms in Australia. They dive into why Astalty has built such a strong following, the biggest mistakes providers make with their systems, and the future of AI and tech in the NDIS space. If you're still stuck manually copying data into spreadsheets, struggling with compliance, or constantly in “firefighting mode”... this episode is a must-listen. Episode Highlights: 00:00 – Welcome to the Profitable NDIS Provider Podcast Meet Jonathon and James from Astalty—and why everyone in the sector seems to know (and love) their software. 02:15 – Building Astalty: Was It Intentional? How years of lived experience and countless hours on the phone shaped a system providers genuinely love. 04:00 – The Surface-Level Trap: Why Providers Stay Reactive The Astalty team shares how most providers jump into "quick fixes" rather than solving the real problems. 06:45 – How to Diagnose Before You Solve Tips on asking better questions, gathering team input, and thinking beyond short-term decisions. 09:20 – Innovations Changing the NDIS Game Workflow-driven software, real-time data access, PACE integration, and the rise of AI agents. 12:50 – The Danger of Data Duplication Why exporting spreadsheets might be killing your business—and how to shift to a "single source of truth." 16:10 – Why Most Providers Only Use 20% of Their Software James and Jonathon reveal how much more your system could be doing (if you actually knew what it could do). 18:30 – Basic AI Wins You Should Already Be Using From automated meeting minutes to compliance follow-ups—AI can already save you hours each week. 21:00 – The Real Cost of Inefficiency Why underusing your software could be costing you thousands—and how it affects participant outcomes. 23:10 – What's Next for Astalty? Sneak peek: Scheduling, compliance tools, communication upgrades, and AI integrations are on the horizon. 25:50 – Final Tips for Providers Choosing Software Be proactive. Audit your current tools. Learn what you already have before spending more money. Listen via: Podbean: ⁠https://profitablendisprovider.podbean.com/⁠ Apple Podcast: ⁠https://apple.co/3UQI0cA⁠ Spotify: ⁠https://podcasters.spotify.com/pod/show/the-profitable-ndis⁠ YouTube: @ProfitableNDIS_ProviderPodcast #ndisprovider #ndissupport #ndis
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Episode 63 - The Wild Ride of Change Secrets of the Mindful Leaders
Change can be chaotic—but it doesn’t have to be. In this episode, Tania and Paul are joined by Val from Via Technology, who unpacks the real keys to successful digital transformation in the NDIS space. Spoiler: It’s not just about buying new software. Together they explore how to lead change that sticks, create systems that actually support your business, and manage team resistance—especially in a sector where tech adoption often lags behind. Episode Highlights: 00:00 – Welcome to the Wild Ride Meet Val from Via Technology and learn why the future is systemised—but not just automated. 03:30 – People, Process & Tech: The Transformation Trifecta Val breaks down why technology alone is not the answer—and how people and processes must come first. 06:05 – Car, Map, Traveller Analogy Val shares a powerful metaphor to explain the role of tech, process, and people in successful change. 08:00 – Case Study: Right Tech, Wrong Setup How one provider avoided a $100k system switch by mapping processes and aligning team roles. 10:15 – The Real Problem Isn’t Always the Software Tania shares how user trust (or lack of it) in systems can sabotage even the best software. 12:50 – Getting Buy-in: How to Align Vision Before Change Val explains the North Star framework and how to distil vision into measurable outcomes. 15:45 – Tech Aversion in the Disability Sector Tania discusses the unique resistance to tech within NDIS leadership and how to overcome it. 18:30 – When Leadership Avoids Tech Paul and Tania highlight the importance of showing value in systems from the participant perspective. 21:10 – Who’s Leading Change? (Hint: Not Always the CEO) Why real leadership can come from any level in the organisation. 22:35 – Why Systems ≠ Restriction Val explains how systems enable freedom, not limit it—and why that's key to staff buy-in. 24:20 – Team Feedback: The Honest & the Hidden The importance of informal feedback, coffee chats, and reading between the lines. 26:10 – Tailoring the Rollout to the Bell Curve How to support every level of tech confidence—from early adopters to resisters—with practical, personalised change management. 27:50 – Final Thoughts Change is hard—but with the right mix of leadership, clarity, and empathy, it’s absolutely achievable. Listen via: Podbean: ⁠https://profitablendisprovider.podbean.com/⁠ Apple Podcast: ⁠https://apple.co/3UQI0cA⁠ Spotify: ⁠https://podcasters.spotify.com/pod/show/the-profitable-ndis⁠ YouTube: @ProfitableNDIS_ProviderPodcast #ndisprovider #ndissupport #ndis
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Episode 62 - March Recap
Join Tania Gomez and Paul Bryan as they wrap up March with reflections on big wins, current challenges in the NDIS space, sector changes, and what they’re most looking forward to in April. From empowering events and impactful experiments to industry uncertainty and helpful resources, this episode gives you a behind-the-scenes look into the lives of two passionate NDIS business leaders. Episode Highlights: 00:00 – Intro: March recap and why people love these episodes 02:00 – Paul’s “March Experiment”: Helping 14 providers free up 1 day/week and simplify systems 04:05 – Tania’s huge March: International Women’s Day events in Sydney & Melbourne Powerful guest speakers including Dominique Gill & Carol Bryant TGC’s 2nd birthday parties Launch of the Provider Collective App with 300+ downloads 10:50 – Sector challenges: Fear of change, upcoming registration deadlines, and misinformation NDIS Commission’s tougher stance and key personnel scrutiny Payment locks and compliance pressure 15:30 – The spread of misinformation: 57 policy changes? Nope! 17:45 – Focus on what you can control: Delivering great support and staying compliant 19:00 – Share of the Month: Paul: Never Lose a Customer Again by Joey Coleman – on client retention Tania: Oversubscribed by Daniel Priestley – building high-demand businesses 22:25 – April plans: Tania’s Brisbane IWD & birthday event Recording her co-authored book Secret September conference prep Japan holiday for her 40th Paul prepping for the Level Up Summit (30 April – 4 May, Gold Coast) Listen via: Podbean: ⁠https://profitablendisprovider.podbean.com/⁠ Apple Podcast: ⁠https://apple.co/3UQI0cA⁠ Spotify: ⁠https://podcasters.spotify.com/pod/show/the-profitable-ndis⁠ YouTube: @ProfitableNDIS_ProviderPodcast #ndisprovider #ndissupport #ndis
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Episode 61 - Pivoting your Support Coordination Business
In this episode of The Profitable NDIS Provider Podcast, Paul Bryan and Tania Gomez discuss the future of support coordination and how providers can pivot and diversify their businesses. With mandatory registration looming and uncertainty around the long-term future of support coordination, they explore practical strategies for sustainability and new opportunities. Key Topics Covered: ✔️ Mandatory registration for support coordinators – what we know so far ✔️ Should support coordinators invest in registration or pivot their business? ✔️ Diversification strategies for sustainability ✔️ Ethical considerations in expanding services ✔️ Exploring aged care, allied health, direct supports & business acquisitions ✔️ Why pivoting is about opportunity, not failure Episode Highlights: 00:00 – Welcome! Paul & Tania introduce today’s topic 02:10 – What’s happening with support coordination in 2024? 04:15 – Mandatory registration: What we know so far 07:00 – Is it worth investing in registration for SC alone? 09:30 – NDIS grants & tenders – Why only a few providers were invited 11:40 – The risk of relying on government funding (Tania’s personal experience) 15:00 – How support coordinators can pivot & diversify 18:10 – How to identify business opportunities using participant data 20:25 – The biggest mindset shift for SCs – Is it okay to offer direct supports? 23:10 – Exploring aged care, home care & allied health as a pivot Listen via: Podbean: ⁠https://profitablendisprovider.podbean.com/⁠ Apple Podcast: ⁠https://apple.co/3UQI0cA⁠ Spotify: ⁠https://podcasters.spotify.com/pod/show/the-profitable-ndis⁠ YouTube: @ProfitableNDIS_ProviderPodcast #ndisprovider #ndissupport #ndis
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