#008: Health Service Investigations and Clinical Reviews
Despite the excellent skills and best intentions of ourstaff, occasionally things do not go as expected in the delivery of healthcare in our Hospital and Health Services. There are many review processes that can be used to assess and evaluate incidents that do occur. This episode discusses two of these processes, Part 6 clinical reviews and Part 9 health service investigations, which are available under the Hospital and Health Boards Act 2011, and explains the framework and points of difference for both these processes. Host: Megan Window, Director, Patient Safety andQuality, Clinical Excellence QueenslandGuests: Kirstine Sketcher-Baker, Executive Director, Patient Safety and Quality, Clinical Excellence Queensland
-------- Â
22:14
#007: Board Safety and Quality Committees (Part 2)
In part two of this topic, host, Kirstine Sketcher-Baker and guests, Helen Benham and Matthew Ames discuss the core functions of a Board Safety and Quality Committee. Specifically, providing examples of how these functions are put into practice and how to know that they work.  Host: Kirstine Sketcher-Baker, Executive Director, Patient Safety and Quality, Clinical Excellence Queensland Guests: Associate Professor Helen Benham and Matthew Ames, Metro South Hospital and Health BoardÂ
-------- Â
30:03
#006: Board Safety and Quality Committees (Part 1)
Ensuring patient safety and quality in a Hospital and Health Service is a complex task. In this two-part topic, host, Kirstine Sketcher-Baker and guests, Helen Benham and Matthew Ames examine the vital role of Board Safety and Quality Committees. Learn how these committees are composed, their key responsibilities, and how diverse perspectives can drive significant improvements in patient care.  Host: Kirstine Sketcher-Baker, Executive Director, Patient Safety and Quality, Clinical Excellence Queensland Guests: Associate Professor Helen Benham and Matthew Ames, Metro South Hospital and Health BoardÂ
-------- Â
24:23
#005: Coronial Management
Death is inevitable, but in certain cases, further investigation is necessary to determine the deceased person's identity, the time and place of death, the manner of death, and the cause of death. In this episode, host, Melleesa Cowie and Coroner Megan Fairweather discuss the role and functions of the Coroner, the obligations of Hospital and Health Services in reporting health-related deaths, and coronial findings and recommendations to improve public safety and prevent future deaths.
Host: Melleesa Cowie, Director, Patient Safety and Quality, Clinical Excellence QueenslandÂ
Guests: Coroner Megan Fairweather, Brisbane Coroner, Coroners Court of QueenslandÂ
-------- Â
29:15
#004: Office of the Health Ombudsman
Complaints are often seen negatively, as something unsatisfactory or unacceptable. But what if we reframe complaints? In this episode, we discuss the role and functions of the Health Ombudsman, the co-regulatory regime for registered health practitioners, and the complaint process, including referrals back to Hospital and Health Services.
Host: Megan Window, Director, Patient Safety and Quality, Clinical Excellence QueenslandÂ
Guests: Dr Lynne Coulson Barr OAM, Health Ombudsman and Maree Hill, Executive Director, Assessment & Resolution, Office of the Health Ombudsman.
Safety and quality is at the forefront of patient care. With a wealth of information available, it can be challenging to know where to start. The Patient Safety and Quality Podcast aims to simplify this by providing easily accessible conversations between experts on various patient safety and quality topics. This podcast is designed for Queensland Health staff and Hospital and Health Board members.
Australia